The Better Bath LLC

The warranty and salesman's pitch was the product will be installed to where there would be no standing water. The window frame was not installed correctly and every time you take a shower you have to sweep water off the sill and it still doesn't get all of it. The water that stays has caused mold on the sealant. That brings up another issue: the warranty states the sealant is guaranteed NOT TO MOLD and there is already mold growing in several places and will not come off. That started happening within a month's time and I dread what a year will look like. I would have been better off to keep my tile that already had mold on it and saved myself 4k. Plus the tub has mysteriously developed a ring and no one has taken a bath yet!!

It is a total mess. I have a half done remodeled bathroom, my cabinets and doors. I've tried talking to them, have problems with them the day I got with them and they're still trying to call me. If you saw it, you would never know that it had ever been remodeled or touched. They didn't take the wallpaper off, didn't paint it and I spent almost $7000 for them. All they did was put a new shower, a new cabinet and since we paid in cash, they went ahead and gave it for free. If you go in our bathroom, you're gonna see exactly the same bathroom, same wallpaper and same paint. It never was done so no, I'll never use them, I'm not giving them the credit and I hate to say that and I hate for this to happen to someone else. The first thing I told that man when he came in, "I want the wallpaper off, I want the walls painted differently but it's still the same color." Even my drawers have no knobs, two of my doors take halfway out then I got patches of wood that shows. The guy that did the work was pretty good. I know he messed up a little bit on cabinets and stuff but he was here on time, left on time and he was excellent. The salesman used church as an excuse why couldn't come.

unknown

To start with, the initial experience was wonderful. All of the people at the office were friendly,nice and very helpful. The salesman was very knowledgeable and really took his time with us explaining Everything. The installer was wonderful. Very skilled and did a fantastic job. All in all, I would recommend them to Everyone! Fantastic experience, we are so proud of our new bathroom.

I called the better bath to set up an estimate. An appointment was made for the following week. I did have to call and postpone the first appointment, and we re-scheduled. I called the morning of the new appointment to confirm and was told that the man would be here at the scheduled time. He never showed, I never got a call, nothing. Poor poor professionalism.