Razorback Moving, LLC.

Worst moving experience EVER. Our sixth move and have never seen such incompetence and unprofessionalism. So much damage to our belongings and furniture. Steer clear of this moving company.

A Nightmare ! A local move to a smaller home , 8 miles , or approximately 15 min drive total distance between homes . #1. Packing scheduled day before move to begin at 0900. Packers showed up at 10:30 . Packed until 1:30. Stated they didn’t bring enough boxes and would finish would finish the packing on moving day . I requested they go back to the office and get more boxes and finish packing , was informed at this time there was “no office “. The driver left a list of the specific box # needs that he assessed was needed to complete the packing of my home for the following day for driver who would be completing the packing on the following day . #2. Move day. Not here at 9:00 as agreed . Closer to an hour or more late . Did not bring boxes , did not bring anyone to pack as agreed . Formal living room group , cream colored fabric , not wrapped , movers carrying furniture , including lamps , with lamp shades and light bulbs still on lamp . This observation alarmed me and I walked out to truck and stated “ this furniture has to be wrapped , you cannot load these lamps , they have to be packed . The lamps were removed and placed in the utility room of the house to be packed later . None of the furniture was shrink wrapped but instead some were covered with dirty moving pads . After loading the truck , the driver then drove the fully loaded truck across my beautifully landscaped front yard / irrigation system instead of taking a moment to accomplish an appropriate turn around in my driveway as others have effortlessly accomplished over the past 7 years ,including but not limited to fed ex, UPS, and multiple service providers . This Action was not logical and greatly alarmed me. I spoke to the driver about it later. During the moving of the first load my cream colored couch and love seat were both soiled in multiple areas from being dragged across the floor of the moving truck , unwrapped . A mirror frame was broken , broken lamp shade, broken lamp , damage to drawers of an armoire and a desk that were not wrapped so of course doors and drawers swung open, unprotected during the move along with a dented bottom drawer to my stainless steel fridge . The first load was unloaded with great difficulty . Two of the workers were diligent workers , in good physical condition making the best of their time . The other two were slower and did not coordinate as team members to be efficient with their time causing the unloading process to fall more on two members instead of four. There was a great level of difficulty and delay to get the armoire into the house until another person from a different crew stopped by and accomplished moving the piece rather quickly . It was at this time the driver notified me that they would only be able to get a second load , not a third one for the day . I immediately called the main number at Razorback Moving x3 . The first time I request packers and exhorted the listener ( assume it was Dave ) to send more crew if necessary , that we needed to complete the move . The second time I called I didn’t get the answering machine , the third time it rang a couple of times and was disconnected , perhaps I had been blocked . Meanwhile James , the driver was outside at the truck , he said Dave said to shut the crew down after they load this second time . We went back over to the house to load the second load . This time two of the guys opened the north doors to my outside deck and brought my outside lawn furniture through the middle of the house , across my hard wood floors and area rug to load into the truck . The others kept the furniture outside , walked it around the house and loaded it as was appropriate . By this time It was evident that my choice for movers of my property was a bad decision , however as time was not on my side at this point and the moving schedule was abandon by this company I had to come up with a Plan B. On moving day my kitchen had been completely packed , nothing on the cabinets but my white apple phone charger which at some point during the morning was removed by someone from the moving crew , I then knew I had to get someone to watch my possessions as the packed and loaded . I had to work the next day . I made arrangements to pay one of my adult children to take off work and let the movers onto the property at both the old and the new properties. Prior to leaving the Main Street property I instructed James to move the boxes and items from the two storage rooms in the garage to the storage facility that I had rented in Tonitown . Furthermore , in the driveway of the garage area both parking bays were separated , one bay went to storage facility and the other bay needed to go to the new property . James and I did a walk through of the house and garage , to take inventory of what was left to move . The following day I was contacted by James via text about 1:30 stating he could not leave my house until payment was made . I explained the circumstances to my charge nurse and made arrangements to go home and monitor the end of the unloading and payment arrangements . Upon arriving to the house I found my garage and downstairs filled with the boxes that were supposed to go to the storage facility in Tonitown . I then spent the next 30 minutes or so requesting the storage boxes be taken upstairs ( more than 40 boxes .) I now have to make arrangements with another moving company to transport these items to our storage facility , since moving directions for these items were not followed .The items that were packed from the study/office area on day #2 load consisted of computers , computer monitors and books . These items were stacked , on top of one another into dish packs and wardrobe boxes which weighed in excess of 150 pounds . We’re still unpacking , No invoices were emailed to me as promised . The disorganization , unprofessional conduct , sloppiness and disregard for personal property makes me wander how they stay in business . I wanted to support our local economy by using someone local . I would not recommend using this Company , there is no accountability on any level and the manager would not answer or return my phone calls when problems arose .

I am extremely disappointed with this company. They came highly recommended however the service that was provided was extremely poor. I bought brand new furniture just a few months ago, I hired Razorback Moving to move my 1750 Sqft house within 5 miles of my new house. I had most items packed in storage bins and boxes. The movers damaged every single piece of furniture in my house. They even threw away a sofa table that they destroyed without even letting me know about it. I found the table broken beyond repair in the trash. My dining room table was one of the pieces of furniture that was brand new and they dropped it gauging 3 huge chunks of wood from the table top. They did not take the legs off of the table so when they were moving it, they sat stuff on the table and then pushed the table which resulted in the legs becoming loose and splitting the wood around the bottom of the table top where the legs connect. They broke 2 of the hooks off of my coat rack. Then when they put the coat rack in my new house, they made sure they put the broken side against the wall to hide the damage. To this day, we still haven't found the hooks that were on the coat rack. They destroyed the evidence so they can deny responsibility. The living room furniture was also new, they packed something against back of the living room chair resulting in the fabric having a permanent indention. The bedroom suite, also brand new, they damaged the nightstands, by chipping the top of them. The dresser they did not cover so they sat stuff on the top of it and scratched the finish off of the dresser. We have a platform bed with drawer around the sides and at the foot of the bed. Instead of taking the bed completely apart, the movers just removed the drawers and detached the headboard from the frame and slid the frame out of the house. This caused the frame to be unstable and also scratched the finish on the frame. They also chipped the base of the headboard while loading onto the truck. I have 3 decorative metal trunks. They smashed the trunks causing the metal to be dented. I also have a metal workbench that I bought from Sam's Club just a couple of weeks prior to the move, they slammed it against the side of the truck denting the front of it. We have a huge 4 piece desk that they damaged the surface of the desk by not covering it during the move as well as the overhead cabinets. They shoved the 2 wheel hand dolly into the front of the cabinets, scratching it as well. Attached are some of the pictures from the damage this company caused. They sent out 4 movers and took over 9.5 hours to move 1750 Sqft and they did not move everything, we still had to spend a full day moving the rest of the stuff. Also, they showed up an hour and half late. I had to push the closing of the house back due to them showing up late. Then when we went to close on the house, it took a little longer than expected so the movers had about an hour and half break before we got back to let them in the new house. I still paid Razorback Moving for that hour that their movers were sitting in my new driveway doing nothing. I truly would not have cared to pay them for that hour of them sitting had they not damaged EVERY SINGLE PIECE OF NEW FURNITURE in my house! I also paid Razorback Moving around $1,500 for them to damage my items. Since then I have contacted them to get them to take care of the damaged property, they demanded photos of the items, so I sent them to them. They are claiming 1) They have not gotten the photos and 2) They are not able to open the photos. It is truly delay/stall tactics to hopefully not have to pay for the damage they caused to our property. Since this I have also learned that Razorback Moving is notorious for damaging others belongings. I have a co-worker that Razorback Moving moved her family and they cause damaged to a hand carved leg on a $10,000 bar in their house. They drug the bar across the floor which sheared the hand carved leg off of the bar. I would highly advise anyone to find a different moving company if you want to protect your valuables.

DO NOT USE Razorback Moving LLC! Hired them to move us from Fayetteville to Bentonville. They hooked up our refrigerator but did not tighten the water line completely. Water leaked into the walls for a week and when I called them, the person that answered the phone said he had to contact the owner of the company. He later called back telling me that they would not be covering any damages and that the owner would not be calling me... Your employees cause thousands of dollars worth of damage and you can't even pick up the phone?

unknown

The men were pleasant and punctual, but they denied the damage to my TV and tried to blame it on the dirt road, only 1 mile of dirt road and should know better than to drive too fast on dirt roads. My TV was picked up by the top edge, thumb print on the screen. later rubbed off as everyone tried to see what was wrong. my cherry bedroom dresser has what looks like ball peen hammer marks in a pattern to represent a chair set on top of it. and thru the finish scratches on the tall chest.. All I wanted to claim was the TV, and I was told all I would get is $.60 per lb for the TV. I have never before had a mover fail to make good on something they damaged. I would never use them again or recommend them to any one. Dave Johnson, owner could care less that my TV was ruined.

3 young men showed up promptly on time. Quickly loaded my things and we went to recycle center, unloaded and on to my friends to finish. Wish I had gotten their names because they were outstanding. Sometimes you think if you're paying by the hour rather than the job workers might have a tendency to be a bit slower. Not these guys - they worked steadily and efficiently. Furniture was wrapped carefully and there was no damage to anything. I was very, very impressed by the quality of their work and they were pleasant and nice to be around to boot. I'm amending my review because I recommended them to a friend and she got terrible service. Broke her new TV for starters and not interested in making anything right. I have recommended them several times since my first comment, but I will NEVER recommend them again.