Northwest Arkansas Pool And Spa

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I tried for two weeks to get someone to call me back, and no one ever did. The guy that answers the phone, I think his name is Nathan, was nice but completely useless. I tried to ask about pricing, and he never had an answer for anything. When I asked to speak to someone who did know, he asked me for my name and number. I called almost every day. I went though this process for two weeks and NEVER got a call back. The last time I called I talked to one of managers/owners. She couldn't give me answers, and said that she pull look into it and call me back. She never did. That is no way to run a business. If you don't have the respect to call customers back, I can't imagine what service they provide. It was ridiculous! I will never use them! I certainly do not recommend them to anyone. Really weird and shady experience.

GREAT people to work with. They came on time, ordered parts, and returned the next morning to complete the repair. Cost was about what I expected to pay.

We used NWA Pool to take care of our pool and hot tub for a year. I started noticing problems with both the pool and hot tub about four months into service. The pool was building algae and dirty and the hot tub was constantly losing water and dirty. Every time I brought these issues up the owner assured me it would be taken care of or pushed it off on his employees. $2800 in hot tub repairs later and it was still not right. They charged $215 for two hot tub filters, come to find out later they never actually put new ones in and I can buy them for $26 each. None of the work or cleaning was ever up to standards. Over $4000 in one year- Just overcharged and ripped off from day one. To make matters worse when I talked to the owner about it and told him we were letting him go he completely flipped out, yelled at me and then sent several very unprofessional emails. He later apologized but the damage was done. I'm sure they are good people but they are horrible at pool and spa care.

Our pool company disappeared after 12 years. I had a new company open our pool it the experience was expensive and confusing. Then I decidied to try NWA Pools and Spa. The first day I just stopped to feel out the business. They were very professional and easy to talk to, and helpful. A few weeks later I stopped in for chemicals. Of coarse it was a diffeerent brand so I had a few questions...the floor clerk was so nice and helpful, but I was further impressed for the owner got up and came out of his office to further explain how to use a product. I plan to give them a chance to close our pool this fall.

Arrived as scheduled, installed as expected, operating one month and no issues.

I called this company to see if they would come out to give me an estimate to open my pool. On their profile under and quot;Free Estimatesand quot; it says, and quot;Ask for detailsand quot;. The lady on the phone was very polite, but she had to put me on hold to ask if they give estimates. She came back to the phone and said that they do not give estimates. It is $75/hr. It seems to me that someone could've at least come by to take a look at it and let me know how many hours it may take to open the pool. I don't like to be surprised by how much something is going to cost.

Jeff of Arkansas Pool and Spa identified the problem with my spa and made sure it was fixed correctly. It was a tough job, and right over the freezing cold Christmas and New Years holidays. Jeff stands behind his work and is very courteous and professional. I couldn't ask for better communication. I recommend this company without hesitation, and will definitely call on them again in the future.

Staff was very knowledgeable. Service was quick and responsive was willing to work around my schedule. I had them close our pool for the winner, I will definitively use them again. Work was done in a timely manner with all work explained before they started. I really liked the fact that they blew out the water from the lines and guaranteed their work.

This is the first time I have used this company. I was impressed with the technican, Jeremy, was knowledgable and friendly. He showed up on time and worked effieciently. I was quite pleased with the job that he did. I have used another pool company for the past 15 years, this company did a MUCH MUCH better job than the last company. Jeremy with the help of another person uncoved the pool, cleaned the cover, turned on the pump, cleaned the pool, brushing the sides, vacumned out the winter sludge, and added chemicals. He came back a few days later to check the chemical balance and added what was needed. I was a little shocked when I received the bill, but it was worth it to have a good job.