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ITS Plumbing

Plumbing, Water Heaters, Drain Pipe Installation,

About us

ITS Plumbing is dedicated to providing our customers with the best quality and craftsmanship. We are here to build relationships with our customers and communities and to provide our employees with a great place to work. ITS Plumbing is a leader in providing our customers with the highest quality products and craftsmanship in an honest, efficient, and professional way. Our pledge is to create successful relationships with our customers, employees and community by building trust, treating every project with the utmost integrity and exceeding expectations. We look forward to working with you!

Business highlights

5 years of trusted experience

Amenities

Free Estimates
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.830 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
3%
3
0%
2
0%
1
7%


Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.7
responsiveness
4.6
punctuality
4.7
Showing 1-25 of 30 reviews

pail C.
06/2021
5.0
plumbing
  + -1 more
Had an interior water leak and one day part of my wall just fell. I saw that the leak from shower . I called Its Plumbing Friday before Memorial day. I told them this is non emergency water leak and William came out the next Tuesday . William was very nice and told me it was my shower valve system was stripped due to aftermarket knobs were installed and this type of shower can not have after market knobs and need complete new system installed. William quoted $600 but got it $500 if I did the demo work and make valve accessible to plumber . William fit me in 10 days later again not an emergency so that was fine. Scott came out and did a 5 star job . He explained what was wrong and went out of his way to make sure it was 100 percent fix . He went above and beyond what I expected . I am very please with his work . I will be using them again . Very professional .
Description of Work: Shower valve replace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

joan T.
05/2021
5.0
plumbing, drain cleaning
  + 0 more
They are very conscience and went above and beyone to be certain the problelm was completed. They are the most efficient plumbers we have ever had and very highly recommend them.
Description of Work: Sewer Blockage

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

David K.
04/2021
5.0
plumbing
  + -1 more
Everything went good. I would recommend them. They cleaned up after themselves. They were good.
Description of Work: I needed to have They brought the hot water heater out and the next day installed it for me. They took the old hot water heater away afterwards.
Rating CategoryRating out of 5
Yes, I recommend this pro

Deanna S.
02/2021
1.0
plumbing
  + -1 more
These guys absolutely ripped me off! Overcharged for job that was never completed.
Description of Work: plumbing/ frozen

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$718

Response from ITS Plumbing
This client had called us out due to frozen pipes along with half of NWA. She had zero broken pipes, however we discovered that there were exposed pipes in her attic above her garage. Those pipes were wrapped with heat tape and we spent countless hours helping thaw with a heat gun as well. We got all the water moving except for a toilet. When we started she had zero water moving and because we couldn't get the toilet moving we turned out to be the bad guys. This customer was ungrateful for even the majority we got right. Remarkably, we could not predict the thaw rate of frozen pipes in this weather.

Jane M.
01/2021
5.0
plumbing
  + -1 more
Matt, the owner stopped by the next morning after we called. He investigated the problem and walked us through the issue. He showed that there was more than sufficient water pressure at the refrigerator. He was helpful and courteous throughout the process.
Description of Work: Check low water pressure for refrigerator water dispenser.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brittney S.
11/2020
5.0
plumbing
  + -1 more
it was good they called and gave us a quote and they fixed already
Description of Work: it was good they called and gave us a quote and they fixed already
Rating CategoryRating out of 5
Yes, I recommend this pro

Sue C.
10/2020
5.0
plumbing
  + -1 more
Finally found someone that knew how to repair my non-American faucet!
Description of Work: Replace Grohe faucet parts.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christian F.
09/2020
5.0
plumbing, water heater repair
  + 0 more
A great group. You can depend on them to do the job and do it right the first time
Description of Work: Plumbing
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from ITS Plumbing
Thank you for your review!

karen D.
09/2020
5.0
plumbing
  + -1 more
Excellent! These are really dependable and honest people. Highly recommend!
Description of Work: New fireplace insert connected

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from ITS Plumbing
Thank you so much!

Kristina S.
08/2020
5.0
water heater repair, drain pipe
  + 0 more
Matthew and Mike responded quickly to all emails and were able to perform the work within a few days. They explained all that needed done and did not try to add on additional services. They cleaned up after performing the work and spoke to us afterward about what was found and to call if we had any issues.
Description of Work: Repair water heater leak and install access panel

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from ITS Plumbing
Thank you so much for your review. We highly appreciate it and hope to work with you again in the future.

Anthony S.
08/2020
4.0
plumbing, drain pipe
  + 0 more
Plumbers came when they said they would and did a good job. It took them longer (more trips) to complete the work than I expected.
Description of Work: Run gas line and water line from home to new shop building

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$3,300

Wanda W.
08/2020
5.0
plumbing, water heater repair
  + 0 more
Replaced my old electric tankless water heater with a new one. I would definitely use ITS Plumbling again and highly recommend them! Very nice, reliable and a good price,too! They do electrical, also. I’m glad I found ITS Plumbling!
Description of Work: Plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from ITS Plumbing
Thank you so much for your review and recommendation. We've enjoyed working with you and hope we get that pleasure again in the future.

Cory G.
08/2020
5.0
plumbing
  + -1 more
Great communication, great work, great price!
Description of Work: Propane Line Extension

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from ITS Plumbing
Thank you!

Meaghan H.
08/2020
5.0
plumbing, drain pipe
  + 0 more
Great! They couldn't snake out my clog, realized my pipes were old, had leaks and weren't really installed correctly in the first b place. They charged a reasonable amount and did the work while we were away on vacation. It was great. ❤ I was very impressed with their professionalism and affordability.
Description of Work: plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Debbie L.
08/2020
5.0
plumbing, drain pipe
  + 0 more
Work was started immediately and finished quickly
Description of Work: replace sewer line
Rating CategoryRating out of 5
Yes, I recommend this pro

Sherry W.
08/2020
5.0
plumbing, gas leak repair
  + 0 more
Went good. Small leak detected and they returned right away to fix it. Pleasant workers.
Description of Work: plumbing; sink install; gas stovetop installed

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Jan B.
08/2020
5.0
drain pipe
  + -1 more
Far exceeded expectations. It's Plumbing is reliable and very professional at reasonable cost. They responded rapidly, referred someone to find the leak, and gave us the option to repair or replace. The estimates were detailed with pros and cons for each choice. We opted to replace due to having repaired a leak 8 months prior (different plumber) and didn't want to worry about even more later. We cannot recommend It's Plumbing HIGHLY enough, and we will never use another plumber. High integrity, reliability, honesty and are the qualities of the people and the work from the folks at It's Plumbing. From the office to the on-site plumber, they genuinely want to solve the customer's problem.
Description of Work: Water Line Repair/Replace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Shane S.
08/2020
5.0
plumbing
  + -1 more
Job went smoothly and efficiently. Would hire again.
Description of Work: plumbing
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from ITS Plumbing
We appreciate your review and hope to work with you again in the future.

Stephen G.
08/2020
5.0
plumbing
  + -1 more
They provided valuable guidance selecting the supplies at the initial visit. The work was done quickly and to my satisfaction. I had a problem with the shower after they left. A call got them to quickly return the next day to take care of the minor problem. I plan to call them soon to do another plumbing upgrade. I have already referred a couple of friends.
Description of Work: plumbing
Rating CategoryRating out of 5
Yes, I recommend this pro

Greg C.
08/2020
5.0
plumbing
  + -1 more
Very professional & fast. Great work and timely, as well.
Description of Work: Toilet replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$399

Charlotte B.
08/2020
5.0
plumbing, gas leak repair
  + 0 more
Very good reliable workers and great job! They were very polite and considerate, worked well with my son and our Pastor who was doing the digging for us. Yes, I would use them again and refer them to other customers.
Description of Work: plumbing
Rating CategoryRating out of 5
Yes, I recommend this pro

Lynda D.
08/2020
5.0
plumbing, water heater repair
  + 0 more
Very pleased- followed through-reasonable rates- great job- will recommend.
Description of Work: plumbing

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul T.
08/2020
5.0
plumbing
  + -1 more
They were actually the third people out to quote the job. Water heater hoses needed replaced and one of the shower/tub spigots leaked. They were able to fix the water heater hoses right then at the fairest price of all the companies. The shower they tried to fix but the parts I had were bad. Had that quoted out and their mid-grade price was better than the lowest price with other companies. They were always on time, and very courteous. Cleaned up after themselves. I'm going to have them first on my call list for any other plumbing issues.
Description of Work: plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Andrew W.
08/2020
5.0
plumbing, water heater repair
  + 0 more
Excellent quality work, timely service and friendly. We had a tankless gas water heater installed . Ask for “Tankless Mike”.
Description of Work: plumbing
Rating CategoryRating out of 5
Yes, I recommend this pro

Amber P.
08/2020
5.0
plumbing
  + -1 more
It went great. Very professional and timely. Did clean work. Reasonably prices, trustworthy,
Description of Work: I had a water pump installed and a spiket outside
Rating CategoryRating out of 5
Yes, I recommend this pro
    • 1(current)
    • 2

Contact information

PO Box 2973, Rogers, AR 72757

https://www.itsplumbingnwa.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured

Licensed*

Trade License Number
mp6280
Trade License Expiration
12/30/2020
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Pipe Installation,
Natural Gas Lines,
Drain Cleaning,
Sewer Cleaning,
Water Filtration and Softening

FAQ

ITS Plumbing is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

ITS Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, ITS Plumbing offers free project estimates.
No, ITS Plumbing does not offer eco-friendly accreditations.
No, ITS Plumbing does not offer a senior discount.
No, ITS Plumbing does not offer emergency services.
No, ITS Plumbing does not offer warranties.

Contact information

PO Box 2973, Rogers, AR 72757

https://www.itsplumbingnwa.com/

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed