Geek Squad - Best Buy

Was told it would be ready in 2 weeks. Called after 2 weeks, was told by store that it was not hard drive problem and would be ready soon. Was called by store, computer was ready to be picked up. Went to store, discovered that it was hard drive problem and was not fixed, and parts were not available to fix it. I asked what the parts were that were not available, and they could not tell me. They said they would find out and call me wi thin two days. They did not call. After 3 days I called, but they did not know and promised to call me that day. They did not call. I took the computer to a different repair service and paid $20 for a thorough check and was told within one day specifically what repairs needed to be made and how much they would cost.

I had also bought a printer from them and it wasn't working. I was a little bit angry with them because I had spent all that money and when I called to ask something about the printer, the lady said that she can't give me that information. I asked her a very basic question and she said that she couldn't do that and said that I had to buy their service plan for $150. I was so upset with them and I went there the next day. The guys in the technical service did it for free, but that phone call and the attitude of the lady made me very upset. When they didn't do anything why would I pay the $150? She didn't answer a very simple basic question and I was pretty upset about that. When I got there, their service was an A+, but for that moment of stress, I would give them a D. It's an Apple computer and they were very good at the time and knew anything about Apple computers which was another thing.

We had a good experience with Best Buy. They were pretty prompt with the service.