Basey's Roofing

Excellent. Roof fixed! :) For a fraction of what other estimates.

Very pleased with the company. They recommended not doing anything but I have observed them doing another repair in our neighborhood and was impressed with their work.

I would rate them A's on everything. They were outstanding. I couldn't have asked for a better company. There were about six people who came out to complete the work and it took two days. They left the area exceptionally clean. They went around the house with a magnet bar and picked up all the scrap metal, nails and stuff, cleaned up all the asphalt shingle bags, and we were happy. The workers were exceptional, especially the sales person.

I called Basey's in good faith to get an estimate. I spoke with someone and left a message for a return call and to get an estimate. Two weeks went by and i never received a return call. So, i dutifully called a 2nd time to request an estimate. She again took my name and said someone would get back with me. It's now been 7 days and no call. I'm glad business is so good they are swamped or their level of service is so bad they can't return a phone call. Regardless that is no way to treat a potential customer. Very surprised especially with the positive things i've heard in the past about Basey's.

They showed up on time to give the estimate and to complete the work. Cleaned up and took care of everything as expected.

The salesman that came out was arrogant almost to the point of insulting. He kept telling me about his 20 or more years of experience and he knew exactly what was wrong with the roof and how it could be repaired. The contractor or worker that actually came out and did the work was very nice and polite. However it took about four trips to finally get the issue resolved. If I had to deal with the same salesman again I would not use this company.

They did show up on time and they worked all day in the heat. They broke every lightbulb in my house due to dropping waterproof membrane plastic sheeting from the roof onto the decking. They left nails everywhere, and I am still finding nails in my gutter today, 14 years later. I was in tears when I was told that I was going to have to the roof replaced again, because of Basey's Roofing poor roofing job.

Gave me a very competitive quote, comprehensive, and easy to understand. Did the work promptly, quickly, cleaned up well, and the price was exactly as quoted. The only reason I could not rate them as an and quot;Aand quot; overall was because the original crew made several very obvious mistakes in keeping the shingle line even and straight, which I noticed and pointed out to the salesman after the job was done. But to Basey's credit they immediately sent out another crew and repaired the problems, even re-shingling almost half my roof. I've learned to insist that a supervisor be present during any future contractor type work in case another bad crew gets assigned the job, so he can spot and correct the problems before the homeowner does. My only concern now is I wonder if there could be any other problems caused by the original (bad) crew that I'm not aware of yet. If so, hopefully they'll show up within the warranty period.

Basey's Roofing is an excellent company. They even did work on my eves, that was not previously in the estimate. They are higher than other roofers, but I think they do a better job, and are very reputable.

He used a cheaper material than agreed to and said it was better and more expensive. When I threatened to contact an attorney he put the shingles over the rolled roofing that he had installed.

Basey's Roofing did a super job replacing our roof due to damage from a hail storm. They came the day they scheduled, did it quickly and cleaned every bit of debris up. They sent a good-sized team to do the work quickly and efficiently. They were also VERY patient in waiting for our insurance company's check for the work. We have never had a more positive experience with repair laborers.

When estimate was requested, they came at the appointment time. We were not in a hurry and they kept the the agreed upon dates. When the left, except for the new roof, you could hardly tell they were here. They arrived on time, completed the job in one day and were quick and quiet. Definitely recommended.

Basey's Roofing did an excellent job of reroofing our home. I sought bids from 4 firms and Basey's was the most reasonable and utilized the best materials. They utilize a new synthetic underlayment that does not tear, instead of using roofing felt. In addition, they apply ice/water guard in all roofing valleys. I also had them install gutter covers to keep out leaves, etc. They responded quickly to my request for quotation, provided a detailed response with complete details, did the work quickly, neatly, and cleaned up after the job was done. They were knowledgable, capable, timely, and courteous. I could not have asked for better experience.

When in the attic the person stepped on and crushed the air conditioning drain line which I could have fixed myself in 10 minutes, no problem, however he didn't tell me. I found out later on when I went into a back bedroom and found significant water damage. I don't use this bedroom so rarely go in there so water was leaking into this room for months before I realized it. I called the roofing company and the person came back out looked at the situation, denied responsibity, and blamed it on water freezing causing the pipe to burst! Duh! It's an air conditioning drain line... there is no water in it to freeze in winter! Also, when pipes burst they split, they don't shatter. He had to have known at the time it happened. Total damages $4,300.

Their estimate was right on the damages. There wasn't a bunch of extra costs; what they did was what it actually ended up costing me. They were honest. I haven't had any problems with the roof. It was a good experience.

Basey's was recommended by our insurance agent as doing excellent work and he was right. When they came to do the estimate, they did an emergency patch of the leaks in our house which held until they could work us into their schedule. Their work was first rate and clean up was total. The crew was friendly and professional.

They were excellent. I've used them twice over the years. They did the work quickly. They came and gave me an estimate and there were no surprises when they were finished. I would absolutely use them again.

Price and overall experience was positive. Repairs were complete in one day. Only negative was that I had to call and follow-up on numerous occasions to actually get a quote and to get my bill right after the repairs.

The company did a very good job. It was expensive because of the distance the roofing crew had to travel, the work involved, and the steep pitch of the roof. The salesman was Nick Gilley and he was super. There were some communication problems after the salesman handed over the job to the office but I would contact Nick and he would take care of everything. The office staff was apparently overwhelmed with all the jobs and didn't do a very good job of communicating with the customer the details and progress of the job. I called in June for an estimate and the roof was completed in Oct. due to the miscommunication. My situation was probably not the norm but it was a litlle frustrating at times. The finished product was very satisfactory and I would highly recommend this company to anyone. The foreman came out and made sure all the little details were finished to his satisfaction and after everything had been done, Nick came up again and double checked all the work. My house is forty miles from the office so it was a drive for them. Call Nick, he is the man.

On Monday 11/28, I called for someone to come out and give me estimates on two jobs I needed to have completed at two locations. I was told that they were a bit backed up but that someone would call me this week to set up a date and time to do the estimates. As of this morning 12/3, I have not heard from anyone. Update as of today December 10, 2011. I received a call from Nick on Tuesday morning, December 6 to set up estimate appointments. Due to schedules, we settled for 2pm on Friday December 9. Nick showed up a few minutes before 2 pm and we began our discussions about the scope of the work on job #1. Nick, in my estimation did a very thorough job of assessing the issues, answering all of my questions and providing recommendations. After about 30 minutes we agreed for Nick to prepare a written estimate and have it to me by midweek this next week. We also discussed him contacting me or my wife on Monday to come do an estimate for job #2. I received a phone call today (12/10) at approximately 12:50 pm from a David with Basey's Roofing and he begins by asking me about the post I made to this site (Angie's List) on December 3. He asked me why I would make the original comments and questioned my integrity in my making this post when I had just met with Nick and the appointment went fine yesterday. I explained that my original posting was made prior to my being contacted by Nick, was factual and that he needed to address concerns with the office staff for setting an expectation with the customer that was not delivered. He then proceeded to state that he wasn't sure that he felt he should proceed with following through on the estimate and the job because he did not feel I would make an adequate assessment of their services based on my original posting. He stated that businesses in their profession rely on sites like Angie's List and that their reputation is all they have to rely on. This conversation went back and forth with me explaining the situation on at least two occasions of my original phone call to their company. After ending the previous call, David called me back and proceeded to apologize for his first call to me. During this conversation, he admitted that he had not read my original posting to this site and relied on what someone else had said I wrote, therefore not understanding the situation fully. I explained to him that I could not do business with a company that treated their customers this way, by questioning my integrity befre even knowing all of the facts. Nick, then called me and I explained to him that while I had no problems with my experience and service levels from him, I could not do business with a company who allows some of their employees to treat me this way. I explained to Nick that I could not accept his estimate and that I would take my business elsewhere. For the record this company came highly recommended by two of my neighbors. I just feel I had a bad experience with a representative of the company and cannot allow someone to talk to me and question my integrity the way I was by David. I will not be using this company in the future.

They did several neighbors homes so called them for an estimate. They responded back in a timely manner (others I called did not respond or took 2 weeks to respond). Very pleased with their professionalism and the requests to fix other issues were included. They were careful to cover our pond in the front of the house and cleaned up as best they could with our rock yard. The only issue - We work and a call the day before would have been great so arrangements could be made for my dog. I got the call on my way to work and had to turn around come back. Over all they did an excellent job and I would recommend them to anyone needing their roof replaced.

They responded promptly to our inquiry about a roofing estimate....same response as given above.

Very well. This is the second roof Basey's has done for us. They were at my home at 7:30 AM and done by 3PM.

Our roof was showing signs of wear and this Spring we experienced a few leaks. The insurance adjuster concluded the roof had been damaged by wind and hail so they provided for a full roof replacement. Basey submitted a very competitive bid and added a few extras at no cost to us (vents, painting, etc.). We then contacted a few of their references, all of which were very positive, so we decided to go with them. The roofing crew came out ready to go and completed the job within a day-and-a-half. They were very professional, obviously committed to doing a good job, courteous, and gracious. Couldn't have asked for a better roofing experience. The clean up was outstanding; I have yet to find a nail anywhere around the house. The billing with them and the insurance company was fast and complete with no problems. I would recommend Basey's Roofing very highly. It looks great and I feel confident it will serve its task for years to come.

Our experience was very good. They did the whole job in a day, they had good communication with us, they were very reliable, and they did good quality work. We are very happy with them. We didn't really get price comparisons because our insurance took care of it.