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Sanders Services

Plumbing, Water Heaters, Heating and Air Conditioning,

About us

Since 1932, Sanders has provided exceptional services to customers across Central Arkansas. Our company was founded on honesty, integrity, and quality workmanship, and we continue to uphold those values today. We understand that our customers expect the best, so we go above and beyond to deliver superior results. We offer various services, including HVAC repair and installation, plumbing solutions, water heater services, and much more. Our team of experienced professionals is dedicated to ensuring that every job is completed efficiently and effectively. We want you to be 100% satisfied!

Business highlights

92 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Residential and commercial plumbing, tankless water heaters, water heaters, sewers & drains, AC repair & installation, heating repair & installation, duct cleaning

Services we don't offer

septic tank pumping generator installation

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.639 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
3%
3
5%
2
3%
1
8%


Rating CategoryRating out of 5
quality
4.5
value
4.3
professionalism
4.6
responsiveness
4.7
punctuality
4.8
Showing 1-25 of 39 reviews

Lisa S.
04/2022
5.0
heating & air conditioning/hvac
  + -1 more
They were very efficient and I got a good review. They're very professional and I highly recommend them,.
Description of Work: Yearly A/C checkup
Rating CategoryRating out of 5
Yes, I recommend this pro

Lisa S.
04/2022
5.0
heating & air conditioning/hvac
  + -1 more
They were very professional, very efficient, and I highly recommend them!
Description of Work: Yearly A/C checkup
Rating CategoryRating out of 5
Yes, I recommend this pro

Lisa S.
04/2022
5.0
heating & air conditioning/hvac
  + -1 more
I highly recommend this company. They're professional, and very efficient.
Description of Work: Yearly A/C checkup
Rating CategoryRating out of 5
Yes, I recommend this pro

Lisa S.
04/2022
5.0
heating & air conditioning/hvac
  + -1 more
They're very efficient and I highly recommend them.
Description of Work: A/C maintenance
Rating CategoryRating out of 5
Yes, I recommend this pro

Lisa S.
04/2022
5.0
heating & air conditioning/hvac
  + -1 more
I got a good review for them, very efficient, and very professional.
Description of Work: Yearly A/C checkup
Rating CategoryRating out of 5
Yes, I recommend this pro

Jinbo L.
01/2022
5.0
concrete repair, sewer cleaning
  + 0 more
Jonathan at Sanders came and did excellent job today. His professional work and communication were highly appreciated.
Description of Work: Unclogging drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

georgina T.
08/2017
5.0
plumbing, water heater repair
  + 0 more
They took time to explain. I thought the price was extremely reasonable for the amount of work.
Description of Work: They gave me an estimate to replace my water heater.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike G.
02/2017
1.0
plumbing
  + -1 more
Apparently the company does not have a commitment to customer service. The plumber came out to the site and I gave him a drawing and explained of what was needed and after a while he left and was going to give me a quote for the work. This was on Wednesday. By Friday, I hadn't heard from him...so I called and they said he was in training but would call me back later. He called me back Friday afternoon and he said he hadn't had time to work on my job quote. He said he'd get me a quote either the following Monday afternoon or Tuesday morning. Here it is Thursday evening (following week) and still no quote from them. While their work might be exceptional, this experience has caused me to question their commitment to customer satisfaction.
Description of Work: Requested a quote on a very small new house pre-slab plumbing job. 5 drains and 3 vents needed stubbed for the slab pour.

Rating CategoryRating out of 5
responsiveness
1.0


bob S.
02/2016
5.0
plumbing, water heater repair
  + 0 more
The process went well! They even stayed late (and cleaned up to get in done) when they ran into some unforeseen difficulties. As owner of a service business I have high expectations of contractors and was not disappointed. They treated my family well and were very courteous. I was impressed that they were able to schedule the job so soon. I think it was two days and we confirmed the proposal. They also did work at my office a few weeks earlier when we had an emergency leak problem. In the past, I've had to call 5 plumbers in order to get a call back from one: not with them!
Description of Work: Replaced water heater. They changed it from electric to gas with a tankless water heater. It was moved from the kitchen to the attic.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Diane H.
12/2015
5.0
plumbing
  + -1 more
As it was two days before Thanksgiving, I was having difficulty finding anyone to even talk with me about the unexpected water feature in my front yard. I was referred to Sanders by another company and, even though they were really busy, when I explained that this not only kept me from having water but also my tenant and the child staying with them Sanders sent somebody over within 30 minutes to assess the problem and give an estimate. Two nice men showed up the next morning and repaired the water line in less than 2 hours for less than originally estimated. I would most definitely call them again. I was also told that I would be provided a letter to give to the water company explaining the repair and that I could expect an adjustment to my bill.
Description of Work: Repaired a broken water line.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

robert B.
05/2015
3.0
plumbing
  + -1 more
Arrived on time, pretty much downhill from there. Plumbing associate told me the problems were caused by a faulty water pressure regulator. He advised me that the water pressure in my home was more than 120 lbs, and due to this, the warranty would not pay for the kitchen sink repair. They re-seated the toilet, which has not leaked any further; that was good. They wanted me to pay more than $150 for the sink leak to be fixed that day, but wouldn't guarantee it until the pressure regulator was replaced - and they couldn't replace because didn't have the part needed. (Stores were still open, but it was in the afternoon, and the associate seemed anxious to be gone.) He instructed me to call his office, book the pressure valve replacement, and tell the receptionist to charge me $250 to $300 for the replacement work. I was not comfortable with this instruction. I had the work done the next week by a different plumbing co, for just more than half that price I was told to quote the receptionist at Sanders Plumbing. The plumbing technician who eventually replaced the faulty pressure valve advised me that there was almost assuredly less pressure in the city's water lines in my neighborhood than the 120 lbs pressure I had been told. He advised further that the new valve would probably fix the leak under the sink, which so far, it has.
Description of Work: This plumbing co was sent to my house by my home warranty company for 2 leaks - one under the kitchen sink, the other at the base of a toilet.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0

$100

James F.
10/2014
5.0
plumbing, water heater repair
  + 0 more
The plumber and his helper showed up on time with all the necessary parts and tools. Work was completed in a timely and professional manner. Cost was as quoted + necessary parts. All added parts were shown to be required for operation of the heater and reasonably priced.
Description of Work: Replaced 50 gal. hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Amanda H.
10/2014
2.0
plumbing
  + -1 more
I had all of the pipes come apart under my kitchen sink (main drain and garbage disposal). This happened when I was washing a pot in the sink and poured the water out into the drain. Instantly water was everywhere! I called Sanders Plumbing to come out and the lady on the phone was nice and had someone come right away. The person showed up in PLUMBCO van and had a Sanders shirt on but PLUMBCO hat. Really very strange. He told me something about the guy selling his business? Anyway, I explained what had happened and all he did was put all of the original pipes back together that had come undone. I don't understand how this won't happen again so I asked and he said no it probably will. So really was the problem fixed? No.... So I paid $95 for no materials and about 15 minutes of work (he chatted about his family for about 45 minutes).
Description of Work: Put existing (burst) pipes back together.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0

$95

lynne O.
07/2014
5.0
plumbing
  + -1 more
I had excellent service from them. They were very clear when they came out. They have done couple jobs for me. The first they installed a water piping. They came out and gave me an estimate in witting and provided it quickly and it was detailed. The work was done quickly and efficiently. They went above and beyond the call of duty because they worked over the Christmas holiday and they worked really hard to make sure everything was done correctly and in a timely manner.
Description of Work: The hooked up my sinks for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Robin B.
05/2014
5.0
plumbing, sewer cleaning
  + 0 more
The city had told us where the line ties into the city sewer line, was broken. The guys showed up exposed the problem and found it to be the city's side that needed fixed. While they could fix it, they offered to call the city out to see the problem and let them fix it. With in hours they had the city inspector out and saying it was their problem. So all we paid was to have the hole dug that included 2 hours labor. They had the chance to rip us off, and didn't take it! Very honest hard working people, and very polite too. Will use the next time we need any plumbing work done.
Description of Work: Had a major sewer line problem. They came to fix it, and ended up saving us hundreds of dollars!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$300

Vincent G.
05/2014
5.0
plumbing
  + -1 more
They did a great job as well. I was happy with the work they did. They were recommended by Joe Johnson.
Description of Work: I used the services of Sanders Plumbing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anna M.
05/2014
5.0
plumbing
  + -1 more
They were on time and had a competitive bid. I wasn't sure how to take the RPZ valve off in the winter. Brian, the technician, let me record him telling me the instructions so I could relay it properly to my husband.
Description of Work: Fixed a busted RPZ valve (part of the sprinkler system).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Leigh B.
04/2014
5.0
plumbing
  + -1 more
very good and very efficient plumber reviewed safety of disposal and made sure I submitted the warranty.
Description of Work: replaced garbage disposal and inspected all faucets and connections. Made adjustments on a fitting to get the handle to work better.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

jamie H.
12/2013
1.0
plumbing
  + -1 more
the toilet still leaks but in a different place than before. they took two visits to figure out and fix the first issue. charged me for both visits. but damaged another area which is now leaking. finally sent out their expert who diagnosed the damage and wanted to charge for replacing the toilet which is now unfixable. when i tried to discuss this with the owner but he was unavailable. never called me back. a few years earlier, same thing happened with the faucet on a claw foot tub. that time they did not charge me for the service after i pointed out that they had irreparably damaged the faucet that was on the tub. i bought and installed a new faucet myself.
Description of Work: fix a leaking toilet

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$250

Scott R.
10/2013
5.0
plumbing
  + -1 more
This technician was at my house within 30 minutes of my phone call. This was on Saturday!!! He was very polite and professional. He gave me several options once he diagnosed the problem. Since his suppler was not open on the weekend we scheduled another appointment to completely fix all of my plumbing issues. I highly recommend this company!!!!
Description of Work: Fixed water leaks in bathroom sink and toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$155

Bob G.
03/2013
5.0
plumbing
  + -1 more
Excellent. Very knowledgeable, competent, prompt, and friendly. Superb diagnostics, service, and reasonable prices.
Description of Work: Both inside and outside faucet repairs, including some digging outside. Very skilled.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

NANCY R.
05/2012
5.0
water heater repair
  + -1 more
They were very professional. They were very reasonable. I've never had any trouble with it. The quality of service was excellent. They were responsive and punctual.
Description of Work: They installed a tankless water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Nancy H.
07/2011
5.0
concrete repair, plumbing, drain pipe
  + 1 more
We used Sanders Plumbing to correct a problem with our plumbing that a previous company had misdiagnosed. They also had to repair concrete that had been jack hammered.
Description of Work: We used Sanders Plumbing to correct a problem with our plumbing that a previous company had misdiagnosied. They had to repair concrete that had been jack hammered.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Craig S.
07/2011
1.0
plumbing, water heater repair
  + 0 more
The company rep was made aware that I had spent hundreds of dollars on labor charges (I could have bought a new unit for the price they charged me) and he told me on the phone he would call Sanders to get them to refund some of the charges. That was over 6 weeks ago. They haven't called yet and I'm pretty sure they're not going to. I had trouble getting their chief plumber on the phone to discuss the problem. Although they promised to call me back soon, it would often be 2-3 weeks before they ever called back, thus we had this problem for over 6 months. The problem is now fixed but no thanks to Sanders. If you have a tankless water heater, this company is not the company to call.
Description of Work: Have a tankless water heater that Sanders is an authorized repair company for, as the product is under warranty. The warranty however only covers parts and not labor. Sanders plumbers would come out for an hour or two, do some expensive changes but nothing of which fixed the problem. After 6 months of coming and going and labor charges, they finally asked the company rep to call me. After only 10 minutes on the phone, he not only correctly diagnosed the problem, he told me how I could fix it, which was only a simple adjustment on the control pad. He didn't even have to come to my house.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,400

Catherine D.
02/2011
5.0
plumbing, sewer cleaning
  + 0 more
Chad did a very thorough job. He not only got the line open, but went above and beyond to be sure the line was as debris free as possible. He stayed almost 2 hours and ran the rooter through multiple times until nothing returned with even the largest attachment.
Description of Work: Our main sewar line was stopped up and they removed the roots that were obstructing the line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180
    • 1(current)
    • 2

Contact information

4712 Hillard Rd, North Little Rock, AR 72118

https://www.sanders-plumbing.com/

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
7:30 AM - 4:30 PM
Tuesday:
7:30 AM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 4:30 PM
Saturday:
8:00 AM - 4:30 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
0004769
Trade License Locale
Arkansas
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Heating and Air Conditioning,
Sewer Cleaning,
Drain Cleaning,
Drain Pipe Installation

FAQ

Sanders Services is currently rated 4.6 overall out of 5.

Sunday: 8:00 AM - 5:00 PM

Monday: 7:30 AM - 4:30 PM

Tuesday: 7:30 AM - 4:30 PM

Wednesday: 7:30 AM - 4:30 PM

Thursday: 7:30 AM - 4:30 PM

Friday: 7:30 AM - 4:30 PM

Saturday: 8:00 AM - 4:30 PM

Sanders Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Sanders Services offers free project estimates.
No, Sanders Services does not offer eco-friendly accreditations.
No, Sanders Services does not offer a senior discount.
Yes, Sanders Services offers emergency services.
Yes, Sanders Services offers warranties.
Sanders Services offers the following services: Residential and commercial plumbing, tankless water heaters, water heaters, sewers & drains, AC repair & installation, heating repair & installation, duct cleaning
septic tank pumping generator installation

Contact information

4712 Hillard Rd, North Little Rock, AR 72118

https://www.sanders-plumbing.com/

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
7:30 AM - 4:30 PM
Tuesday:
7:30 AM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 4:30 PM
Saturday:
8:00 AM - 4:30 PM