Bailey Cleaning Service

Bailey Cleaning Service two ladies performed a thorough "Deep Clean" job, moving furniture and vacuuming rugs dusting counter tops, fan blades and mopping floors and so forth. Since the initial job, we have hired Lucinda to clean the house on a monthly basis, whereby she will 'Deep Clean" one room then clean the remaining rooms. We highly recommend their service.

Perfect. Mrs. Bailey has cleaned regularly for us for several years. She is honest and punctual. We are very satisfied.

We've been using Ms. Bailey for years now and highly recommend her work.

Went very well. The price was reasonable, they came on time, the house and appliances were very clean and ready to show to potential renters when they left. I plan to use them again in the future.

Ruth did a great job! The house needed a lot of attention and she delivered! She was very responsive to text messages and came over to look at the house before providing a quote. The day she was scheduled to clean, she noticed there were some small problems in the house and let me know so the realtor could address before we moved in. She was flexible along the way-- that was helpful since we were moving from another state and couldn't be there to handle details in person. We plan to continue using her services for maintenance cleanings.

I called Ruth on a Friday in September after reading her reviews here. She and her friend/coworker Hope met me at home that afternoon. Based upon the size and condition of the house, they offered a proposed price and I told them we would talk it over. I also told them that we were wary because we had recently been disappointed and even ripped off by by bait-and-switch cleaners. They would do a great job the first time but then send a subordinate who wasn't able to perform at the same level or who just didn't care. I looked Ruth in the eyes and said, and quot;You got great reviews on Angie's List. I want YOU to clean our house, not someone else.and quot; She said the house was too big for one person but she and Hope would clean together and she would look over her work before they left that day. I told Ruth we would be interested in regular service if all went well with the first round. I reminded her that it was important for us to have someone we could trust and someone to be accountable for the work performed. She warned that after the inital and quot;bigand quot; clean it would probably be Hope cleaning by herself most times, but she (Ruth) would still check her work and vouch for it. I was disappointed because I made a point of asking that Ruth do it, but we discussed at home and decided we trusted her to look over Hope's shoulder as was necessary. They had already told us they were friends, went to the same church, and worked well together. We scheduled Hope for a Monday the following Monday or Tuesday. We had to reschedule the first visit because of a last-minute conflict at home. I felt awful after lecturing them on responsability, but we didn't have a choice. We scheduled for the following week and Hope said it would be fine. The next week Hope contacted me to say SHE would have to reschedule. She said she had to remove her daughter from school because of bullying and she needed the day to find another school in which to enroll her. She was very apologetic and promised they would do it the following week. I found the reason to be bizarre but couldn't complain after we moved the first visit. On the next day they were supposed to come work, Hope sent a text message asking to reschedule again. She said she was covered head-to-toe with a rash and running a fever of 103. She wanted to know if we could do it another day. I told her to cancel it, and as best as I can remember, I didn't speak to Hope again. Ruth reached out to me and said Hope told her what happened. Ruth said she felt bad because she had and quot;recommendedand quot; Hope. I was confused because we HIRED Ruth and weren't sure at this point if she was even going to be the person helping Hope. Ruth said she would bring and quot;Faith,and quot; (yes, Hope and Faith) an older and more stable lady who did good work. Ruth and Faith would clean our house together. We agreed and they (or whoever cleaned) did an excellent job for $200. The wife was happy, the kids were happy, we were all happy. We told Ruth that as long as she was personally doing the work, we would make it a regular thing. Every other week for $90/visit. We had an extra key made and gave it to her as well. After the next visit, Ruth asked if Faith could clean our house by herself. I was stunned because of the many, many times we had revisited the subject. After some back-and-forth with Ruth (I told her I wouldn't pay the same rate for someone untested and unreviewed) Ruth agreed to help Faith clean on the next visit. She said she wanted to help Faith and other and quot;people in her church family get work and have their own little business.and quot; I told her that was admirable but reminded her that we hired her and not her church family. Angie's List had glowing reviews for Bailey Cleaning, not them. I wanted to terminate the relationship at this point because it was clear Ruth either wasn't listening to us or she was more interested in expaning the business than helping with our house, but she agreed to come with Faith so we kept the arrangement. After we both juggled conflicting schedules in November and December, the best date for the next cleaning was a day Ruth wasn't available. We agreed to try Faith's solo work and it was not to the level of Ruth's. The stove top and dining room table were sticky and looked and quot;wiped downand quot; at best. Random chunks of food and soap scum were left in the sink. We told Ruth and she said Faith and quot;forgotand quot; to clean the table but had used 409 on the stove. She suspected Faith failed to rinse the sink after mopping and that was why it was dirty. Minor things, but still a drop-off from her own quality of service. She said she would remind Faith to check these things if she wasn't there to help in the future. Before the next visit Ruth sent me a text to inform me she was too busy to clean our house anymore and would have to send Faith or a woman named Toni whom we had never met or even heard of before then. My only response was to ask her to return the key we had given her. Ruth is very good at making a house clean and comfortable. She really does excellent work when she is personally involved, but she appears anxious to delegate at the first opportunity so that she can tend to other customers or grow her business more. She apparently doesn't enjoy direct or telephone interaction, as the majority of our exchanges were via email or text message. The upside to this is that I was able to refer to those texts to write this review and provide dates and specific quotes. The obvious downside is that the simplest discussions or decisions can stretch on for hours as you write back-and-forth.

The service was excellent. I called Ms. Bailey on Friday, and she had an inspection and referral done the SAME DAY! I know it was serendipity, she probably doesn't always have an available opening for a same day service, but I was thrilled none the less. Ms. Bailey did the estimate, and referred the cleaning to Ms. Hope King, who did an excellent job. What else can I say, clean is clean! I received an offer on the home 3 days later, and I think it being spotless was a contributing factor!

Ruth and Faith came the first time to the house and did an excellent job in two hours. This past time, Faith came alone and did an excellent job in 3.5 hours. I felt good enough with her that I let her clean while I went grocery shop. I am very pleased with their work. They come once a month to help me as I am getting back to work after maternity leave. I definitely recommend them to anyone.

We contacted based on the reviews here on Angie's list and after reading through the reviews and our experience I would say that most of the reviews are accurate -- both good and bad. Ruth came out with Lena and did the estimate. We walked through the house and described what we wanted done. An estimate was provided and we agreed to the price. The first cleaning was preformed, took longer than normal and the charge doubled -- We expected something like this so we didn't have a problem with the charge. The cleaning itself was good (A) and we were pleased with the work done. There were a couple email exchanges about the rate as opposed to the charge -- if they spend 2 hours cleaning what is the rate. There was a bit of a problem communicating that we were looking for a rate and not trying to challenge her on the cost. We simply wanted to know what her rate was. We considered having her do additional work above and beyond what was negotiated and wanted to budget for an estimate of that work. After some rather snippy emails we finally came to the answer we were looking for. I won't post it here as it is hers to negotiate. Payments were a problem (ours, not hers) but we finally sent checks out a week prior to the service so she would get them in the mail on time. They would have been easier if there was an account that we could send them to or a regular office but I suppose that is part of the reduction in expenses (kitchen table management). We received the subsequent cleanings over a period of 6-8 weeks. After the last cleaning before Thanksgiving she left and a few minutes later sent a text indicating that she was bumping the price. She had just talked with me so I was a bit surprised as she could have spoken to me and explained why she felt like she had underbid the house originally, or perhaps sent an email, left a voice-mail, or sent a letter. This wasn't the last straw but was a bit troubling. While we agreed to the tasks and the bi-weekly price with a rotation of some of the tasks there were several tasks that were never done -- if she had taken notes she probably would have remembered what was discussed. In the end we have dropped her service for the following reasons in the order of precedence: Consistency; The quality of the service was not consistent, sometimes it was great (A) other times it was mediocre (C) Consistency: Each time we had someone different in the house, Ruth and someone else. Her last text indicated that she wanted two complete strangers to do the job. Completion of the tasks: We had 7 tasks that were to be completed, three of them were never done Commitment: She made a commitment but only partially followed through Professionalism: We had issues with the emails, the method of communication (texts about information that should/could have been discussed in person), and follow-through.

Toni and Larry Roberts from Ruth Bailey's agency were amazingly hard-working and focused. They were tasked with a huge clean-up as physical limitations had prevented us from really cleaning for some time. They tackled all but 2 rooms in this 2400-sq-foot house, without complaint or judgement. They were on hands and knees for some of the job, and it shows. It took 12 hours over 2 days and I have my house back! In addition to the job, Larry gave advice on other handyman work we need done. We found them to be professional as well as polite and gentle-natured. I would have them back any time for more of the same or general cleaning.

Today was the first cleaning on a twice monthly arrangement. The service provider from Bailey Cleaning Service, Toni Roberts, did a very thorough and excellent job. She arrived with her husband to assist her, completed all work as agreed, and did a truly outstanding job on our master bathroom shower, which tends to have mold and mildew issues. The work was completed for the price previously agreed to ($100 per visit, every other week), and we are delighted with the results! I would definitely recommend Bailey Cleaning Service, and Toni Roberts specifically.

The overall experience was very good.

Mrs. Bailey cleaned every room in the house. Vacuuming, dusting, baseboards, ceiling/light fixtures, window blinds, mopping tile, cleaning bathrooms, kitchen counters, etc. We were already moved out so there was not much furniture in the way so that made it easier. This was the last cleaning before we put the house up for sale. We were able to sell the house withing 2 weeks of putting it on the market due to the and quot;move-in-readyand quot; condition. We had the interior repainted so the cleaning also made it look new. We couldn't have asked for any better service.

They are very thorough and professional. We never had any complaints and they were very easy to schedule with.

Ruth is an extremely hard worker with a great attention to detail. She got down on her knees to clean baseboards, vacuum all edges around carpeting, and clean my bathrooms. She and her assistant even removed a heavy mattress from my full-size bed in order to replace its' old bedskirt with a new one; changed linen, and then did a load of laundry and folded all linen. They were here for approximately 4 hours, and worked continuously and tirelessly. Ruth is courteous, professional, easy to talk to, and obviously takes great pride in the quality of her work. I was lucky to be able to have her come before Christmas. She made an initial visit to my home, and scheduled the cleaning for the week after.

It was an outstanding experience. Ruth is very polite and professional, providing immediate and continual feedback. The lady Ruth sent to clean my home was fantastic! She did an excellent job in cleaning my house very thoroughly with a great eye for detail. She was very, very pleasant, and she did a quality job!

Ruth was polite and professional. She worked with me to schedule a time, provided me with an estimate and then gave me a more specific estimate once she saw the house, brought her own equipment, and worked very fast and very hard. She and her assistant worked together like a machine - they clearly know exactly what they're doing. I was amazed at how much they were able to get done in about 2 hours. Our house has never looked so good. I had booked Ruth to clean the house before we hosted a party there, because I was just running out of time to get everything done, and it was the best decision ever. They did a better job than I ever could have done, and saved me so much time. When our guests arrived, I felt confident that our house was spotless and smelled very clean and fresh. I also appreciated that Ruth was very kind and didn't make me feel awkward about the fact that I'd let the house get so dusty and grimy. I also know that this service may be a bit more than the big chain cleaning companies out there, but I am happy to pay it because (1) Ruth and her assistant speak English, so I had no trouble at all communicating, (2) I trust her to be at my home when I am not there, and (3) I prefer paying the person who does the work directly, so that I know they are earning a fair wage, rather than paying a large company that makes big profits but pays its workers almost nothing. Ruth runs her own business, so she has a lot of motivation to do a great job and earn repeat customers. I can't say enough good things about Bailey Cleaning - if you are thinking about hiring a someone to help clean your house, look no further. Her prices are reasonable, she'll do a great job, and you will be supporting a small local business.

She was on time and very thorough.

She is was very very good. She is concerned about doing a good job.

Ruth Bailey is her name and I very happy with her. I found her on Angies List.

After contacting Ruth, she got back with my quickly about when she could come over to give the estimate for me on how much weekly cleaning would cost. She was the lowest bidder, so I hired her. She came when she said she would and did the initial cleaning while I was at work. When I came home, everything was cleaned. She cleaned everything from the ceiling fans to all my dusty little nicknacks! She went above and beyond she dusted my desk off as well, since it has all of my things scattered to the wind before hand. It was neatly arranged afterwards! Coming home to a nice smelling house is well worth the price. She had no problems operating our security system either, which is a plus as I've had false alarms from previous house cleaners setting if off multiple times. The price I included in this review was the initial cleaning cost, and was decreased for the weekly cleanings. I'm going to continue using Ruth on a weekly basis. I gave a B on professionalism because there was a bit of juggling of her schedule to fit me in for both of my cleanings so far and I was rescheduled a few times each time, BUT she did fit me in and now that I'm in the schedule, it shouldn't be much of an issue.

Ruth promptly contacted us, made an appointment to view our home and give an estimate, then came and completed the work. We are very pleased with the service we received.

My overall experience with them was good. The price is good. The quality of their service was good. They are excellent with their punctuality, professionalism, and responsiveness.

She is wonderful. She comes every two weeks to provide services. I will continue to use her housekeeping services in the future.

She did a lot of good work and it is a big house. It went very well and I am very pleased. I am going to try to get her to come back on a regular basis. I asked her to do some special things, she did some deep cleaning.