Arrow Plumbing

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I have a fourplex and I occasionally have a need for plumbers. I've tried to find one that I can use consistently, but I have a hard time doing that. My tenant said the technician was on his cell phone talking to somebody most of the times and even when he was working on the toilet. He left and then I got a bill from them for about $165. It was a very expensive repair for a leaky toilet. Then the tenant called me back within a week and said that the toilet was still leaking. I called them back and got them to finish the job. They were supposed to have a repair guarantee and they sent me a new bill which was about $285 or something like that. I called them and told them that it was unacceptable as they had already fixed it once and they weren't supposed to charge me because they should have fixed it the first time. We haggled around and they agreed to reduce it by the amount of the first repair. I still wound up paying about $300 total. I could have replaced the whole toilet for less than the cost of what I paid to just fix a leak. I would absolutely not use them again in the future.

Josh worked up an estimate for three different water heaters. He explained the differences in the water heaters thoroughly. I chose the Rheem Pro Series 50 gallon with 10 year warranty for parts and labor. Also, includes annual flush and inspection. Removed and hauled off the old water heater. Installed the water heater, drip pan with drain, emergency shutdown alarm, expansion tank and contamination filter. He also replaced the flexible hot and cold water supply lines with copper pipe that he soldered. Josh double and triple checked all his work. He did a very good job and cleaned everything. Installation was excellent. Since having the water heater installed, i have had time to obtain estimates from other plumbing companies. I believe the price I paid was well above the average rate being charged in my area.

The estimate was high. My husband attempted to jackhammer it and found out that the pipe they said was crushed was not crushed. It was perfectly fine. I called them and told that he had done a bad diagnosis. He came and took pictures. We had gotten another company because it was 20 degrees and the girls in the office had to use a port-a-potty. We were trying to run a business with no toilet. They had done some work and I tried to get some of my money back but I did not attempt to get any money back from all the ridiculous jack hammering that we did. I just asked them for the other money back and it took them a while but they did finally give it back and made it right. The man explained that he has never missed a diagnosis and he was appalled. I didn't compare their price.

To their credit they came and fixed it and didn't charge anything. It was several hours of work. They are quite expensive and they could be a little cheaper. We called on a Friday and he came on Monday. He was right on time.

A man came to the house & told me that the cost for all repairs would be $1200. I couldn't be there when the work was done, so I stupidly left a signed check with my daughter, for the full amount. I was initially told, when the man gave me the estimate, that they would have to cut a hole in the outside wall of my house to fix the leak in the bathroom sink; but it turned out that one of the men found a way around that, & they didn't have to cut a hole in my wall after all. The men that did the work actually told my daughter that 'the job wasn't nearly as bad as they had expected'. When I called the company to ask for a partial refund of my money, I was told "Just be glad didn't have to cut a hole in your wall. It would've cost even more if someone had to fix that too'. I wasn't satisfied with that answer, so he offered to send me a check; stating, 'I'll split the difference with you. That's about 1/2 the difference between the cost of the work they did & what you paid. I agreed to settle for a refund check of $50, but I'm still waiting to see it. Meanwhile, the continuously running outdoor hydrant began running again, a couple of weeks later. A male friend looked at it later & said, & said, 'they didn't fix the outdoor hydrant; they just put a cap on it'.

It went very well and I have always been a little hard nosed about paying other people to do stuff that i felt pressured to do. He just came in did what i asked and that was it.

The new tester spent the normal 10 minutes testing the valve and provided the paperwork for the city. He was very friendly and knew his business and I was $114 better off.

Called Arrow Plumbing, after having another plumbing company work on clearing my slow draining kitchen sink. Used Arrow specifically due to their website's slogan Straight Forward Pricing Get your price before we work and had a problem with the other company. When I made the appointment I was told that there was a $40 Service Call Fee which would be subtracted from my bill if I had work done. The plumber was on time for the service call. When explaining the previous company's work and the problem, I couldn't confirm that the plumber understood, because English is his second language. After 1 hours of work, my sink was draining and I was presented a bill of $337. Which was made up of: Sewer Machine $149, Sink Machine $99, Access Fee $49 and Dispatch Fee $40. When I questioned the bill, specifically the Dispatch Fee of $40, I was told that it would not be removed. When I questioned the Access Fee of $99, I was told that was the fee for opening up the trap to the sewer.

Very well. Workers were friendly. Explained everything I needed to know. Did the job in a reasonable amount of time. A small portion was missed. I called the next day to report the situation. I told them it was not a big issue & they could get to it whenever they had the time. They took it seriously & were correcting the situation within an hour. This showed the dedication to their work far more than anything else.

Max did a great job with what he had to work with. The home is circa 1952. The parts that we needed for the sink are out there but at a cost of 350+ dollars. It did not seem worth it. He was able to make the existing sink work with the new set and it is functional now. The water heater went great. No mess. They hauled the old one off, could not have asked for more. I supplied the tank to save some money. They were totally cool with that. The shower faucet went well too. Again we ran into some issues with the old set up vs. new standards. Overall a great job there though too. Max seems very honest and a pleasure to work with. Arrow needs to keep him around. This is the second time I have had him in my home to make repairs.

I was not too pleased with the service by Arrow Plumbing. I feel that it is important to keep the drains clear in the upstairs in order to prevent problems with leaking in the floor below. They did not clear the drain the first time and had to come back again. That was a bit inconvenient.

I have absolutely no complaints about the company or their service people. I could depend on them to get in and get out quickly, yet still do a good job and not leave any mess behind. They are one of the best companies I had doing work for me.

I have not lived here that long and this is the only company I have used yet. They really did an outstanding job. They make me think that all the service providers located here to a good job too. We had no problem with them installing my water heater. They were very professional and I would definitely use them again in the future if I had to.

The man who came from AAA Plumbing came on the same day that I called. He was on time and very neat in his work, leaving no mess behind. He was very nice and although I do not know exactly what the problem was, his price was fair and the water heater works perfectly now.

This was a very messy job considering a large hole being dug as the crew was working up to their chest for the most part. They used caution and skill in successfully completing this job. They also did a good job of not tearing up the yard.

I've used Arrow Plumbing for years for all my apartment rentals. It took a few hours to do the work and Arrow did a very good job. They always come right on time and are reliable, honest and professional.

I have no problems with Arrow. I actually think that they are a good company to work with. They did a good job repairing the pipe and got it done in a reasonable time frame as well. I would probably call them again if I needed to because they seem to me to be quite professional in their ways.

After calling Arrow, they came quickly. It took about an hour and a half to fix the leaks and they added some new parts to the toilet and sink. They did a very good job, and our fixtures have been working well since then.