About us
Business highlights
40 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesSenior Discount
10%
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.085 Reviews
Showing 26-50 of 85 reviews
Lisa B.
04/2014
drain cleaning, plumbing
 + 0 moreI had a bathtub that wouldn't drain and I had used Arrow in the past. Once again, completely happy with their service.
Description of Work: Arrow has great emergency service, polite, professional workers, and fair prices. Plumbing problems are always unpleasant but Arrow really stands by their work. They have a motto: If you're not happy, we're not done. They guarantee their work 100%. I am very pleased.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,200
RONDA S.
12/2013
plumbing
 + -1 moreThey did everything perfectly, but their price was way too high for the work.
Description of Work: replaced a valve on the hose to my dishwasher.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$273
Bob M.
12/2013
plumbing, sewer cleaning
 + 0 morePlumber Andy arrived within an hour of our call to the office. He was neatly dressed, professional in demeanor and discussion. He checked inside the house and then the outside lines. After identifying the problem, Andy described the procedure to be done and gave the cost. He completed the work within 30 minutes and then replaced seal and flange on a toilet.
Description of Work: Unstopped sewer line; replaced seal and flange on one toilet.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$750
Cecil M.
11/2013
water heater repair
 + -1 moreCalled them to look at my hot water heater and estimate replacement. While service tech was writing estimate was told estimate cost is $40. Saved over 6 times that much using someone else who estimated for free.
Description of Work: I contacted Arrow Plumbing.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
David C.
11/2013
plumbing
 + -1 moreI called them to repair a leak under my kitchen sink. A previous owner had kind of rigged things together and the 50 year old pipes were in poor shape. The estimate was $530 to redo all the plumbing under the sink. If I also wanted to replace my noisy insinkerator it would be $859. I asked how long it would take and I was told 'about two hours, maybe longer.' I thought that sounded like a lot of money per hour because I knew what the PVC pipes and insinkerator cost. I was told 'we get our prices out of a book,' and that the prices are standardized. They also touted their warranty as the best in town. I passed on the repair. They were on time and professional, but I called another plumber because I felt their quote was excessive. I ended up paying half as much to another company (apparently they must use a different book) including the insinkerator replacement. They offered the same warranty.
Description of Work: They gave me an estimate to redo the pipes under my kitchen sink.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
$859
Heidi L.
10/2013
drain cleaning, plumbing
 + 0 moreAppointment was scheduled for 8:30 and technician called 20 minutes out and arrived a little late. I had to pay $40 just to get them to the house. The technician named Frank was very courteous and started pricing each item. He started with the tub and quoted it at $175, he then said to rebuild one of the toilet tanks would cost $373. I told him I could go buy three new tanks down the road for about $40 each instead of a rebuild and wanted to know how much he would charge to install but wasn't sure. He said it would cost $80 just to diagnosis the kitchen sink. I told him his prices were ridiculously high compared to other plumbers that I named to him. I paid him the $40 and told him I would have to get someone else. Here is the thing that really upset me, he hit my mailbox, I saw him walk down to check the damage and then DRIVE OFF with no mention. I called to report with no call back. I'm out $40 plus probably $300 for a new mailbox!
Description of Work: Have a tub that is not draining, a kitchen sink with a possible leak, a toilet with a broken seal so it is continuing to run, and two other toilet tanks I wanted checked with a possible tank replacement on one.
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism | |
| punctuality |
$1,500
Brenda B.
09/2013
plumbing, water heater repair
 + 0 moreOur new heater seems to be working well and we are glad that when the day comes that it will stop working, the drain pan and the hoses to the outisde will prevent another flood in our laundry room. As for the price, I would like to have been able to purchase a heater we could install ourselves but the new specs required a professional. And, the maintenance contract is well worth the added expense. We were especially grateful to Angie's list and Arrow for providing us with a 10% off coupon which covered all of the taxes. Our sign-up fee to join Angie's List was returned over 20 times for that one job.
Description of Work: Arrow had serviceman Josh Gordon come out to give us an estimate. He was there within 6 hours of our call. There is a $40 charge for this. Although we were interested in a tankless heater, this was out of our price range so he suggested installing a Reem water heater, complete with drip pan and drain lines to the outside and optional service contracts. Our tank came with a10 year warranty and there was a 6 year warranty on parts and labor. For the next 6 years they will come out and drain the tank and do other maintenance which should extend the life of the tank. We were very pleased with the amount of time Josh spent answering our questions and discussing the problem. He didn't make me feel like some of my questions were "silly" or try to talk down to us. Before talking to him I was inclined to get other estimates but he convinced me that were were in good hands. Being "do-it-yourselfers" I was particularly interested in hearing why, after years of purchasing water heaters in the $300 price range, we were suddenly having to spend over 3 times that amount. He said that plumbing supplies and labor have increased, in part because of government regulations that now have to be met. Our work was scheduled two days later. We had hoped for 24 hours, but they were very busy. The servicemen arrived around the time they promised, were very professional and took care to make as little mess as possible. We had been told that it would probably be an all day job, but the original man that arrived was pulled to another job and replaced by a team of two, so they finished the work several hours earlier than estimated. The only complaint I had after viewing their work was that they had drilled holes through the outisde wall and inserted the two pipes where I was able to see daylight by looking through. Knowing that vermin could easily enter there (and we have a good share of them where we live), I asked for a solution. They tried fitting a metal ring around the pipe to cover the hole, but because of the siding it wouldn't fit. They then put a thin line of silicone around it, which I'm not convinced will be sufficient for keeping rodents out. The workmen did not seem to be able to offer a more suitable solution so this is something we will have to deal with ourselves.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,464.47
Response from Arrow Plumbing
Ginger G.
08/2013
gas leak repair, generator service, plumbing
 + 1 morewe called for a quote for the repairs needed, got a quote the same day. I asked for 2 quotes, one for the entire job and one for just the repair with the pipe exposed and the bad section exposed. they happily supplied the quotes. we had the line exposed and they were here the next morning to execute the repair. the job went smooth and fast, the line was blown out for foreign objects and moisture, pressure tested, reconnected to my generator, and the technician waited while I started and tested the generator. all was good. I have used arrow plumbing for many, many years with similar results. they have always analyzed the problem and recommended fixes with alternate solutions. they have all the diagnostic equipment required for proper diagnosis as well as all the need equipment and too to complete even the most complicated of tasks. their personnel are well trained on the use of their equipment and tools, which makes them very efficient. I have had problems with their work on rare occasions, but have been well satisfied with the resolution, and the ease of gaining a satisfactory solution. I realize they are very expensive, but well worth every dollar. I know when I pay for the very best that is exactly what I get from arrow.
Description of Work: repaired and underground gas line running from my meter to a whole house generator
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$440
Response from Arrow Plumbing
Gina G.
08/2013
drain cleaning, plumbing
 + 0 moreThe service was wonderful. They were very professional, clean, and very reasonably priced when compared to their competitors.
Description of Work: They took care of the drainage problems we had.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$300
Response from Arrow Plumbing
Jeanie T.
08/2013
plumbing
 + -1 moreThere is a small indentation where the sewer cap ties into the city line. This was the alleged problem. There is also a "bump" in the line under the house. This was never addressed by Arrow as a problem. Since this seemed enormously expensive I asked by son-in-law to do some investigation for me. He met with the supervisor at Arrow and they never backed off the estimate or offered any potentional alternative solutions. I asked if replacing the toilet would help and was told no. One of the issues is the sewer line is 15' deep so excavation at this depth is expensive and can be dangerous. We discussed with serveral knowledgable resources (including showing the DVD and sharing the issues regarding the depth of the sewer line) and NO ONE felt this estimate was reasonable. Finally we flushed the line and replaced the toilet with a high pressure flush toilet. No problems since then. Cost less than $500. Since this was a DIY project we did not incur labor charges. The plumber, Chris Clerk, was nice, professional and on time. He did some other work (dripping faucet in other bathroom) which although expensive seems to have solved the problem. They offered financing.
Description of Work: Provided estimate on toilet/sewer line repair. My toliet never backed up but sometimes would not flush. After several years of problems and rooter service (although usually after a day or two it would be flushing again) I decided it was time to have this problem looked at. All of this information was provided at time of service. The plumber ran a camera through the sewer line and came up with the $26,000 repair estimate. This did not include the $375 + charge for the service call and camera scan.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$26,000
Response from Arrow Plumbing
Urma W.
07/2013
plumbing
 + -1 moreHe came out to do the repair, he went back there and hit the faucet. It did not fix the problem but he came out out and said I owed him $40. I paid him and he left. Now I have to hire yet another plumber to fix the problem he left.
Description of Work: I have a leaking faucet in my bathroom, I had him out to repair it.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$40
Response from Arrow Plumbing
Melanie F.
06/2013
drain cleaning, plumbing
 + 0 moreHe recommended a new disposal, and we went for it. Received the line clearing free. Probably really didn't have to have a new one, but just bought the house, so figured why not!! It is warranted - labor and parts, so that's good for us.
Description of Work: We had a kitchen line stopped up. He recommended a new disposal, and we went for it. Probably really didn't have to have a new one, but just bought the house, so figured why not!! It is warranted - labor and parts, so that's good for us.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$600
Response from Arrow Plumbing
Val Y.
06/2013
drain cleaning, plumbing
 + 0 moreThey showed up. They were efficient and it was the most expensive one I have ever had to pay for. The pricing is really high. It was closer to four hundred dollars. I am calling them to put on a water leak, but I am afraid of what he might charge!
Description of Work: I used Arrow Plumbing. They ran a router through my discharge line for the toilets.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$375
Response from Arrow Plumbing
Scott P.
04/2013
drain cleaning, drain pipe, water heater repair
 + 1 morePut in clean-out for sewer line and cleaned line. -- Didn't always call back when they said they'd call back, but always came promptly when a time was scheduled. Also made special effort to come quickly in the evening at no extra charge to check on a potential problem (the additional problem turned out to be the city sewer line, not the work that Arrow did on my property).
Description of Work: Overall, excellent. -- Rather expensive, but high quality and prompt.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,500
Response from Arrow Plumbing
David S.
04/2013
drain cleaning, plumbing
 + 0 moreI called about a water leak showing up on the floor of a downstairs bathroom and some water backing up into that toilet and bathtub while I was running a clothes washer. The back-up was most likely due to a temporary blockage and that was what the person initially focused on. While reaching under my kitchen sink to get a stopper I found a big pool of water there. That led pretty quickly to determining that my garbage disposal had a large hole in it, which led to water leaking under the sink and making its way to the bathroom. I doubt this would have been discovered otherwise and we might have continued to focus on the backup. So, I decided to just replace the garbage disposal with one he had on the truck and to wait to see if I had more backup problems. I was given a quote for what it would cost to take care of that if it showed up again (it hasn't). The technician showed up early for the appointment, was extremely polite, and took care to keep from tracking dirt in the house.
Description of Work: Ended up replacing a garbage disposal.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$331
Response from Arrow Plumbing
Beverly B.
04/2013
drain cleaning
 + -1 moreI called at 8:00 and they had a service man here before 10:30. He was professional: looked at situation and gave us the price before he began the work, explained everything to us, gave us estimates on two possible permanet solutions. The charge seemd high, but was probably fair considering the quality of service.
Description of Work: Found tree roots in main sewer line and routed them out.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$472
Response from Arrow Plumbing
David H.
04/2013
plumbing
 + -1 moreArrow has an estimate book, and performed all repairs and pricing in accordance with that book. The toilet repair required extensive chipping out of the original fixture.
Description of Work: Our house had an odor at times, Arrow repaired a vent line that was installed incorrectly when construction was done, repaired several loose fittings, and replaced a damaged toilet, including the repair of the toilet setting in the floor of the house. The price seemed a little high, but I had other plumbers work on the problem without success, so overall, they were able to repair what other people could not, and it was done in a timely, professional manner.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,000
Response from Arrow Plumbing
Stuart B.
01/2013
plumbing
 + -1 moreUPDATED 17MAY2013 -- It seems your business's ability to correctly answer a direct question like, "Will I be charged for this estimate?" is on par with your ability to read. It's bad enough Arrow Plumbing's attempting to spin bad reviews into advertisements, but please refrain from attempting to put words in my mouth in an attempt to make what I've stated above seem false: It's disingenuous and I counsel anyone reading this to consider the fact that Arrow Plumbing would stoop to such obvious inflammatory tactics when confronted with a fairly given negative review. I stand by my statements that Arrow Plumbing's dispatcher told me there would be no cost incurred for the visit and that the service tech (again, who did an admirable job with what AP gave him to work with) insinuated that this scenario was an unfortunately common thing. Perhaps your records failed to reflect this? In addition, and it is only my opinion, but Arrow Plumbing charging it's customers to go into the area where the work is to take place is farcical. Charging them multiple times under the auspices of there being more than one task when you would only be going into the area once boarders on fraudulent.
Description of Work: Provider came out to make an estimate, person booking the appointment claimed there would be no charge for the estimate; there was ($50). Instead of estimate, service tech tried to sell a form of pluming cafeteria plan that included charging twice for things like going into a crawlspace (because two leaks in the same 5 feet were considered separate items.) Pointed this out to the ST, who did his best to make the situation tolerable but the prices and gouging by overlap of work were just too much to take this company seriously.
| Rating Category | Rating out of 5 |
|---|---|
| professionalism | |
| responsiveness | |
| punctuality |
$50
Response from Arrow Plumbing
Lawrence M. W.
12/2012
excavators, plumbing
 + 0 moreThey were on time and very professional. They advised that they could go under all my landscaping, I was skeptical. In the end I was right and they had to dig several large holes in the yard. Since they had rented the bore machine I was charged for it. They did attempt to fix the landscaping to a degree. Overall I was satisfied and have used them since with good results. The two other estimates I got were pretty close to theirs, so I guess the price was the going rate.
Description of Work: Main water line broke.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$6,000
Response from Arrow Plumbing
Mia H.
10/2012
drain pipe, plumbing, water heater repair
 + 1 moreExceptional professionalism! We have called them out on multiple occasions and they are usually in the house within hours of the call. All employees are extremely nice and knowledgeable. You certainly get what you pay for with Arrow. We will never use another company.
Description of Work: New tankless water heater, all new water pipes, new gas pipes, installed plumbing lines in new addition with bathroom, tied in to sewer outside, fixed leaking pipe under kitchen sink.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$15,000
Response from Arrow Plumbing
Chris B.
06/2012
plumbing
 + -1 moreI had a leak in my pressure regulator. They gave me an upfront price plus I had a $50 coupon which prompted my call to them in the first place. They replaced the regulator, added a new shut-off valve and put a new cover(similar to the water meter cover) over their repairs. It was a rainy day and the rep put on shoe covers before coming into my house and cleaned up the work site after he was finished.
Description of Work: I had a leak in my pressure regulator. They replaced the regulator, added a new shut-off valve and put a new cover(similar to the water meter cover) over their repairs.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$393
Response from Arrow Plumbing
Joe V.
06/2012
plumbing
 + -1 moreI give them a D rating but an F for price.
Description of Work: I used Arrow Plumbing to get an estimate on running a new water line and they actually charged for a dispatch charge. I called others and they were the only one that charged that so I wasn't happy with them. They didn't even mention the charge until they had came out and gave me estimate. they charged $40.00 just for coming out.
| Rating Category | Rating out of 5 |
|---|---|
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$40
Response from Arrow Plumbing
Lorraine M.
04/2012
drain cleaning, plumbing
 + 0 moreIt went great. Upfront about pricing. Prompt (was early... waiting for me as I arrived home from work). He tried the less expensive and simpler solution first. It did not solve the problem. He then used the snake which fixed it. Worked with footies and brought his own drop cloth. Left with the area clean. Very polite and helpful. Also did a quick complimentary check of my water heater and took a minute to realign a vent pipe that was not properly set.
Description of Work: Kitchen sink clogged after a very large amount of food was put down the drain in an attempt to dispose of it. Pipes under sink had also been opened up. Technician put pipes together and checked to see if clog was still a problem. It was. He checked to see if it was just due to food stuck in the trap. It was not. He ran the snake through the sink line into the pipes in the wall. This fixed the problem.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$215
Response from Arrow Plumbing
EDWIN G.
12/2011
plumbing
 + -1 moreI spent $380. I would rate them highly. I would use them again in the future.
Description of Work: I used Arrow Plumbing for plumbing work, a few weeks ago.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$380
Robert M.
12/2011
drain pipe, plumbing
 + 0 moreI think they are very good and very courteous. They got everything done but they were expensive. They did the job and they were real nice.
Description of Work: We used Arrow Plumbing a couple of weeks ago for plumbing work.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$800
Contact information
4007 MacArthur Dr, North Little Rock, AR 72118
http://www.arrowplumbing.netService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
Licensed*
Trade License Number
#MP3792
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning,
Water Heaters,
Drain Pipe Installation,
Sewer Cleaning,
Natural Gas Lines,
Heating and Air Conditioning,
Excavating,
Generator,
Wells and Pumps,
Water Filtration and Softening
FAQ
Arrow Plumbing is currently rated 4 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Arrow Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Arrow Plumbing offers free project estimates.
Yes, Arrow Plumbing offers eco-friendly accreditations.
Yes, Arrow Plumbing offers a 10% senior discount.
Yes, Arrow Plumbing offers emergency services.
No, Arrow Plumbing does not offer warranties.
Arrow Plumbing offers the following services: Water Heater, Tankless Water Heaters, Showers & Tubs, Rooter & Drain Cleaning, Water & Sewer Lines, Sinks & Garbage Disposals, Gas Line Repairs & Gas Tests, Electronic leak Detection, Video Sewer, Inspections, Faucet Repair & Replacement, Commodes & Toilet Repair, House Plumbing Inspections, Trenchless Solutions, Diamond Club, Arrow Easy Pay Financing
Contact information
4007 MacArthur Dr, North Little Rock, AR 72118
http://www.arrowplumbing.netService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day