Arkansas Custom Home Design

I became involved with Mark from ARC home design mid-May. We talked via e-mail and the phone, and met the following week. My husband and I have a house plan we have drawn that is about 90% complete. We gave it to him, and he promised a draft within a week. A week and a half went by before I approached him. He said he forgot, and that he wasn't done and would have something the next morning. Three days later, he sent the plan, lacking ANY of the additions we had requested. We spent less than a week making the changes we needed. It has been close to three weeks at this point since we returned our revisions and I have contacted him twice via e-mail, each time he said he was "close and would get it to us as soon as possible." I went to visit him on my lunch, only to find two ladies in his office. They were customers who he had left unattended to go run an errand. I took my folder with the last version of updates (so as to give them to a new designer), and the ladies laughed, telling me that the home owners mother had to fly from Dallas to have this meeting because he had gotten so out of hand. My husband called him later that afternoon, and Mark said he would get us the changes -- He tried to lie and say that it was done, but he couldn't because I had taken the last version. He sent us a poor attempt at it. My husband called him again, to tell him this was unacceptable, and Mark began cussing at him. My husband let him know he was being fired. The next day, he sent an email saying, "Out of all the pain in the a** customers I have dealt with, I have never said anything like that before." He offered to finish the work, after cussing us out! We declined. During this whole process, he told us at one point that his father had a heart attack, and that's why he got behind (we felt bad for him and gave him some slack), but when talking to the ladies in the office, they told me that he said HE was sick and that's why he couldnt work on their project. So, he is lazy and a liar. After dealing with him for two months, he was able to add one window and the pantry to a plan WE had already drawn. We were out that time and our $300 deposit.