Airmasters Heating & Air Conditioning

They're been doing pretty good. They sometimes want some add-on that I wasn't expecting.

Airmasters installed a new HVAC unit in my home last year. They showed up on time, were professional, answered any and all questions. I have saved a lot in energy related bills since installing this system. Airmasters is prompt about calling for free service maintenance appointments to service the unit. This week I had a problem with my furnace due to an unrelated vent cover on my roof letting in rain. Logan from Airmasters came out to look at the unit, immediately assessed the problem and, although it was unrelated to my warranty and much to my surprise, went and purchased a new vent cover for roof vent and installed it free of charge! I am more than pleased that I chose Airmasters - with a special shoutout to Logan!

I would not go back to Airmasters period. I'll never use them again. They went up on me. They went up about $1000. I didn't want to pay $1000, so I called another company. $700 or $800 about the same as Senal. Then they went up on so that's why I changed. Plus they charged me $300 when something went out and they shouldn't have charged me anything. That's the reason I give them an "F" rating. It used to be a great company but the owner died at a young age and it's gone to h*ll since he died. They could be their honesty. They didn't cover something that should've been covered cause I have an annual maintenance contract. It was something they should've caught when they did their semi-annual maintenance. It destroyed one of my walls in my garage. They didn't pay for it. I had to pay several hundred dollars to get that repaired.

They did pretty good. They do an annual inspection and repairs. Whatever is needed. I would use them again. We are on contract with them.

They always do good. Very good. They do a good job.

They were punctual and got it done quickly, but they ended up having to come back a few times because they cut corners. I'll use them again. I'm on a maintenance plan with them so I don't have a choice.

I pay annually, it is a $200. They come out at least twice a year. It is an annual contract. They maintain the system. They put the initial furnace in. We have been using them forever. They do what they say they are going to do. They show up on time. They are very careful truck in any dirt on your house. They put these covers overs their shoes. They are polite. They change your air filters.They do an all round job.

I was charged over 300.00 and all they did was put freon in and it leaked right out because they did no diagnostics to find the leak. They scheduled a return visit and did not show and did not call. After a call to the BBB, they promised to send me my money back.

Airmaster is my contracted heating/cooling vendor. The upper floor ductwork wasn't replaced with the new furnace last year. Airmaster came out and gave me a quote, and the work was completed the next day. They removed all old wrapping, added a couple of needed baffles, and re-wrapped the ducts entire length of house.

The interaction was excellent. There was nothing that I disliked about them. I've used them before.

This is the 2nd time this month that my heat will not work. They came out and the first time replaced batteries in thermostat and charged me. The second time messed around with unit in attic and said they could not find the reason it was not working but it was working now so they thought it reset itself. However last night it stopped working again and is not working now. They installed it 51/2 years ago and will not honor warranty that ran out in Nov a month ago. Finally they installed a control panel which was still under warranty but I had to pay the installation labor cost of $175.00.

They did their work and they were very professional.

the inspection went well. we were provided with a list of concerns and a list of all items that passed inspection.

I set up a visit for the yearly AC maintenance, and to ask about a possible problem with my AC unit. I had previously bought a $40 Groupon for the yearly maintenance services, and was instructed to show it to the arriving tech when he was done cleaning and servicing my equipment. He arrived on time, and sluggishly went to work (in my opinion). I had mentioned that he was there to clean and service the equipment, but that I also wanted him to check to see if my equipment was running like it was supposed to be. He diagnosed a problem with my inside unit, and said that it needed to be fixed immediately. That it would require the indoor unit being dismantled, the coil pulled out, and how it would take some time to weld back together. He told me it would cost me $1500 to replace, or $510 to clean. My equipment is under warranty, but he said that did not apply. (I verified later that my equipment was indeed under warranty.) He then told me that he couldn't perform the scheduled yearly maintenance (which included washing the outside unit, checking the freon with his meter, dusting the inside unit, etc.) until the coil was fixed, and then he began to tell me that I needed a surge protector, an addition to my drain line, etc., etc. I asked him what I would owe him then if he left after doing none of the maintenance for my $40 Groupon, and he informed me that I would owe $82 + tax. I said NO WAY! And, I asked him to follow the maintenance guidelines for the yearly, and do what he could do. He washed the outdoor unit, and washed out my filter that's inside, and that is it. He refused to hook up his meter to check the freon (my second opinion company did check the freon, did unbolt the front of my unit and actually LOOK inside it, which was Jay's Heating & Air ALL the way in Jacksonville and who traveled an hour to my house for FREE!). So...the Airmasters tech who came out could have better spent his 2 hours in my home, and could have honored my Groupon more fully, had he wanted too.) I ended up getting the problem fixed by Jay's Heating & Air in Jacksonville for a fraction of that $1500 that I was quoted by Airmasters!

On the second-hottest day of 2013 at 6 p.m. my wife, who has much sharper hearing than I, heard the alarming screeeee! sounds that usually means the fan motor in the indoor condenser of the air conditioner is giving up the ghost. I called Airmasters and got a human being on the phone a full hour after business day had ended. I explained the problem and that we have a maintenance contract. Thirty minutes later the technician was standing at the front door. He came in and listened to the noise. After running a thorough check with several gauges and electronic devices, he said he didn't think the fan motor was going bad. He said, "Let's try changing the air filter." I had already bought a new filter and had planned to install it the next day. It worked! The noise went away. He waited several minutes to make sure it didn't return. No charge! This sounds kinda routine, but the technician could just as easily have told me the fan motor WAS about to die and sold me a $500 repair job on a 101-degree day. But he didn't. I appreciate the honesty, promptness and thoroughness.

Airmasters took over our service after a bad experience with another provider. We tried them some six years ago and haven't looked back. They are punctual and professional, and it's a pleasure to work with them. I trust what their technicians tell me (and man, they're the friendliest folks you'll find) and never feel like we're going to get ripped off.

We were very satisfied with everything they did from the start to the finish of the entire job. A couple of months after they finished, the downstairs unit quit cooling during one of our warm mini-spells this spring. I called to explain my problem and a technician was at the house within an hour and immediately diagnosed and corrected the problem. It turned out to be a wire which was either disconnected or loose. Naturally there was no charge and I was very appreciative of how quickly they responsed and corrected a minor problem. We were very impressed with their professionalism and work they did for us.

The first scheduled appt was delayed due to rainy weather, then I cancelled because they were going to be too late in the evening. The second scheduled date was on time but could only do half the work (again because of rain). On the third visit they were able to complete the task.

I have been using Airmasters for years. I pay every year for the service that includes cleaning 2x per year and a percentage off of work if needed. The workman who comes has been the same many times (it's usually one of two or three). They are always friendly and professional and talk to me about something if it could be done (e.g. changing to a digital thermostat) but never try to push me into doing anything or having work I don't need. They keep the house clean.

I am a property manager for a local real estate company. I have used Air Masters on several occasions to repair HVAC systems.The first time i used Airmasters was in August and it had been close to 108 that day. I had a home that had 3 ac units and 2 had gone down. Needless to say the home was very warm and the tenants had small children. I had called several other "on call emergency" AC companies however none would even act like they would even try to help me out. I called Airmasters, a nice young lady answered (at 10:30 at night) and told me a lot of customers had units down but they would get to my home ASAP. It wasn't 30 minutes later a young man was calling me and telling me what was wrong with the unit and how he could fix one unit immediately and the other the next day. He did as he said and called me first thing the next morning and fixed the other unit. So of course when i had another emergency come up I called AIRMASTERS! I had a 2 furnaces, and a hot water heater go out around 6:00 pm on a Thursday night and we were getting our first cold snap that night. The family were foster parents so they had 3 children who needed heat and warm baths. Airmasters had someone out there within 30 minutes and had one furnace working and the hot water heater fixed. That was such a relief for the me and the owner. The family was happy and the one furnace was enough to get them by for a while. The most impressive part of this whole story to me is the tech who did the repairs. Most techs are there to get a job done and don't care the cost to the owner just fix it the easiest way and get out of their. I explained to this guy if he could save the furnaces and hot water heater from being replaced it would help the owner out tremendously. She was going through a divorce and the only way she could see to save her home was to lease it out to pay the mortgage. (it could not be sold due to divorce not final) He did everything he could to keep the cost down. He found a part for the hot water heater, found another part for one of the furnaces. The problem with these parts are they are really old and hard to locate. He could have just said not I can't get parts and replaced everything. The only furnace he could not fix had a part that had to be made. He wasn't even sure it could be made anymore. The owner was stressing and worried how she was going to pay for all of this much less a new furnace system which runs in the neighborhood of $6000. The tenants were very understanding and we placed some heaters on that side of the home to keep them from getting so cold. A few weeks later the tenant called and excitedly said "the heat is fixed!". I was surprised and asked how. She said the guy from Airmasters showed up with that part and placed it on the furnace. Needless to say the owner was ecstatic and the tenants were finally at ease that everything was finally fixed. I know this story is long but i wanted you to know that there are still some good companies out there who are there for the customers. He kept this lady from probably losing her home and didn't even realize that him taking the extra step changed someones life.

We called Airmasters for a second opinion when we were told our compressor needed to be replaced. When I called, the person I talked with was very helpful and knowledgeable. They scheduled an appointment for a technician to come to our home and check our unit. The technician explained the problem with the compressor in a way that we could easily understand. He also explained the pros and cons of buying a new compressor or a whole new system. We decided to purchase a new system because the benefits of a new system outweighed the cost of trying to keep repairing our old unit. Brad came to our home to give us a quote on a new unit. He explained the different sizes and performance of a number of units and compared the energy savings versus the cost. He was very knowledgeable and personable and gave us plenty of options and explained all the costs and benefits of each. Airmasters installed our new system and guaranteed to keep our house comfortable and cool if anything happened to our old unit before the install date. We had our new unit up and running after five days. Brad returned to follow up and make sure everything was running properly. We appreciate the professional and courteous manner in which we were treated, and our system is working great.

We have been with them for years. Some years it seemed like things were not right, but they ended up fixing things. There has been a time or two when they had to come out four or five times to get something straight before the air would work for a couple of weeks. Getting things fixed was a problem, but once it was fixed it was no problem. The overall experience, price and quality of service are average. I am going to look around and see what else is going on before I decide if I will continue using Airmasters.

The experience with Airmasters was great. They did the job perfectly, were professional, and made sure that we were happy with the results before they left. Everything works great and we couldn't be more pleased.

They did a very thorough job. They did great.

I have been on a contract with them for about 6 years. They are on time for their appointments and are professional. I give them all A's and will use them again in the future.