SERVICEMASTER BY FARRISCLEAN

Description of Work: On 4/4/11, during the pre-dawn morning, one half of our metal roof went flying off from the winds of a tornado, resulting in rain coming in straight through our tongue & groove ceiling, as if there were no roof there! The results were puddles of water everywhere on the main floor, ruining the oak parquet flooring, paneled walls, furniture, cabinetry, clothing, bedding, etc., etc. Three inches of water soaked through this oak flooring, through the subfloor, and down into the basement (which is dug into the side of the hill). There was water everywhere, and I really didn't know what to do, so I called our homeowners insurance company. They suggested we call a local Service Master - the closest one was Mountain Home, so that's what I did. By now it was 9 or 10 am, and they promised to be right out. They WERE punctual; however they dove in shoving everything that was wet into those big rubber tubs that are used for storage, shuffling them out to our front porch. Our insurance adjuster arrived about then and suggested that I not let Service Master take anything wet that I could launder or dry out myself or I would end up with a bill for thousands of dollars for dry cleaning this stuff - even towels and underwear. I followed his advice. Eventually, Service Master had packed up most of the water damaged furniture to be dried out in their "warehouse", and had bins and bins of who knows what packed up (unlabeled - no indication as to what was in the bin!), on their truck and ready to take to Mountain Home. They had also drilled holes in walls in the basement level which were not torn down so that the "water content percentage could be monitored". Of major concern to both me and my husband was the temporary cover on our roof, to prevent further damage from occurring. The roofers hired by Service Master patched with tarps only part of our roof, "because they were afraid to go out to the end of the peak of our roof". I have two titanium knees, and I have walked out to the end of this peak, which is supported by 6" square redwood beams! Of course, the insurance adjuster walked out there, too, making it pretty absurd that roofers would be afraid. Well, we were concerned that if it rained again, rain would again come pouring into our house, which by now was unlivable, due to all the "deconstruction" that was done and needed to be done, and we didn't want the subfloor soaked again. We voiced this concern to Service Master, and we were assured that it would be water tight. Our only comment was that IF it rained in again, we wanted a cell phone number, so that we could notify them at once. It rained again in less than a week, and YES, it poured in, in through the area that was unprotected by tarps, flowing everywhere. Our subfloors were again soaked, setting the whole reconstruction period back two or three weeks. We contacted Service Master when this happened, which happened to be 3 am - they said they would be out later that morning. Dave Farris, the owner of the franchise, came out and had hired the same roofers again so they could fix their mistake. I refused to allow them back on our roof - I felt that they hadn't done it right originally, so why would I think they would do it right on their second attempt - also, if they were still "afraid", they would still be that way. Another contractor was called to take care of the roof properly, and he did a good job. It has now been four months plus, due to the extensive remodling that has had to take place. We have realized that Service Master charged us and our insurance company over $18,000 for this work PLUS they packed away things like glasses, pots & pans, silverware, and antiques from the china cabinet into some of the bins that were finally returned, and charged us packing fees, drying out fees, handling fees and supervisory fees for such items that certainly didn't need to EVER be dried out in a warehouse, and certainly didn't need to be put into bins AND didn't need to be taken from our home - we had plenty of space in the basement to store things (1800 sq. ft.) We also paid for "monitoring" of the water content of floors and walls downstairs that remained, which went on for several weeks after the second rain. This "monitoring" consisted of one of their employees coming out, taking a few readings, and leaving. Don't EVER hire these people, even if you have a foot of water in your home!!! All of our belongings are in two semi trailers on our property (one 40' long and one 45' long). Going through this stuff will be a nightmare, as we know not where ANYTHING is!!! PLEASE LEARN FROM OUR MISTAKE! I HAVE FILED A COMPLAINT WITH THE ATTORNEY GENERAL OF ARKANSAS.

Description of Work: Service Master by Farris Clean performed carpet cleaning on 6 rooms, 2 sets of stairs and a hallway. There were pets in the house prior to our move-in and quite a few stains. The majority of the stains were removed and they worked diligently to lessen the stains that would not come out completely. The appearance of the carpets is greatly improved.