Installation date approximate (6/13/2014): Fence is not level and gate sags and will not work. Promises were made to fix fence but now refuses to do repair or adjustements. Gate just fell of hinges and is very "floppy". Big talk of how well product performs, but installers refuse to install properly. Now OEM of fence refuses to honor warranty because of method of install. Siding was to be one color, but they could not get it.. used an ugly color and now says we picked the wrong color and will not adjust or make amends.. I still have the sample used to decide too! Unbelievable in both cases! Update on Fence Installation (6/4/2014): The installation group has procrastinated for nearly a year now. They are now saying that since it has been a year, the remediation work has to be done through the manufacturer and not Lowes. Ciling complaint with BBB with all documentation of the poor work delivery.
Description of Work: Fence install and Siding Installation
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
3.0
$9,000
Dixon S.
05/2011
5.0
home improvement stores
+ -1 more
All the materials were bought under QSP (project discounted) pricing. I am a homeowner, not a contractor, so I am not only inexperienced but fussy as well; a real challenge to Service Personnel. Every one of the Lowe’s folks that helped me through this project was knowledgeable, competent and infinitely patient. Furthermore, this most recent experience has been completely typical. Since moving 2 ½ years ago we’ve used Lowe’s exclusively, whenever there is a choice.
Description of Work: Bought all materials for complete remodeling of bathroom. I hired my own contractor - Lowe's did not do any of the installation. Purchased materials included: Walk-in shower, wall tiles, base and fixtures. Natural hickory vanity with matching mirror, marble top and fixtures. Combo heater/vent/light with wall switches. Cushioned and insulated sheet vinyl flooring with underlayment. Two new pre-hung doors with hardware and thresholds. Paints, cements, grout, glue and caulking.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Fencing,
Hardware & Home Improvement Stores,
Siding
FAQ
LOWE'S is currently rated 4 overall out of 5.
No, LOWE'S does not offer free project estimates.
No, LOWE'S does not offer eco-friendly accreditations.