we are a owner operated store, at this time we have 10 employees...the countertop store was started in 2005...
Business highlights
20 years of trusted experience
Services we offer
We are a full service store, we will help you design, and pick out all your countertop, backsplash and flooring...we fabricate and install all our quartz and natural stone tops.
After being told it would take 3-4 weeks for the material to be delivered and two days to install, it actually took a total of 4 months from the time we ordered the countertop to the time the job was completed with workers at our house for a total of 10 days. Six weeks after the order was placed, the work was begun. In removing the old countertop, our cabinet was damaged in several different places. The facing of one cabinet was loosened, a support bracket was completely torn off, a strip of wood was cracked in two places at the sink area, and the drywall was punched in on two places. A section of the silestone was chipped, and the joint between the two sections of the silestone countertop was so unevenly matched and had so large a gap that one of the sections had to be removed, recut, and reset. Three rows of backsplash tile were cut uneven, and there was a large gap between the countertop and the wall. This was a nightmare of a project!
Description of Work: Kitchen countertop
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Kathy H.
06/2015
1.0
countertops
+ -1 more
The price is too high because I have to wait so long. I would not use this again in the future.
Description of Work: I actually ordered my stuffs before Thanksgiving, last year. They said, they were waiting for a big shipment so that it will be cheaper but I don't have any clues that it will be after Christmas. They did the countertops, they did the sink, they put the watering thing. The sink is not put in even. They did not put the screws back in the dishwasher and I didn't even know that they have taken them out and the whole thing fell out on the floor. I called them and it took them a month to get out here to even look at all this stuff. They messed up my walls and I have to have them re-done. They just did a lot of stuffs.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,000
lynne O.
07/2014
4.0
countertops
+ -1 more
I dealt mainly with Rodney and he was very professional. I knew what I was looking for and I actually went to their yard were they keep the granite and materials. He showed me what I wanted and I was very pleased. I did notice when the two guys left the bathroom counter had a ruff spot that was not smoothed out and they did not clean it. It still had writing on it.
Description of Work: They installed countertops in the kitchen and in the bathroom.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Richard B.
02/2014
5.0
countertops
+ -1 more
They did an awesome job at a very good price. I will definitely use them again. The experience from the store clerk, measurement, fabrication and installation all went as planned, on time and professional job. Highly recommend!
Description of Work: They came and measured and came back once to install the sink and counter top.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Soonyoung L.
12/2013
3.0
countertops
+ -1 more
Overall, the experience with CounterTop Store can be summed up in one word - frustrated!!! I definitely won't recommend this store to anyone. What I like about their service: 1. The installers worked fast, professionally. 2. They carry good variety of materials, and the price is reasonable. 3. They cut the countertop L shape in one piece. What I hate about their service: 1. Their customer service was horrible. One time I called and I got really upset. The lady was really brazen and rude. The most frustrating thing was their time estimation. I was told the installation would happen in about three weeks from the day I made 75% deposit. Third week approached, and I didn't hear from them, so I called. I was told to contact them again 1 or 2 weeks later. I called again in about 1 and 1/2 weeks, and all I was told that they couldn't even tell the approximate date when the installation could happen. It actually took 6 weeks, twice more time they first estimated. If they couldn't meet the estimated date, they at least should have sent an email explaining that it would be delayed. 2. I see some small chips here and there at the end of the counter top facing the wall. I don't know if this is inevitable while cutting the board , but after spending thousands of dollars, I expect better quality. The counter top looks beautiful overall, so I probably let it pass. Besides, I don't want to deal with them again and possibly ruin my holiday spirits.
Description of Work: Removed old kitchen counter top. Installed new quartz counter top and put new sink.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0
$3,900
Vincent T.
08/2010
1.0
countertops
+ -1 more
If I recount the details of my entire experience with these buffoons, I'll have to go back on my meds. Just horrible, in every way. Do not...I say again...do not use these people to install your counter tops. Didn't care about the quality of the work, the satisfaction of the customer. Worst service experience of my life. Even worse than Charter Cable.
Description of Work: We purchased our Silestone counter tops from them. They did the measurements and the install.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$2,500
Response from THE COUNTERTOP STORE
this is a older order so im not sure on all the details...the first thing i found in the order is this was not done has a countertop store job it was though direct buy, we were just the fab and install which does not change that we will take any problems, which by my paperwork we did...when we do not have full control over the job from start to finish, communication problems can happen...the notes on the job folder say we had to leave job due to the number of sub contractors in the kit area, the customers builder was told we would have to come back after the other subs were done in kit...i am sure this is why the customer is not happy with us, but i would have done it the same way we can not work over other people on the job site....
Weaver M.
03/2010
5.0
countertops
+ -1 more
It turned out great and they did a beautiful job. I went over to their store and looked around to see what they had available there and I ended up buying a quartz. It was the high end granite they had and also picked a back slash which was a ceramic tile, like a mini brick size. The installers came out and did the measuring and quoted me and I took it. It took them about 5 or 6 weeks to get the material in and do the job. The job turned out to be perfect and I thought they were very professional and they even cleaned up after themselves.
Description of Work: I used Counter Top Store1.5 months ago and they replaced the counter tops in the kitchen.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$4,600
Joseph L.
08/2009
5.0
countertops
+ -1 more
We went into the store with an idea of the granite we wanted for countertops, but they had a great selection of granite choices. We didn't really go in with a lot of ideas for the backsplash. They made the process really easy--we picked the granite sample and there were lots of tile, marble, and glass samples so we could see how they would look together. We picked out a coordinating backsplash from ceramic tile and glass and chose the sink we wanted, and they helped us create a pattern for the backsplash. They sent someone to measure the kitchen after we placed our deposit. In a few weeks, the installers came out and installed the countertops and sink. Then the tile guys came and finished the backsplash. It took about 2 months from start to finish, but it has been a great experience overall.
Description of Work: Worked with the Countertop Store to have granite countertops, undermount sink and tile/glass backsplash installed in kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,200
SUSAN F.
05/2008
5.0
countertops
+ -1 more
Came as promised, called if they were going to be late, worked hard, were nice. When he did the estimate, he said they could easily replace the windowsill above the sink with the Silestone, too, and we have gotten compliments on that as well as the rest. There was one very small scratch in one spot in the Silestone. I called and the owner came out the next week and put filler in it and I can't find it anymore. We really like it a lot and are pleased. The tilers were great, too; I will put something under ProSource for them.
Description of Work: We went to store and picked a Silestone (quartz) countertop. They came to our house and measured & gave an estimate. We put down a deposit and they ordered the product. We then went to the nearby ProSource tile place they work with to select a tile backsplash and they coordinated with them. When product arrived, they removed all old Formica from countertops, backsplash and island and installed the Silestone with bullnose edge and the quartz sink we also ordered. The next day we had a plumber in to do the new faucet & garbage disposal. On the third day the CounterTop Store coordinated with ProSource to do the tile backsplash.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,344
BETTIE D.
07/2006
5.0
countertops
+ -1 more
The contractors came when they were scheduled to. They did a nice job of explaining how they was going to proceed. They removed the old countertops and hauled all of the excess away. The installation was great. I only had one problem. That was that one piece had a crack in it, but they replaced it for me without any problems.
Description of Work: They installed approximately 25 feet of silestile countertops in my kitchen. They put in three slabs.
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Service Categories
Countertops and Backsplashes
FAQ
THE COUNTERTOP STORE is currently rated 3.5 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
THE COUNTERTOP STORE accepts the following forms of payment: Check
No, THE COUNTERTOP STORE does not offer free project estimates.
Yes, THE COUNTERTOP STORE offers eco-friendly accreditations.
No, THE COUNTERTOP STORE does not offer a senior discount.
No, THE COUNTERTOP STORE does not offer emergency services.
No, THE COUNTERTOP STORE does not offer warranties.
THE COUNTERTOP STORE offers the following services: We are a full service store, we will help you design, and pick out all your countertop, backsplash and flooring...we fabricate and install all our quartz and natural stone tops.