Bud Anderson Heating & Cooling

It went Well

Did a great job.

Very well.

Very good!

Looks great!

Dwayne did great.

They came right out. It was hot during the summer. They were the only ones who could come right out. They did a good job but were expensive. I found out later that I could have done the job for half the price, but the fact of the matter is that they did get the issue fixed the same day that I called. The price was probably $150 higher than it would’ve cost somewhere else. Their service was excellent, though.

The repairedman who here on time & did work to our expectation. He was very polite & informative.

They were fine. They showed up on time. As far as I know, it wasn't repairing anything, so it's hard to give too much feedback. They came out on time and kept things clean and then left.

The work that they performed did not fix the problem, & had to be redone.

will never call again - ladies be very careful,

Our AC went out in the evening. Bud Anderson supposedly has a 24/7 emergency service. We called them around 9pm. They are the folks who originally installed the AC, so it made sense that they should fix it. The service tech called us back at 9:30pm. He said it was probably the capacitor and that it was a 10 minute fix. He said he'd have the secretary call us in the morning to set something up. I asked if we would definitely get it fixed the next day, he said yes, in the early afternoon. So much for a cool night (house temp. at 85 and rising). The next morning I talked to the secretary. She said that they could get to us in a week. A week!! For a 10 minute job! Because we do not have their service plan, they would not be able to come out for a week! I explained that the tech said he'd definitely be able to get to us that day, but she said she couldn't understand that. Naturally, I hung up and called another company. Who did come out right away. It was the capacitor and it did take 10 minutes to fix. We have had trouble with Bud Anderson in the past, but have always put up with it since they are the ones who installed our unit. Not anymore! I will never call them again! Making a customer wait a week, in 100+ degree temps, simply because they are not on their expensive service plan is inexcusable.

May of 2009 our A/C Fan motor went out. Call out Bud Anderson and they promptly replaced the motor for $750.00 + service call. We signed an maintenance agreement with them where they would come out and twice a year and do maintenance on the furnace and A/C units. In Jan 2010 (when the temp was in the single digits) the tech shows up and after half an hour tells us that it looks like our heat exchanger has a small crack in it. I asked to look at the part and upon inspection I said it looks more like a scratch from a tool. I also explained that I am a physicist and that if heat was leaking there should be a discoloration around the crack. I asked if he tested for leaking carbon monoxide, and he related that he does not do that and he would be condemning the system and turning off the heat. After he left, a salesman came to our house and proceeded with a high-pressure sales pitch, tying to get us to spend between $10,000-$15,000 on a new furnace and a/c. I called out the gas company (who will check for carbon monoxide for free) when they arrived they told me they could not check my system because the tech had cut the electrical wires to the furnace. He also related that when a company condemns a unit, they are only suppose to disconnect the gas line. I placed another call to Bud Anderson to come out and re-connect the electricity to the unit so the gas company could check for leaks. They responded extremely slowly and demanded that their tech be present during the test. Anyway the gas company did not detect any leaks in our around the unit. I ended up calling another heating and air company to come out and recheck the heat exchanger. He brought the fire dept out who checked for carbon monoxide leaking from the unit with a sniffer device. None was found. This new heating and air tech told me that he receives many calls like mine throughout the winter. He also said that if we wanted to replace our furnance and a/c to please let him bid on it. He upgraded our furnance and a/c to a larger unit than we had before (3 ton unit from Trane) this March for $3,500 for both units. A far cry from the $10,000-$15,000 that Bud Anderson wanted. PLEASE, PLEASE get a second opinion before you have these guys replace anything.

The two-man crew arrived on time and explained basically what they would be doing...remove the old air conditioning unit and install the new system and new digital thermostat. They were polite and informative and told us approximately how long it would take. When I looked at our driveway, there were boxes and parts everywhere. To my delight, when the job was completed, everything was picked up and the driveway was totallty cleaned up.The technicians explained how the new system worked; gave us all the necessary paperwork; explained and demonstrated how the new digital thermostat worked; and told us about the 10-year warranty. Best of all, they even showed us the parts in our old air conditioner that were defective. Then they asked us if we had any questions, but they were so thorough that we really didn't have any. What can I say...Bud Anderson Heating and Cooling...you are the best and I can't say enough praises about your company, your technicians and your service. My husband and I would definitely recommend Bud Anderson Heating and Cooling.

Called Saturday 7/25/11 when old unit wasn't cooling. Ask Receptionist to put me on the list [thinking it would be several days before we would get a service call] Bud Anderson dispatched a senior tech within 11/2 hours. Tech charged unit with freon to get us through week-end . Monday unit had completely crashed [old unit] and Bud Anderson presented us with a replacement package that was fair and much superior to our present system. The Bud Anderson team installed the equipment complete that day [7/25/11] Everyone on the team was excellent. Bud Anderson even offered to temporarily install window portable air conditioning until job was complete. The Bud Anderson team recalculated house space to insure proposed unit would be adequate. The Anderson installation team [4 techs] were excellent and very knowledgeable . The Anderson staff has made followup calls to double check that everything was running great. In 50 years of home ownership this is by far the best experience I have had.

Overall I wasnt surprised in how it was handled . I would not use them if it wasnt for the fact that we are SUPPOSE To have an agreement that was astablished threw the Better Buisness Bearue between us . I am Disabled & CAN NOT aford to let people run over me like they always seem to try to do ............................. In response in the companys coments , the warranty is for the unit as promised by there salsmen before the purchase of it set forth by the BBB . the duct work was warranty for 12 months .Because the work was not done the first time for the $800.00 that was charged. plus the huge electric bills for the year I tryed telling them it wasnt right . WE were heating & cooling the crawl space under our house instead of our living space, I have the agrement on there letter head , stating what I just wrote. But I will most likley have to involve the BBB or my lawyer or both in this matter again when I have problems again..

After checking my unit he said I needed all these repairs, that I don't think I needed. I felt like they were trying to rip me off, and just get more money from me.

Bud Anderson claimed our unit was broken and unsafe to operate. They offered to have a sales rep come to our house on a Sunday to offer replacement options. The rep showed up and offered to replace a downstairs and upstairs unit for just over $19,000... my home is 2500 SF. I called 2 other HVAC service providers and both looked at my unit and found no problems and deemed it safe to operate. As luck has it we know the person that the service tech for Bud Anderson visited just prior to coming to my home. The tech also claimed that persons unit was unsafe to operate claiming the exact same problem as was claimed for my unit. Unfortunatley our friend, a single mother, paid Bud Anderson over $2000 to fix / repair the unit without having a second opinion.

My wife and I bought a rental house a few months ago for my mother-in-law to live in. I was out of town on business on June 15 and the AC unit stopped working after we had a bad thunderstorm that evening. We have used Bud Anderson Heating and Cooling in the past for our own home, so it was the only name my wife could remember and she called them out for service (she forgot that they did a poor job at our house the year before and didn't stand behind their work). A technician came out the next day, and realized that all that had happened was that the ciruit breaker popped due to a power surge during the storm and had to reset the box. He spent 10 minutes testing fuses to make sure everything was ok, then looked over the system and realized it was 30 years old, so he called me and spent the next 5 minutes selling me on why I should replace the AC and Furnace unit. In total, he was out at the house for 20 minutes (5 of it on the phone with me). He charged my wife $89 for a service visit and $125 to reset the breaker and test the fuses. I was appalled when I got home and saw the receipt. When we bought the home two months before, we had another company (Air Control Group) come out and do a thorough inspection of the untis, and they added refrigerant to the AC system. They spent over an hour at the house and only charged us $81. I call Bud Anderson's General Manager Tim Paetz to complain, and he wouldn't take my call. Finally, after several attempts, they had me speak to the office manager. She defended the technicians work as being "very technical and thorough" and claimed that he was at the house for 50 minutes (my wife and mother-in-law both swear it was 20 minutes). I requested that they refund the $125 since all the guy did was a basic service call. She took my request to the owners for me, and they agreed to repay only half the $125, which I find ridiculous considering all he did was flip the breaker switch. Needless to say, we'll never use Bud Anderson again. It's my opinion that they do poor work and overcharge (based on a separate experience at my own home as well........which they also wouldn't stand behind), so consumer beware!

The technician that came out said that my condenser was shot and that I needed to replace the system at a cost of $ 8k+. I called another vendor to get a 2nd opinion and they found that the only issue was a clogged drain line that cost me about $ 69 for the service call to fix. I will never call Bud Anderson again for service and I would strongly urge others to do the same.

They were extremely high priced. I have nothing against them. They gave me three different prices on three units and it ranged from $6000 to $9000. It was for a three and a half ton system. They had silver, gold, platinum and different levels of service. It was confusing. I just wanted a new central air conditioning with a warranty on it. They were not my type. The guy that came out here reminded me of a used car salesman. He was aggressive. They quoted me at least two days and four men to install. We wouldn’t use them again.

They were extremely professional, punctual, cleaned up so there was no sign they had even been in my yard or home and stayed late hours to finish the project each day. They always made sure I knew exactly what they were doing each step of the way. They made sure I knew how to set the new units, even though it was almost 8 pm by the time they were done on the last day.I had used them 4 years ago when the upstairs air had died in the middle of the summer with company coming from out of town. They came promptly then and got me up and running quickly so I knew I could expect that type of service again. They come every 6 months punctually to clean and service the 4 units so I am ready for whatever weather we have. I recommend them to anyone wanting top service and professionals in their home!

They responded quickly and worked us into their schedule approximately when they said they would. The price charged us was about $30 less (we were told) than their usual fee for a service call without parts and labor. All of this seemed fair enough, however, I would not use this company again because of the pressure applied to sign up for a "gold service plan." For about $200 a year this gets you discounts, assurances of faster service, etc. But, seeing as how this was the first service call on this unit in 12 years, I couldn't see how this plan was a good deal, and really didn't want to hear about it.

Tech showed up quickly and was able to diagnose problem efficiently. Suggested a cost effective resolution rather than a more expensive alternative. Courteous and professional. I will be signing a long term maintenance contract with them.

We called to check the old system out because it was freezing up and not working. The old system was 16 years old and had several problems. They gave us options on how to fix the current system and new system options. We went for the LIFETIME guaranteed system. If anything ever goes wrong with the system it will be replaced at no charge. This also included 5 years of maintenance.