Bud Anderson Heating & Cooling

They're professional, and their price and quality of work are good.

They were professionals. They had a full cover pricing manual, so I knew what the price would be right upfront. Their price was fair. The quality of their work was excellent.

They order what I want for my unit and come out fast and that is what I like about them. They do fine and great job.

I feel they are really expensive. I got the feeling they were trying to sell me services I did not need. When my A/C went out they were high compared to the company I used.

They are really good and I will continue to use them.

He did a great job. It was going to be $750, but it cost me $650 with the vent and I signed up with a plan. He could have been a little cheaper. May be these coils are suppose to be real expensive, but price wise it was crappy.

they were very responsive to all my questions. they explained every move they made and why they made it. they took their time to explain they new thermastat that was confusing to operate. they clean up all the old equiptment and trash. they went the extra mile when servicing my home.

They were very prompt and they fixed my problem. The customer service was great. They have very knowledgeable workers.

He was punctual, kept his appointment time, completed the service, gave me a list of the services he did, told me my system was in good shape, and didn't have to do any service on it.

I have had nothing but excellent service with them. The guys came out and they were super professional and polite and courteous and they have been Johnnie on the spot when I didn't understand this computerized system because I went from an old system to a computerized system. Every time I get jammed up on it, I just hit the button and call the number and they respond as quick as can be. I have had nothing but good service. I had used them for years and I have had good luck with them. I will absolutely use them again in the future.

When they installed it they couldn't get the pilot light to come on. They said they would be back, but they never came back. They had to keep coming back four times to fix it...I thought it was defective and requested a new unit. They said no. My gas bill has also gone up since I bought the unit, which doesn't make sense because it's supposed to be energy efficient. I repeated my demand for a new furnace. My old furnace was 19 years old and it was costing me less than the new one. They have refused to resolve my problem.

They installed it in August and they could not get the heater and the pilot to come off. They said that they would come back and didn’t. They came back and showed a paper that said furnace was not heating because the gas tape was in the off position, turned gas tap on and the furnace is now operating properly. Then this is the third time, they had to order a piece as it would not stay lit. The piece came in, they put that in, and I said I want a new piece as I don’t want a one that was worked on 4 times and they said no. they would come right out, not that they could fix it. They said they were here at 9 and they were here.

The install was painless and clean. The real work was going through the bid process, reviewing the bids and doing the independent research in order to make sense of the bids. The equipment was not identical in specs so I had to go to independent sources like cr.com and some industry sites to understand what I was getting for the money. The warrantees likewise we're not compatible between bidders. What they all had in common is that what they covered and how long they covered it was highly influenced by ensuring regular maintence was performed on the units annually by certified technians. Pretty much if you don't have a maintence contract the warrantees have a very short life span and do not cover as much as the warranty's title states in years. Also none of the companies quoted in labor hours to better compare what I was getting. Both companies that i was considering submitted initial bids that was about 15% above what I found on industry sites based upon my best calculations with the information available. I want to point out both Paschel and Bud Anderson where very competitive in adjusting their bids down as I was working on negotiating better price from them. Ultimately, both companies prices came down to the point where they where at least 10% less than what I calculated the industry standard to be and they where significantly lower than their original bids. I firmly believe I had reached a point where the bids where fair and what I had in mind to pay. At this point I could have gone with Paschal or Bud Anderson and been happy. I ultimately choose Bud Anderson because I've had a maintenance relationship with Bud Anderson for many years and I knew what to expect from that relationship. They have taken care of our needs in a timely, professional manner and I didn't expect that to change.

They were prompt, on time and they said the duct work was leaking and all our heating was going into the attic on the 3rd story. They fixed the duct work, they were good and dependable.

They're very good all around...I would recommend them to others.

They were quick and very professional. All of the service technicians were very knowledgeable.

I had purchased a Living Social deal and it seemed to be more of a sales call than anything else. The technician was really nice. After he tuned up my older unit, he used that opportunity to try to sell me three $200 parts and preventative maintenance. I would probably not use them again.

They were quick and helped us solve some unique problems with placement of the equipment. They took the time to explain why they were doing what they were doing. The prices were fair and the installation went very smoothly. They were very responsive, even in the middle of summer.

They have been very professional and timely. I would recommend them. They responded in a timely manner. They were able to deal with problems, tell us our options, and tell us the cost up front. When they came they checked everything to make sure everything was okay and changed filters.

We bought the system new from them several years ago so we decided to take advantage of their $11 monthly maintenance plan. They are a little pricey but I will use them again in the future.

We have a service contract with them. We have used them for about 5 years. The only problem we had is that they could not solve the problem.

I originally purchased my heating and air from Bud Anderson..very expensive..so I called them to tune it up. they have always done so with professionalism.

Highly recommend that you get a second opinion before spending dollars per Bud Anderson. My Lenox systems are 3 years old and I spent over $23,000 to get the top of the line products with a 10 year warranty, the company that installed them went out of business, so much for a labor warranty. Bud Anderson purchased their telephone number, so they got my call for service. Every time they have touched my system, something goes wrong and not covered by Lenox's part warranty. I will never use them again.

I was told the normal hrly rate was $90/hr. At that rate and with the materials required for my job, my total should have been ~$1,300. The bill was more than $2,000, which was in-line with the quote (neither of which were itemized). By the time the job was finished I had to leave and my wife was not informed enough to dispute the bill.

They have always done a great job. When we call them when we have a problem, they can always come out and fix whatever issue I'm having. They work around the clock, 24 hours day.