Bud Anderson Heating & Cooling

My experience with Bud Anderson Heating & Cooling went very well. I had them out two years ago. I recently had another guy who was up in the attic and he told me Bud Anderson had made a mistake. I called them and they rectified it without any charge, even though it was done two years ago. I thought that was pretty unique.

They tried to sell me stuff I did not need and told me my system was broken and that it was going to be 8,000 dollars to fix it and I brought in another company I trust and they said no, there was nothing wrong with it at all. Be very careful about their sale tactics. They use aggressive misleading sales tactics.

They called first to confirm the appointment and then showed up on time. They were neat and clean and acted professionally. The entire system was checked and has worked perfectly since they were here.

He told us my mother in law she needed a new furnace and had her write them a check for $9000. and another contractor that went out there charged $60. to repair the furnace. It is still working. It didn't need to be replaced. WE felt that he was ripping her off.

They did a really good job. There was a bit of clean up that they didn't perform, but other than that we were satisfied with what they did. They were very professional because, the way our system is set up, it's all in our basement or outside and there wasn't any damaged caused or anything. I like the workmanship. The man who came was very good. He answered all our questions and had a very good checklist.

We first contacted them shortly after we moved here. We had a problem with the air not working and we had company coming. They responded quickly and resolved the problem. We have used them ever since. We have their yearly maintenance contract .

We moved into this house 3 years ago and I have never experienced any house with so much dust! We finally decided to have the vents cleaned and Bud Anderson did a GREAT JOB!!!! I can now go 2 weeks without dusting at all!!!

Always on time - we have a maintenance contract with Bud Anderson and they are always prompt and on time. If any repairs need to be made, they explain all options and choices. Very professional.

Bud Anderson Tech was at our house for a long time, He wanted to test everything inside out. He said my 15 year old Trane Unit was in bad condition and it looked to him to be a fire hazard and was dangerous to use. He said there was so many problems and we may need to replace part of the Unit and that someone at the Bud Anderson office that does more expensive estimates would need to do a full estimate and they would send it to me the next day. The written estimate never showed up. I immediately called Air Control. He arrived the next day. Air Control Tech did a comprehensive inspection and replaced a relay switch outside. He thoroughly tested the unit inside and outside and could not find an electrical problem or a potential fire hazard. It has been a few weeks and the Heating Unit has worked perfectly. THANK YOU AIR CONTROL HEATING.

I feel they did well. No pressure to sign up, showed me the options, I choose one and we went into the contract. I did not renew basically due to better pricing with other companies. They did do a good job though.

I had them do a heating checkup 6 months earlier. They had charged me $500 and replaced two 'capacitors' at $125 each. And tried to sell me 1) $2,000 air duct cleaning 2) $1,500+ filter upgrade. When they came back for the A/c checkup - the same technician came and said I needed to replace the 'capaciotors'. I pulled out the receipt and said he had changed them 6 months ago. He went out to his van for 10 minutes to check his records. (and probably call for help.) Then he came back and said he really didn't perform the checks, but his notes said the parts needed to be replaced from last visit. Then he told me I should start thinking about replacing all my working A/C units because they are old. I got another A/C company in to add some freon, and they worked great the rest of the summer. I would avoid these guys.

Everything went exceptionally well.

The service tech was extremely professional and polite and did a thorough job of measuring the area to be heat/cooled. I was very impressed with him but could not afford their estimate. He quoted almost double the price than what Paschal Heating and Cooling quoted so I had them install the unit. In all fairness, with Bud Anderson, you get a lifetime warranty but fork out the cost in the front end. If I planned on staying in this house longer than two more years, than I would have used Bud Anderson with the peace of mind knowing that they would have taken care of me as long as I was in this house.

My wife and I own a rental house in Rogers, AR, and the air conditioning quit cooling. The renters called Bud Anderson, and the technician came up with an unreasonably high estimate to fix it, which included replacing perfectly good parts. I wrote an Angie's List review, and Bud Anderson answered with a smoke screen basically denying they had ever been there. I called another company, and they cleaned the air conditioner for $80.00 and it works fine. They replaced no parts. My recommendation to you is to avoid Bud Anderson like the plague!!!

I felt they were high pressure and high priced.

AIPIt went just as they said it would, arrived on time, and finished up within the hour they said they would. They were some of the best workers we have ever had. Bud Anderson's Heat and Air lived up to the high praises that we received from other former customers of theirs. Good price, outstanding workmanship, great follow up. For heat and air work, I would NEVER use anyone other than Bud Anderson Heat and Air.

Sometimes sloppy work. Too much focus on expensive repairs some of which we later found out weren't complete necessities.

They were very pleasant, but were still more than three times what another company charged me to replace.

They failed to return my first call. When I emailed, they promptly got in touch with me. They sent a technician to my house who took a quick look at my very old central heating unit and said it was kaput! They then sent a sales rep to my house. He was very good, and very good at hard sales techniques. He almost talked me into an $18,000 new heating and a/c system. And the system he hawked wasn't even top of the line!!! He also insisted that my existing ductwork needed replacement. After he very reluctantly left without a signed contract, I called a friend who had recently replaced his HVAC system. His contractor came to my house promptly, found a small problem with my very old heating unit, and fixed it for under $100. He also gave me an estimate for a system similar to that recommended by Bud Anderson. $8,000. And no, my ductwork didn't need replacing, he said. And, for the record, my very old heating and air conditioning units are still working just great!

Technician called before he came and arrived on time. Technician was professional, courteous and knowledgable. All work was performed in less than 3 hours.

We were highly impressed with the system and it saved us a lot of money.

I was absolutely satisfied with their work. They were on time, upfront and honest.

Our AC went out, so I called the company who installed our unit. They were booked and couldn't come out for two days. I called Bud Anderson, and they said they could be right out. A technician arrive on time and began to look at the unit outside. After examining our outside unit and talking with his supervisor, he came to our door to tell us the news - our capacitor, compressor, and refrigerant needed to be replaced. Total price would be just under $3300. He told us we might should consider having the whole unit replaced. He said that they could send someone out to give us an estimate. Within two hours, he showed up. He looked at our entire system both outside and in the attic. He looked at all the venting and returns, measured each room in the house, and plugged everything into his computer. He then wrote down everything on a sheet of paper that explained the pricing. He gave us pricing to replace everything - the outside unity and the entire attic unit which included both AC and heat. The silver level started at about $12,000; the gold level went to about $18,000; and the platinum level went to $24,000. On a scratch sheet of paper, he showed me a bronze level that started at $9000. We were concerned about the price and sought the advice of other AC technicians. With their advice, we decided to just replace the capacitor, and our AC has run well since. I wrote an initial review expressing some concern. Bud Anderson quickly contacted me expressing their desire to address my concerns and show that their company seeks to give their customers the highest level of service with integrity and customer satisfaction. The service manager came to our house to give a second look at our unit and to do everything he could to make sure I was satisfied with their service. Our compressor was determined to be weak and will eventually need to be replaced; a little different take than the first technician that examined our unit. I greatly appreciate all of the extra effort. They definitely went the extra mile to make sure I was satisfied. Thank you, Bud Anderson.

They are scammers and I cannot say enough about them. The price was supposed to be just 35 $ but they ended up charging me 490 $. They told me that my heating and air condition system was out when it was working fine. They did not check anything as it was pretty hot in the attic. They ended up damaging my property by opening up the air conditioning box outside. He tried to cheat me telling me about various damages which were not even there as it was a brand new unit. He told me I had to have a brand new unit when there was nothing wrong in the first place. I just told him it was glad he told me about it since my system was still under warranty. By that time when I returned he told me he figured out that was not actually the problem and the reason he did that was because the company would have to pay for a brand new one. They try to take advantage of old women like me and women who do not know any difference. He spent the spent the first thirty minutes telling me why it was so important to have their contract every year. They were punctual and showed up when they said they would. I would not use them again in the future and I would warn others against using them.

Bud Anderson is very good. They helped us with choosing a good unit. They are very professional and they did a good job.