Sprinklerman Irrigation

I have used them in the past, and they were good. I called a week ago for a problem with a couple of valves and was told maybe they could get me in before the weekend, if not, Monday. Did not get a call back on when they could come out, so I called Monday. They will call back when they know when the next opening is...no call back. I repeated this twice more and now it is a week after my first call and still no call back. I agree with the other reviewer that it sounds like there are new owners and don't have their act together. So I went elsewhere.

Have been a customer of theirs since 1996. Installed my system and done multiple upgrades and repairs. Paid day of service full amount every time. My system developed a valve problem last October where one of the sections would not turn off and continued to spray about 6 inches. Called and asked for a response and was told that they would come. Several days later I turned the system off. Got a letter from them that I needed to pay a fee to turn my back flow valve off before winter. I paid the bill with a note that I needed the valve worked on before the system turned on in the spring. Very wet spring and have not needed sprinkler. Frankly, I had forgotten about the valve. Called them Friday 2 weeks ago (6/5) and asked that my back flow valve be put back in. (They normally replace it routinely in the spring and leave the system turned on so you know it is working). Was told Kevin would be by the next day to turn it on. Did not happen. Poured down rain all day Monday so didn't expect to see him. (Last major rain we have had). On Wednesday called back and said "we just had a rain and gave y'all sometime but let's get the system turned back on before I get desperate." Was told they would be out the next day. Next day call at 1 PM and get told that Kevin was at the doctor's office and would be there as soon as he got done there. At 4 PM call back and inquire and told that Kevin is in the office. I ask to speak to him and he tells me that "you are a valued customer and my business is important to him and I am a priority." Have not shown up yet. Have got the impression that this was a business started by a couple that ran well when run by them but has been passed down to a son who has no business sense or obligation. Cannot recommend. There are plenty of alternatives out there that are much more reliable.

Spinkerman installed my irrigation system and also did some repairs to it about 5-6 years ago. I found them a good company to work with, except I had a little trouble initially getting a response when I called (several times). When I broke a 1/2 pipe on a faucet I was trying to repair myself, I tried to get in touch again about this repair. I left a recorded message about an hour before closing on a Saturday and sent an email, as well. By Tuesday, when I had no response, I tried again by phone and reached them. I explained my problem and asked for a service call on the following Friday or the Friday after that. I was told that they might be able to fit me in on Friday, two weeks later. I asked for a call on that day so that we could set the time. I never heard back. It may have been that my job was too small to take or maybe they just forgot. However, the distinct message given by tone of voice and lack of interest in my problem was that they just couldn't be bothered. So, I won't bother them any more.