Russell & LeMay Plumbing & Heating

It didn't go well. The two plumbers sent out informed me I would need to enlist a leak detection service or just have the line replaced. There was absolutely no work performed by the employees. I received no estimate but I did receive a bill for $107.

Went great, very happy with work and price and professionalism of employees.

Very professional and prompt. Their work has been first-class. I highly recommend them for general plumbing needs. I have no complaints whatsoever.

It was years ago..... I had them out a number of times ..25 to 15 years ago both personal and commercial service and they did a great job for years when the original company founders were involved. Later about 15 years ago I had them come to my residence and left a key for the service man. The guy who came... I believe and my wife believes stole her cell phone...... drank our liquor..... and did not hook up the kitchen sink correctly. The initial order was to replace the sink faucet and sprayer. Then the slow leak on the sink leaked under our kitchen tile for days undetected... the 12 x 12 pieces buckled and broke off. When I had a R&L office person to look at the damage, he came back and later left me about 16 pieces of peel and place tile that didn't even match nor stuck. We ended up having to replace the floor with new linoleum and labor at our expense. Then, much to my dis-credit. I called them again when I moved. The house we were moving into needed yard sprinkler work and again....the kitchen sink sprayer needed replace. I just figured I'd be at home this time when they were there. The guy didn't know how to fix the sprinkler system.... and he broke the kitchen faucet hardware. He left to get the hardware for sink repairs. He was gone about 3 or 4 hours. He did get the hardware in the sink fixed but did not put a bead of caulk down.... so the sink tub retained water and leaked water for months till I had another repair company do it right. I never did get R&L to fix the yard sprinkler.... and that's what I first called them for. I got billed about 6 hours of labor. I believe the service man just went and had a long long lunch somewhere and it cost me around $600 to get a sink sprayer replaced... and the sink leaked. I will Never, Never use Russell and Lemay again. PS My wife had about $600 of calls made from her cell phone to someplace in Eldorado and Magnolia. At least Alltel was nice enough to credit these charges since the phone had been stolen... and evidently resold to a third party.

I was quoted a price of $1,584.00 to install a new hot water heater, a drain with a proper emergency relief valve. The technician told me that the emergency relief valve configuration I had did not comply with code. When they brought the new hot water heater, they installed it in about an hour and left. No drain installed. They configured the relief valve just as it had been -- not in compliance with code, according to them. When I received the bill for $1,584.00, I sent a letter noting the above and a check for $1,000.00. They wrote back saying they would accept the $1,000.00 with this P.S. "We'd like to finish the job as it was set up originally,.Otherwise, we can't be responsible to any damage the HWH might cause." There was no apology for trying to defraud me. I will not do business with them again.

Helpful, professional, courteous. They went above and beyond to help me knowing that the water company was responsible for the damage but would not assist me, all plumbing companies were booked due to Veterans holiday and hunting season, and my husband was out of town. I felt the price was very fair and all work was dine perfectly.

They were very professional. they installed a new HVAC unit in the attic and a new energy efficient heat pump condenser unit. They brought an ample crew of 4 technicians to maneuver the new hvac unit into the attic and had 90% of the new system installed in one day. Very well mannered and professional crew.

We found bubbling of the drywall in a stairway to the basement. We suspected that we had a water leak. The plumber started with cutting out the area in the drywall which was bubbling. He ended up following the leak up through the dining room to the upstairs bedroom hallway. The leak was located in the hot water line to the upstairs. We elected to replace both the hot and cold water lines since they were both over 60 years old. We have used this plumbing service before and they are always very responsive about scheduling. The plumber has been punctual and knowledgeable. We would use this company again for any future plumbing issues.

Originally, my needs seemed quite simple enough. I needed a small vessel sink removed and a larger vessel sink installed in the same place on my vanity. The plumber came out, but wasn't able to guarantee times/dates as to when the tile man would be able to coordinate with him in order to complete the job. I didn't want to go an undetermined amount of time without a functioning sink and decided to hold off after hearing the potential scheduling problem. This was my first time using the company and had no idea what to expect. The tile man was called and came out to do his part of the work. The tile man said he'd need the plumber to remove the sink before he could cut a hole in the tiled vanity top for the placement of the new faucet. The plumber then had to come back, remove the sink, and THEN call the tile man to SEE if he would be able to come BACK over to cut the hole in the vanity. The tile man came back and cut the hole in the vanity, but by the time we got all the cats herded. ...of course it was the end of the day. So, I scheduled the plumber to come BACK on another day to install the vessel sink. It seemed there was quite a rush to get to all the appointments on their schedule that particular day. ...Friday afternoon. Upon inspection of the job, I found that my sink had been secured to the top of the vanity by approximately 1/2 - 3/4 inch of caulk along the front edge of the sink. There were probably 10 plastic shims used to try to get the sink to some point of stability along the sides and around the back of the sink. I was able to get a good look after snapping some pictures of the handy-work. ...I asked myself about how long I thought the installation may last. The very expensive sink. ..installed in this fashion. I was not happy. I informed the plumber that the installation would definitely not work for me and he then had another idea to stabilize the sink. One that seemed as bad as the first idea. However, he did admit that he hadn't seen a sink like this one before and wasn't sure about the installation. It seems. ...maybe that would have been something I would've been interested to know. ...before deciding to incur the bill of figuring it out on the job. Exhausted yet? Me too. My suggestion to cut a hole large enough to house the sink down into the vanity top an inch or two seemed to be a foreign concept. All I wanted was the sink to be stable. The tile man was called yet AGAIN and came out to cut the hole for the sink to sit in. When the plumber was able to make it back over, a small line of caulk was placed around the hole where the sink would sit in the larger hole and the sink was placed. ....crooked... but placed nonetheless. Is this the end you ask.??? Oh no, not yet. The waterfall faucet has now been situated too close to the sink. ...so, the stream of water from the faucet hits the pop-up drain stopper (which is shaped like the back side of a spoon). .....get the picture? Yes, water splashes everywhere!!! I give up at this point. I absolutely have lost faith in this company. And to make it worse, I haven't even received a bill for all the trips made back and forth by the plumber and the tile man. ...AND the work done on this seemingly simple task. I thought I could buy a nice sink and have it installed without any big problems. ....but. ...as you have read, things didn't exactly turn out that way. I can't even express how disappointed I am with the quality of work. If there were to be any doubt about the accuracy of my details given here. .... I possess multiple pictures of the work. ..and I'm sure I'll possess quite a large billing statement very soon as well. I must say, the Tile Man used by Russell and LeMay Plumbing and Heating was quite professional. He placed protective covers on the floor and cleaned up as he worked (and after). The plumbers did not. The tile man made sure I was happy with the job before leaving and seemed genuinely concerned that I was pleased with his work. FYI: If you're having electrical work done, you can also use Harvill-Byrd Electric Co. ..that apparently are subcontracted through Russell and LeMay Plumbing company. I just received a bill for $1,758.00 from Harvill-Byrd. I requested 2 electricians come out to speed the work along ....and yes, I realized their hourly fee would be over $100.00 per hour for the two men. 4 ceiling fans, 2 vanity light fixtures, and 2 bathroom exhaust fans were replaced. I had already purchased all of the items prior to the appointment. And yes, sounds like a lot of work, right? But should it take 2 men. ...2 hours to complete each task. That averages out to be $225.00 per task. The total bill is $300.00 more than I had calculated by the hours the electricians were working. I'll be calling the company on Monday. I suppose this was just not my month to have work done.

At one point in the past, we had had a problem and they were very quick to come out and fix it. Also, they fixed it in such a way that they saved us some money in the process. The price was fair but I don't think it was a bargain either. They were good.

Overall, the employees were very friendly, informative and professional.

...It went well. They have been doing this for us for several years.

He both found the leak and fixed it right away. I was very pleased with the service.

came on time, did the install, cleaned up and left. Couldn't ask for more.

Don Clark from Russell and LeMay came to our house to determine if there was a gas leak from our dryer or from our gas line. He was quick and effecient and laid out our options. He turned off our gas to the dryer and advised us to wait to see if the problem reoccurred. It hasn't, indicating that the problem is with our dryer and not the gas line. Mr. Clark has been notified. Because this issue required waiting we have not yet been billed. I will update this report once I receive an invoice.

I had a leak under my foundation and started getting bids to repair the pipe or bypass the leak and reroute the plumbing. I spoke with Mr. Lamay and was very impressed with his willingness to help. He even asked who the other plumbers were that were giving bids. He told me that all of the other 4 plumbers were well established and even if we didn't go with him I could call if I had any questions. Because of his attitude on the phone it was his job to lose. I was impressed with his willingness to help. We scheduled his time to come around the same time as another plumber (2oclock) because we needed the job done quickly and they were just giving bids so what did it matter?! Well we found out it did. My wife waited an hour past this company's time to be at our house before she called to see if something came up. She was told by a person at their office that she wasn't on the schedule but they would call her back in a min to set something up. Two hours later someone called and told her they saw another plumber in the drive at 2 o'clock and decides to pass on the job. So we WERE on the schedule and waited around for 3 hours before there was an honest answer given. I don't trust this company. I explained that this estimate was a job interview and if they acted like this during the interview I could trust them to do the job responsibly once they were hired. I wouldn't hire them ever!

It want great from the first phone call to the end...

Plumbers arrive at agreed time, professional, especially plumber Homer did not mind answering questions in detail and addressing our concerns. Had hot water restored in prescribe time and finished on day were told they would finish. The initial sales person did not provide a detail enough invoice but we were able to contact him by phone; that maybe something that needs to be addressed and perhaps a better system of collecting invoice rather than customer paying the worker the sales person should come by to make sure everything is satisfactory and collect on the invoice. Overall very satisfied with job; would definitely call again.

We were very happy overall. We appreciated the quick response. We felt the cost was fair, especially considering the late hour. We were very impressed with the quality of service and happy with the results. We would definitely call Russell and Lemay again for plumbing needs.

I liked everything about them. They did work for the company I worked for so I knew they did quality work. I am going to use them again.

Everything went well without any problems.

They are overpriced. They were professional. They were trying to get me buy a new water heater, rather than do the job that they were hired for. We don't even own the house. They were not very prompt initially to get their job done.

They have done tons of stuff for us over the years. They have a good reputation. They are always prompt and professional. They always seem to know what they're doing.

The installation went as planned and without a hitch. The complete installation took less than 8 hours. The service technicians were polite, knowledgable and did a great job.

Brad discoverd what the leak was. The house had been vacant for a month. The leak developed, soaked the insulation, and the ceiling had caved in. Brad was one of the best plumber I have ever encountered. I think his pricing was fair. They told us that because it was after hours they would charge time and a half, they were very responsive.