Ray Lusk Plumbing Company

It was the best customer service I have found in years𠤩

The technicians were nice, however I was unsatisfied with the customer service from the management team as well as the communication between the techs and office. I feel I had to go through some charges that could have been avoided after many repeated visits to the property, which was unfortunate.

Technician reassembled kitchen plumbing after countertop replacement. Expert job, excellent advice including sealant for new undermount sink.

If there was a rating of less than one star, that is what I would assign to this review. Two weeks ago, two agents of this company, names Landon and Travis, came to my house to give an estimate of the cost to replace and install a gas water heater. Twice, I made it clear as to the specifications of the unit I wanted, and, they assured me they could provide it. They gave me a written estimate (copy provided upon request) of $1,590.54. After waiting two weeks, they arrived and tried to install a unit contrary to the specifications I required. I called the service manager (he would only give his first name as James) and they then came back with an estimate of $3,000 for a lesser quality brand than the one they brought with them. When I questioned their business practice, I was told to have a good day; just like the lady who published the other review on this business. When they were out before I called their hand on the bait and switch tactic they tried to pull, they told me that Laura Lusk was in charge of their kitchen remodeling work and said, you would not believe the price she charges, with a hearty laugh. I had also asked if they (Landon Travis) would be the ones returning to do the installation, Landon said, Oh, yeah, I guarantee you the Lusk family are all upstairs raking in the dough while we do the work. This family may have built a good business but something has gone terribly wrong with their customer service, integrity, ethics, and quality all around.

They had a new employee running the machine to dig up the yard. Terrible mess. They agreed to come back and fix the yard. I called them and they told me my father had told them before they left they did not need to come back. They knew my dad had dementia and I had specifically told them they had to deal with me. They said they would come back and fix it. After months of emailing and getting machine is in the shop machine is out of town on a job etc. I gave up. I had already paid them so there was nothing I could do. I would never do business again with this company because they obviously do not honor their word.

They came out did a small job for me completed in under 20 minutes and it was an excellent job. Very happy with it. I will use them again.

He did a great job and I will use him again when it is time to replace our sewer line.

The quote after seeing the existing cabinet for the replacement was $500, possibly $300 more if brick needed to be cut. The sink & counter were more narrow than the new s/s cabinet. The plumber put a 1" x 4" piece of wood & tiled and grouted the 6-7 inch difference for about 36 inches wide. Was pretty shocked at the final bill which was about $1350. Just know I can't afford them for a second job. The fellow was a talker and it pretty much all works a planned.

the tech was very professional.

Prompt efficient service.

He was knowledgeable and did a good job

Tommy was the technician that serviced my plumbing needs and he was outstanding. Very quick and helpful. I ll use Lusk plumbing for all my plumbing needs moving forward.

very professional trained other employee very well did job quickly but correctly cleaned

They call to let me know they were on the way. Very professional and knowledgeable of their profession. They removed and replaced my garbage disposal, as well as a faulty sprayer in less than an hour. Definitely dependable.

Very satisfied with Ray Lusk plumbing!

Workers arrived on time. However, project information provided to scheduler was either not relayed to the workers, or they were not fully informed. After explaining what the project was, the workers had to leave to get the supplies they would need to complete the project. Workers damaged sheetrock on adjoining wall and tried to fix with silicone, did not report damage done to office. Did not clean up after themselves. Price of project was $150 over what was estimated by workers. Also, workers found another drainage problem in which I had to get another estimate and schedule another job. Two different workers came and did the drain job, they arrived on time. Inspected the project and again had to leave to get supplies for project. Work was completed and these two cleaned up after themselves. They contacted the office and took pictures of damage to adjoining wall done by previous workers. A sheetrock repairman was sent out to repair the wall and did a good job.

no complaints

DJ and his assistants were courteous and professional! By far the best experience I've ever had with plumbers. I will continue to use Ray Lusk Plumbing for all of my plumbing needs.

work done quickly and minimal clean-up. Landon is a quality person; he explained what needed to be done, got the necessary equipment , and worked quickly.....koodoos to him.

JD was there when he said he would be, both for the initial estimate and for the actual work day. The estimate fell in the perimeters of the Home Adviser work estimate. JD was polite and professional and was kind enough to work around my dogs. The finished job, instillation of a sump pump was better than I ever expected. I would highly recommend this company and especially JD - Thank you!

Just completed job today. Everything works fine now.

The work was excellent, the only problem that I had was that I was promised a $25 senior discount, and he only gave me $15 discount.

They were on time and finished the work in record time. Very kind and polite.

arrived as schedule; provided great service and reviewed his work with me. very professional. i really think these guys are the best!