Mr. Appliance of Greater Little Rock

We'd been having gas odor issues with our Thermador oven. A previous service call from another local outfit didn't fix the problem. We found Mr. Appliance on the manufacturer website as an authorized service provider. Cody came out and diagnosed the problem right away, ordered the correct parts and the oven now works like new. Friendly, knowledgeable and competent service from this company. Highly recommended.

Mr. Appliance has extremely poor customer service. We have a LG refrigerator that LG has done a diagnostic on. LG said the compressor was dead but they would replace it free, but we had to use a LG certified company and pay for the labor cost. LG gave us Mr. Appliance’s number as one of the two LG certified repair businesses who LG would send the part to. When speaking with Mr. Appliance, we asked for a rough range of what labor usually cost to replace a compressor on a LG refrigerator when there was no other problem. Mr. Appliance refused to give us even a potential range of what the average labor cost to replace a compressor on a LG refrigerator might be, assuming no other issues. Mr. Appliance’s scheduler became irate and demeaning, insisting that Mr. Appliance had to repeat the diagnostic (for another $150 out of our pocket) BEFORE they would give us an estimation of what their average labor cost would be to replace a LG compressor. Mr. Appliance’s scheduler’s attitude continued to deteriorate and she was quite demeaning, to the point of stark unprofessionalism. Needless to say, we declined further interaction with Mr. Appliance and called the other certified repair business LG had given us who were very friendly and professional over the phone. They were happy to give us an estimate of the probable labor cost so we immediately chose them to do the job.

Our ice maker stopped working. Cody diagnosed our problem, ordered needed parts, and came back and made repairs. We are thrilled with him and his professionalism. This is the second appliance we have had repaired by Mr. Appliance. We have been pleased each time.

One company you should never use….mr appliance fo greater Little Rock! My washer wasn’t working I had them come out they told me the suspension was broken and it would cost me $500 to fix. I had ge come out and it was the hot and cold water were hooked up wrong and the hot water hose needed to be replaced. I call asking for a refund and provide them with the invoice from ge and they still refuse to give a refund.

GREAT!

The repair person was personable, knowledgeable, and willing to go the extra step. He helped me solve the immediate problem but we chose to not do the complete repair. CAUTION: This company charges a fee for diagnosis, and another fee for the labor. So if they show up you are likely to have a minimum charge of $180. In my experience MOST companies will put the diagnostic fee towards the labor charge if you go ahead and do the repair. Mr. Appliance does not do that. CAUTION #2: The office notified me about the appointment time by email at the very end of the business day. I called twice to tell them that I would not be there at the designated time, both times I was assured that they would contact the repair guy, but he was never contacted. So ultimately I don't have 100% trust in this company

Tech showed up a few minutes early. Diagnosed the problem, a burned out coil, showed me the part, gave a quote, and replaced the part in less than an hour.

I messaged Mr. Appliance to try and schedule repair to my ice maker. Unfortunately they do not service my area. They were super nice and called me within minutes to let me know they didn't service my area and gave me advise to call the manufacturer because I have had problems finding a repairman in my area. Great Customer Service!!

the work went fine

Happy ending

They were fantastic. They were very professional, on time and a really great price. It's quality work.

Great!!!!!!!!!

Problem identified and was advised that repair cost made purchase of new washer the better option.

Showed up as promised, very kind and informative, corrected the repairs done by another contractor (which was also an Angie's list suggested provider).

The part and cost of labor together was too high to put in to an old washing machine..........about $300. I paid for service call and that was it.

It went great. He arrived at the time we set up and repaired the machine at what I considered to be a fair price.

Provided estimates of work on first visit. Came back when parts were received for both appliances a week later. Replaced parts in a timely manner. All is still working well.

He identifyed the problem and gave an estimate on the spot. Said it would be a week to return to fix it, which I thought was to far away to be without the refrigerator.

The technician was very helpful and had even worked for a pest control service previously.

John was Very Courteous and professional. He reassured us and repaired the piece, comparing and applying the best discount available between us. He had to return after ordering a part to complete the task. Always particularly personal and professional. He was able to come earlier than the Maytag technician was able to come and the company info we received on line guaranteed his work for a year.

He did a great job. It was a quick diagnosis. After he found out what part he needed he went to pick it up and came right back. He was very nice and professional. Would definitely recommend.

They correctly diagnosed the problem and it was corrected

unknown

It was good. He did a good job. I would use them without a doubt.

The repair Tech called prior to arrival. Showed up on time. Quickly determined the problem and quoted the repair options and cost. He got the required part. Came back and completed the repair in the space of about two hours. He also replaced the hoses and balanced the machine. The washing machine now works fine. Excellent repair tech. Good job.