Rather than install a new system, Interface "upgraded" the existing wall-mounted key pad, and installed a wireless transmitter. It worked occasionally after installing it, but they keypad continued to die. We had them out to fix it once, and it died again; they didn't return calls promptly to schedule a second service. We told them we wanted to cancel the service and get a refund of (a) the monitoring charge for about a month when we had no service, since the system never worked, and (b) the $250 or so that we paid for the upgrade. They eventually refunded the monitoring charge, but we still haven't seen the installation fee returned. They were very difficult to deal with during this period.
Description of Work: We had a relationship with Interface Security beginning in 2003, because we bought a house with an installed security system, connected to the land line so that there was remote monitoring service also. The remote monitoring service had been fine. We asked Interface Security to upgrade our system because (a) it was old and the wall-mounted keypad died intermittently; and (b) we wanted to give up our land line, and still have remote monitoring service.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$250
Charlotte W.
01/2012
3.0
home security systems
+ -1 more
We have been with them for years and years. We are satisfied with them.
Description of Work: I had them service our home alarm systems.
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Service Categories
Home Security Systems
FAQ
INTERFACE SECURITY SYSTEMS is currently rated 3 overall out of 5.
No, INTERFACE SECURITY SYSTEMS does not offer free project estimates.
No, INTERFACE SECURITY SYSTEMS does not offer eco-friendly accreditations.
No, INTERFACE SECURITY SYSTEMS does not offer a senior discount.
No, INTERFACE SECURITY SYSTEMS does not offer emergency services.
No, INTERFACE SECURITY SYSTEMS does not offer warranties.