No good at all work was very bad they left a stump in my yard and they and they charged me $19,885 over charged for the work that was performed would not recommend them to anyone and they need to come back to finish my yard for all the money I paid them. They put a tarp on my roof that was too small for the hold in my roof .I would never recommend this company to anyone so please search before you decided to use this company. Thank you Signed Mr. Unsatisfied..!!!!
Description of Work: Tree removed from my yard!!!
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$19,858
Response from GIRAFFE TREE SERVICE
Mr. Gaitlin’[Member Information Removed] review is a malicious harassment to try and slander the name of our highly reputable company with false misleading allegations Mr Gaitlin is a dishonest dubious character. He tried to deceive and manipulate this situation for self financial gain What Mr Gaitlin failed to mention: He contracted us after a storm to remove a massive oak tree that crashed through his roof and destroyed his home. The damage to his home from the tree was severe and extensive, his home was devastated The sheer size of the enormous tree required a very large crane to remove and days to complete. Which we did Mr Gaitlin even gave us rave reviews during an interview with a local news reporter who filmed and broadcast us removing it off his house because it was such a large tree and the extent of the damage to his home caught their TV crews attention The costs of services rendered responding to his emergency was accordingly, fairly and appropriately priced for the work done Furthermore, his insurance company throughly reviewed the claim and invoice, and notably, they found the cost acceptable and approved payment in full. However, despite his insurance approval for the claim, Mr. Gaitlin refused to pay anything at all, and became difficult to contact, even rudely hanging up on our staff and insurance people numerous times when attempting to contact him We were left with no other alternative but to hire an attorney, and since then, we received payment a few days ago And so now he'[Member Information Removed] posted this review to harass and misinform people Mr Gaitlin is someone who tried to keep all the money owed a contractor, making false allegations, fraudulent claims and avoiding paying a dime for professional services he received Thankfully his ruse failed and payment was finally rendered
David C.
07/2017
5.0
tree service
+ -1 more
Giraffe Tree Service showed up at 8:00 am and promptly went to work. One of the things that they do is very important, which is to have a job briefing and then to use various safety equipment. All have hard hats, gloves and use ropes to raise and lower themselves in the trees. SAFETY is their number one priority. It took them about 3 hours to do all of the work, including raking the entire yard and using a giant chipper/shredder, which enables them to haul away all debris. Even my yard looked better than before they came. Their workmanship is superb!
Description of Work: We have three oak trees and all were in need of thinning and trimming.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
ROLF W.
01/2016
1.0
tree service
+ -1 more
unknown
Description of Work: I left a message that I need service to remove a tree. Giraffe never called me back.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Stan F.
07/2015
5.0
tree service
+ -1 more
unknown
Description of Work: Tree shaping and thinning of a huge white oak tree.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Lisa O.
12/2012
5.0
tree service
+ -1 more
unknown
Description of Work: I had several large trees trimmed or removed. They did a good job and I would use them again. I wish I had asked about stump removal, because after the fact I was told the stumps could not be removed due the slope of the lot.
Rating Category
Rating out of 5
Yes, I recommend this pro
Sharon B.
05/2012
5.0
tree service
+ -1 more
I would rate them A+++. They didn't even leave a leaf behind after they took the tree. There were no damages anywhere. They do an estimate before you contract with them. I had 2 trees taken out by them. They gave me advice on a previous job and that's why I used them this time. I had a house which had a view I didn't know about. He advised me to cut one tree and that I would have an outstanding view. I sold that house so fast and that too at asking price all because I took out that one tree. He was well worth every penny I paid him.
Description of Work: I had a tree struck by lightning and Giraffe Tree Service took it out without leaving anything.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cindy G.
08/2011
4.0
tree service
+ -1 more
One tree was right next to the house. They used a crane for that one. The other was too far for the crane to reach so they took it down old school. Hard workers, very polite, cleaned up well. I would recommend, especially for difficult tree removal.
Description of Work: removed two really large dead trees, one silver maple, one tulip poplar. Also trimmed a large white pine. Ground the stump for the tulip poplar.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Mike G.
06/2011
1.0
tree service
+ -1 more
Is this price gouging or at least taking unfair advantage of a customer's already bad situation? We were charged a higher fee because the work was deemed an "emergency." The work was done during regular business hours at our home in the city of Little Rock where the business is located. The fallen tree and debris was not removed although it apparently would have been if the work had been done under other circumstances or not been classified as an "emergency." ???
Description of Work: I tried to remove a tree myself but my chainsaw failed. Since heavy winds were expected and there was a possibility that the tree could fall on the roof of the house, we called Giraffe to complete the job. It took Mr Goodson and one other man to complete all work (including verbal estimates for future work) a total of two hours. It took the men some time to decide which way to fall the tree and to throw a small weight tied to a rope up to a specific branch in the tree. The rope was then used to secure and pull the tree in the direction they wanted it to fall. Then they used a chainsaw to cut the tree down in one big piece." Upon completion of falling the tree, Mr. Goodson walked our property and gave verbal estimates ranging from $300 to $450 to take down other trees at a future date. During this conversation he explained he had to give estimates that included removing debris due to city/county ordinances. But since he was coding today's work as an "emergency", the price for falling the tree would be $600, and the tree would not be removed unless we hired him for additional work in the future. Although he was given a check upon completion of the work, it took four phone calls and two months to get a written receipt.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$600
JM U.
05/2011
5.0
tree service
+ -1 more
They were very professional. They are not cheap. They cleaned up very well. I would use them again. They were reliable, and they showed up when they said they would. They got the work done and cleaned up, which is all I ask.
Description of Work: They removed a few trees and took some dead limbs out.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Robin H.
04/2011
5.0
tree service
+ -1 more
They showed up a little early, were great to deal with, were very efficient and cleaned up the yard nicely. The only issue was the first two times I left a voice mail for an estimate I did not receive a call back. After my husband called, they were very quick to respond and did a wonderful job. I would hire them again if needed.
Description of Work: Ground 5 stumps, cut down 3 medium size trees and trimmed 6-8 trees.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$1,850
David C.
02/2011
5.0
tree service
+ -1 more
This is an update on what I had written before, which you can read in the paragraph below. In January I decided to try to contact Giraffe Tree Service one more time. This time I reached the owner's wife who acts as his secretary. She has taken the place of the previous secretary who no longer works for the company. The owner is Dean Goodson and his wife is Sharon. With Sharon doing the work for Giraffe, things went very smoothly. I was pleased with her keeping me informed due to some weather related delays in doing the work. As to the work Giraffe performed, it was very professional and friendly. A couple of things that were very important to me were (a) the company has its own workers and does not contract out the work; and (b) Giraffe covers its employees with workers compensation insurance. Below is my previous entry, which is no longer a problem: I left a message with Giraffe Tree Service in the middle of October to get an estimate on trimming three large pin-oak trees as well as installing lightening rods. However, all contacts are made via voicemail, as Giraffe never answers their phone regardless of the time of day. After about 4 or 5 messages they finally returned my call and told me they would send someone out to give an estimate. After a few weeks went by, I called again and left a message asking about the estimate and when it would take place. No return calls were made. From the end of November until mid-December I left about 5 more messages. Again, no return calls. In my estimation, if they are so poor at returning calls, then they are not the type of company that I want working for me.
Description of Work: There were what I would call two things done to three oak trees. Giraffe called the clean up and hauling of debris an additional service, but I expected this with the other two services. The services were (1) Crown Clean & Crown Raise; and (2) installation of lightening protection. The crown clean is thinning of excess limbs and removal of dead limbs. Crown raising is removal of lower limbs to let more light through and so that we can walk under the tree without branches hitting us. Installation of lightening protection is putting a thick wire from the top of the tree to the bottom, running it about 10 to 12 feet out from the tree and attaching it to a ground that is driven into the soil.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
ROLF W.
11/2010
1.0
tree service
+ -1 more
Lousy! Giraffe Tree Service removed several trees for us about 8 years ago. That was a pleasant and good experience. So when I had to have some tree branches to be trimmed about a month ago I called them back. After all I thought I was a repeat customer. I called 2 or 3 times to give me a call to make an appointment, but the company never returned any of my calls. What a sad experience! This is why I would not recommend this company in spite of my initial good experience 8 years ago. I guess I do not count as a repeat customer for this company. I really can't believe that no one even bothered to call me. I strongly do NOT recommend this company!
Description of Work: No service was performed. The company never returned my phone calls and requests to make an appointment.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
KENNETH B.
08/2009
1.0
tree service
+ -1 more
Was not able to give and overall experience of N/A since I wasn't able to contact the customer.
Description of Work: Wasn't able to reach Giraffe Tree Service 3:30 pm on Aug 12, 2009 at 501-664-8733. Recording indicated that telephone number was not a working number. When I called directory assistance for current listings in Little Rock, or Jacksonville I was given the same Little Rock telephone number.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from GIRAFFE TREE SERVICE
We have been diligently trying to work with AT&T regarding telephone service problems that individuals have made us aware of. This appears to be an intermittent problem because we do receive some calls, but not all calls. Until someone tells us we don't know we are having the problem and we don't know to contact AT&T. We definitely don't want phone problems because we will be missing business for our company. We are very sorry for any inconvenience that this may have caused you and hope that you will try to call us again in the future.
william M.
11/2008
5.0
tree service
+ -1 more
This was a very large pine tree 90 ft. leaning more each year (I had watched it for 20 years and hesitated to remove it until it started to lean more with each storm. It was a great tree). The estimate of 6 hours to remove the tree was on time! Crew was professional, no damage to surrounding structures or even azaleas around the tree. Stacy the expert climber, looked for nests of animals, birds prior to removal. We had this tree removed in early fall, rather than spring when there is less danger of destroying nesting birds. Giraffe sent proof of insurance to my address prior to work being done.
Description of Work: Dean Goodson gave the estimate for the tree removal. Entire tree removed, loaded, cleanup of yard done. No stump removal-this is separate from our estimate.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,800
Julia T.
10/2008
5.0
tree service
+ -1 more
They first provided an estimate and then came back on the agreed upon day. They did a professional job and we were happy with their work.
Description of Work: They trimmed and cut down a number of trees.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
diane H.
10/2008
5.0
tree service
+ -1 more
I wanted to make sure my trees were healthy and growing properly, and since I have a LOT of very tall trees, I also wanted to reduce the risk of any storm damage to my home. The owner of the company came out and provided a very specific and detailed estimate, and he helped me look at options as far as which parts of the job were more pressing. I can't say enough about how knowledgeable he was, and I really appreciated the time he spent answering my questions. Scheduling the work was a snap, and they came out on time and finished the same day. Impressive equipment, great cleanup, no problems at all.
Description of Work: Removal of two trees, extensive branch trimming on a very steep yard with many tall trees.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,600
SUSAN M.
10/2008
5.0
tree service
+ -1 more
I had some med-large limbs hanging over my home. One would actually bang on the roof of my home if the wind blew just right. He came by to look at what needed done and they were out to do the job within a couple of days. The guys did a wonderful job of cleaning up after doing the work.
Description of Work: Limbs removed from a tree.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
CRAIG K.
06/2008
4.0
tree service
+ -1 more
Overall there service was good. We had a little trouble keeping on schedule due to the numerous trees down after the storm. They ended up being late for the estimate due to a emergency call and they removed the tree a day later then scheduled. The only complaint I have is they offered to grind up the stump up, but did not actually do it. I would be willing to use this company again in "normal" circumstances, but not for an emergency.
Description of Work: They removed a large tree that was leaning against my house. My home is on a very hilly location and the tree was very large so it was not your average tree removal request.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$1,200
Karen L.
06/2007
5.0
tree service
+ -1 more
I had them come out to do an estimate. They were available the next day to do the job. There was a 40% chance of rain that day and it looked as if it would rain at any time. They called at lunch and said if the rain held off they would get to me in the afternoon. Thankfully, it did not rain and the crew was able to get the job finished. While they were out they cut on two neighbors trees/limbs. The crew was very conscientious about the clean up. The owner came out as they were finishing. He was professional and courteous.
Description of Work: Two dead oak trees were removed from the backyard and dead limbs were removed from two hickory trees in the front yard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
SUSAN M.
10/2006
5.0
tree service
+ -1 more
These guys did a great job of taking care of the work I wanted done. They are prompt and kind. They took great care not to damage my landscaping. They did the work in a few hours. I feel that they did an excellent job, and my yard looks so much better. These guys showed up when they said they would. No hidden charges.
Description of Work: We had some limbs hanging over the roof of our home. They trimmed the limbs back. They also topped out another tree that was damaged from a storm several years back. And, cut back some branches from a small tree.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
09/2006
5.0
tree service
+ -1 more
I found that Giraffe Tree Service had quite the equipment. They used a bucket lift and were able to get in some amazing places. It only took one day to do the work, if that. My neighbor saw their work and hired them as well. They were responsive to phone calls and did not waste any time.
Description of Work: They removed an Oak tree and a Hickory tree from my yard, and they trimmed some other trees for me. They also removed the stumps.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
MARJORIE W.
09/2006
5.0
tree service
+ -1 more
When they came out for their service call, we told them what we wanted, and they told us how much they would charge, and we agreed. They got right to work, and all four of the guys were very polite. They cleaned up all of the mess from the trees and hauled everything away.
Description of Work: They removed 10 big trees from my two acre lawn.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
09/2006
5.0
tree service
+ -1 more
This four man crew did an awesome job, and it was something to see them way up in mid air taking the trees down in small sections. They used safety gear and precaution. They got it all done in one day, which we were impressed with.
Description of Work: They cut down 3 pine trees and pruned 3 other pines and one big Oak tree.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Nancy W.
07/2006
5.0
tree service
+ -1 more
This is the best out there. I spoke to the owner on the phone for about an hour. He gave me references to call. He understood how I felt about cutting my trees down in order to accommodate a new addition on the home. He was not quite the lowest estimate, but he actually looked at the yard. Other companies just drove by the house never looking at the backyard. He has a crew chief but he checks the progress of the jobs. His guys wore uniforms, and there was no cursing. When they left you could eat off the street it was so clean, there wasn't even a stray leaf in the yard. My neighbors took notice of the good job and before you know it they trimmed and did work for five other neighbors that day as well! I wish these guys did other work besides trees. I would hire them for everything.
Description of Work: We had three peach trees taken down and three more trimmed back.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
07/2006
5.0
tree service
+ -1 more
These guys did a perfect job. They are very nice people. The work made a big difference in the appearance of my yard. They took down a dead tree, chopped it up and it was gone. I had a new 14-foot tree planted in its place. All my other trees were trimmed. Every stick and leaf was cleaned up when they left. It is a supervised professional crew. I couldn't be happier.
Description of Work: I had one tree removed and a new one planted. I really don't know what type of trees they are.
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Service Categories
Tree Service
FAQ
GIRAFFE TREE SERVICE is currently rated 4.5 overall out of 5.
GIRAFFE TREE SERVICE accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, GIRAFFE TREE SERVICE offers free project estimates.
No, GIRAFFE TREE SERVICE does not offer eco-friendly accreditations.
No, GIRAFFE TREE SERVICE does not offer a senior discount.
Yes, GIRAFFE TREE SERVICE offers emergency services.
No, GIRAFFE TREE SERVICE does not offer warranties.
GIRAFFE TREE SERVICE offers the following services: TREE REMOVAL, TREE TRIMMING, CLEAN UP & REGULAR MAINTENANCE.
Contact information
1501 N. University Avenue #600, Little Rock, AR 72207