Encore Steel Buildings

Save yourself grief and avoid this company. I am an owner-builder (36x60 shop) and was connected with Encore via the broker I used to purchase the kit (The Steel Builder, Chico California: avoid this company too). Below are a few of the issues. Promised repeatedly it would be a five- to six-week delivery time. Actual was more than two months. First delivery was incomplete (no siding or trim). I was not provided a master manifest and delivery schedule, and therefore was not aware of what was missing. Contacted Encore after about six days to enquire on siding. Many components (about 5%) were mis-marked (didn’t match plans) and lengths of several did not match their labels. A few of the purlin weld tabs on the rigid frame were welded to the wrong side of the mark; about 3/8 inch off. Several items, such as gable end angle to support siding, were not addressed in plans: we fabricated substitute supports from extra base angle. One of the column base plates was not square with the column (frame line 2). This affected siding and ridge alignment, roof sheeting, eve overhang, etc. Only way to correct this is with shims, which the county inspector said would need to be engineered into the plans. Siding took an additional two weeks to receive, which required me to extend the rental of two scissor lifts ($800 cost). Ridge caps did not arrive until the structure was nearly complete; had to buy $200 worth of tarps to protect exposed insulation from rain. Trim and soffit components. Received partial delivery with unmarked components (they are supposed to be labeled to match the plans). The driver handed me a stack of sticky labels and it took ½ day to figure out where everything went. The building is now done, lift equipment is now gone, and I’ve still not received soffits and eve trim. Comms: Encore representative Ric Solis did what he could to patch things up, but had been thrown into the equation late in the transaction (the original guy left the company). Lastly, I was looking for a US-manufactured building and was originally told this kit was would come from Atwater, California. Ultimately, the rigid frame and components came from Texas but were manufactured in Mexico. I should have asked the specific question, "Is this made in USA?"