Doss Moving & Storage Inc- North American Van Line

Moving is stressful so there were some ups and downs but overall they did a great job.

The most unethical/unprofessional business in the world! On 06/21/2010, the packers arrived at our house to begin packing. This was the first day of employment for two of the packers. We were very concerned that they had very little supervision, especially when they told us they had no previous experience with this kind of work. During the packing phase, my family and I continuously tried to get XXX to write the contents of the box instead of the word ?papper.? He had great difficulty spelling that word and others and we offered to help him spell, however, he was told to write ?paper? by one of the crew when he was not sure of the contents. The other new employee, XXX, was left in the garage to pack alone. Most of the boxes came from this area. We tried to watch over him but we wound up needing to watch nearly everyone. One of the things we noticed was that very little packing paper was being used and we had to keep asking for items to be packed better. We also had to remind people to pack glass and other fragile items with more caution. As we found out later, many things got past our supervision. We found Waterford crystal stemware packed with the stereo receiver. It was a miracle it did not break. Throughout the packing process, XXX was told numerous times to get items from the backyard shed and pack it. He did not accomplish this and we found out when we unpacked these items that they were never repacked with packing paper. My family and I made a great effort to visually check items as they were being packed, however, as we later unpacked our household goods, some of these items did not come out of the boxes they were packed in. We had several missing items. Among these items were Sony speakers and a subwoofer, monster speaker cable, several video games, and three wrapped Christmas gifts. XXX asked my wife what they were and she told him that they were IHome Iphone/Ipod/Touch clock radios. When it was time to begin loading the truck, the driver determined that the doors to the refrigerator needed to be removed. If they would have conferred with us, the owners, we could have shown them how the quick release worked, but by the time we saw it, they were trying to get it through a small doorway while awkwardly trying to hold the doors open. As time went on, it was apparent that we were having difficulty getting people to listen to us. I had to remind the loaders on numerous occasions to ensure that certain items were loaded; nevertheless, these items somehow found their way in the trash pile. Some of these items included flowers from my Uncle?s funeral, pictures, kid?s school work and art, and other items that could have filled a 4.5 box. Our household goods were delivered on 20 August 2010. It was a nightmare from the moment they arrived. The driver had hired people that had no clue as to what they were doing. We have hardwood floors and no one made any attempt to protect them. We had to get floor covering from the hardware store. Even still, the workers kept trying to roll dollies over the wood. The driver said nothing to them. One worker in particular would not listen and wound up knocking a whole in the wall. The driver had three of the workers calling numbers off at the same time and it took my wife and son to keep up with them, even after repeated attempts to get them to slow down and/or repeat things. Damaged items such as the bookcase came off the truck and the workers slyly held it together and placed in the garage without mentioning the damage. We discovered this later. However, we did notice the damage to the refrigerator and noted that. Workers were asked to slow down coming in the door with the dollies several times. Only after they left did we notice a huge gouge in the outside front entrance doorframe. It seemed as though there was the biggest rush to get it off of the truck and get back on the road that care and professionalism was not a factor. Examples of their shoddy work included: ? A 3.5 box packed all together with a skill saw, satellite receiver, and a stoneware cookie jar which had a broken lid. ? Classroom teacher wall charts with support rods bent/broken so they would fit in the box. Activity cards were torn and bent. ? The bookcase door had been severely damaged and was falling off. Workers hid this and scratches bringing it off the truck. ? School materials that were previously packed neatly by me had been transferred and mixed with items throughout the house. ? Many items from different rooms were mixed together instead of being packed together. ? Leather boots packed with tools. ? Labeled boxes ?pappers? without knowing what was in it. ? Packed bottles of water. ? When packing, workers kept placing boxes and trash in neighbor?s yard and crushed flowers and plants. She was ticked at us for what they did. ? Son?s artwork stuffed in a box and was ruined. ? Waterford crystal stemware packed carelessly. (Previously noted) Problems we have had with XXX, Doss Moving Company?s Insurance Appraiser: NOTE: All damaged items were shown to the inspector. He took pictures. He will corroborate this. On 24 February 2011, at 11:45am, the inspector, XXX from XXX, stated that he sent her all the information to include all of the items she stated he did not see. When asked about the pictures he took, XXX said she stated that she did not want them. Ms. XXX stated on official government claim forms that some items were not seen by the inspector or pictures taken. This is absolutely false. See ?note? above. ? Ms. XXX stated she would only use the value of the item when purchased and that they did not have to give replacement cost. ? Ms. XXX sent me an email requesting damaged/missing item information such as replacement/repair cost, but got upset when it was accomplished. She stated we were doing her job. This email is available. ? Ms. XXX had conversations with local repair people to come and inspect the items. At least three companies were contacted by Ms. XXX, however, only one had come to inspect. *NOTE: One company?s owner called me and stated what Ms. XXX wanted him to do, which he said was not ethical. I have his contact information and he said he would testify to this in court. See ?note? above for further inspector notes. ? Ms. XXX has chosen to use ?what ifs and could haves? when she was supposed to be objective when appraising claims. For instance, my wife?s leather boots were packed with tools, which were scraped/gouged in shipping. In her response to the claim, she used the phrase ?could have?. She uses guessing as a tool, which is unethical and unprofessional. ? The classroom listening center was in perfect working condition and was played for the packers. When the inspector arrived, I demonstrated that it did not work and shown him the damaged box and styrofoam. I stated that the box and styrofoam had been partly crushed when we opened it. Again, he will corroborate this. ? Ms. XXX had stated we should have noted the damage to the door frame prior to the driver leaving. We were so busy trying to ensure workers did not damage household goods or further damage the inside of the house, it is no wonder the outside door frame went unnoticed. As I stated earlier, workers were very careless with the dolly when entering the house and moving inside the house. I do not believe they would have brought this to our attention, giving the mishandling of property and carelessness of actions. ? Several classroom teaching wall charts were bent/broken in order to get them to fit inside a box. Ms. XXX decided to deny the cost of the charts and stated I can buy rods to fix them myself. These are sewn closed by the manufacturer in such a way that this is impossible without damaging them further. Even if I tried, it would take more than the rods to repair them. She did not include the cost for someone to do the work. These charts were purchased from teacher supply stores, not at Lowes where she suggests I buy the materials. ? Also, many of the classroom chart activity cards that I just used to teach third grade were destroyed. Ms. XXX stated that there was no way to verify that all of the cards were there. Since I had recently purchased and used them in my classroom I would know. These were also listed. ? We stated that since the move, the refrigerator is continuously making knocking sounds, which she has conveniently ignored. Also, the additional warranty we purchased will become null and void if anyone other than a certified LG repair person from a certified LG repair facility touches it. She also ignored the fact that there was a significant amount of damage beyond what was noted at packing, which we had listed. ? The cookie jar lid was part of a stoneware set, which belonged to my wife?s deceased grandmother before it was given to my wife. It was expensive. She stated we can buy a cookie jar on ebay.com for $25.00. First, is Ebay, a bidding site, even considered a qualified place to purchase? Second, she does not seem to be concerned that we get a replacement to the set. Third, Ebay means a used item. ? Ms. XXX stated that there was no mention of tampered or opened boxes at the time of delivery. The boxes with the speakers, IHomes, subwoofer, speaker cable, video games, and any other missing items were in Doss possession for a long time. When they were removed from the boxes, it would have been a simple thing to tape the boxes back up. They are packers correct? ? The subwoofer?s price was listed with the price of the speakers, however, there is no mention of the subwoofer on the claim detail form from dps.mil ? Ms. XXX stated that handles could be put back on the containers. I stated on the claim form that the handles were missing or broken. One container has a hole in it where the wheel was. Is she even reading the statements? My wife witnessed one container fall from the top of the load inside the truck when she was trying to check off numbers. Update:Company would not pay/ military paid partial amnt..