DASH HEATING & COOLING

From the moment Jeremy Jones of Dash Heating and Cooling showed up to the minute my installers finished their work and left, the entire experience with Dash was professional, organized, efficient and effortless on my part. Dash invested a lot of time in measuring my home, identifying my concerns and needs so that they could help and advise me on the best sized systems and preferred systems to meet my needs. Not once did I feel pushed to make a specific decision, purchase a more expensive unit, etc. as I had been with competing companies. In fact, Jeremy was very upfront and showed me how each system would impact me from a usage and financial perspective which greatly helped give me confidence my decisions were the right ones. Dash was unknowingly in a competing bid with another local company and I choose Dash as I felt the Lennox variable systems are better and overall, Dash’s pricing was approximately 10% less than competitor pricing, which is a lot when you’re talking 2 new units and their list of satisfaction guarantee’s exceeded any other competitors I spoke with. The installation went smoothly and the installation guys were professional, respectful and made the 1 ½ day installation effortless on my part. You could see by their actions and work ethic that they are knowledgeable and efficient in their work process and they left my attic and yard in perfect condition, you couldn’t tell they were there, except for the new units! I definitely recommend Dash as your first call when you need maintenance or new units. You would be remiss if you didn’t give them an opportunity to show you how customers should be treated!

From the moment Jeremy Jones of Dash Heating and Cooling showed up to the minute my installers finished their work and left, the entire experience with Dash was professional, organized, efficient and effortless on my part. Dash invested a lot of time in measuring my home, identifying my concerns and needs so that they could help and advise me on the best sized systems and preferred systems to meet my needs. Not once did I feel pushed to make a specific decision, purchase a more expensive unit, etc. as I had been with competing companies. In fact, Jeremy was very upfront and showed me how each system would impact me from a usage and financial perspective which greatly helped give me confidence my decisions were the right ones. Dash was unknowingly in a competing bid with another local company and I choose Dash as I felt the Lennox variable systems are better and overall, Dash’s pricing was approximately 10% less than competitor pricing, which is a lot when you’re talking 2 new units and their list of satisfaction guarantee’s exceeded any other competitors I spoke with. The installation went smoothly and the installation guys were professional, respectful and made the 1 ½ day installation effortless on my part. You could see by their actions and work ethic that they are knowledgeable and efficient in their work process and they left my attic and yard in perfect condition, you couldn’t tell they were there, except for the new units! I definitely recommend Dash as your first call when you need maintenance or new units. You would be remiss if you didn’t give them an opportunity to show you how customers should be treated!

We have a service contract where they come out twice a year.

They called earlier in the season but we could not do it then so they came out a few weeks ago.

dash came out a week ago and checked the outside part, cleaned the fins and checked the amount of refrigerant. i asked him if he checked the inside part and he said no, they do that with the winter/heating service. i told him it wasn't cooling well and he said the system was OK and it was something with my zoned system. i called another company to get a second opinion because we were not getting cool enough. the new guy found the fins to be completely FILTHY. they had not been cleaned at all. AND the amount of refrigerant was low...we have a leak somewhere in our 2 year old system! the new company said they would be able to do the warranty if it is something covered under warranty. i called dash and canceled their "service" and have signed up with northside heating and cooling out of benton. i would not recommend dash heating and cooling for anything.

Once it started, I was promptly asked for a security deposit of $3800. I wrote the check. Was it ever a mistake! From that moment on, the representative was rude, did not listen, the technicians did an unbelievable shoddy job and had to re-do several components 3 and 4 times just to get the city inspector's approval. Every step of the way, I felt like I had to "argue" just to get the basic work done that was needed and should be standard. They finished the job and several things that should have been done were never done! I got so tired and stressed working with them, I just finally paid them to be done with them!

They found trouble quickly and handled. Very friendly and was there as scheduled

I had my drip pan from my unit replaced in the attic. They left the old drip pan in the attic and generally left a mess. I once requested an estimate to clean the coils on my two units. I was quoted $360 per unit! These are the most dishonest people - I wouldn't hire them if they were the last HVAC Co. on earth.

We are very pleased with them. We just started using them. They are very professional. They will give you the pricing up front. Scheduling is very easy, and you can get a hold of them pretty much any time. I have not heard any compaints about their work from my tenants.

I have been a Service Club member for two years. Very responsive service call on a Saturday with no extra charges. They discovered a Freon leak and were quick to come out with various options, not pushy.

Very disappointed that people like this take advantage of people in this manner. Glad I got a second opinion.

Mr. P had a service contract with Dash. Earlier in the year he paid the $150.00 annual fee. In the Spring the unit was "serviced" and found to be just fine. However, in September, the service tech found that there was rust build up on the draft assembly (which had been replaced under warranty in October 2008) and that the unit was in such bad shape overall that he recommended it be completely replaced. Not only was it "unsafe", the tech turned the gas off to the unit rendering it inoperable and a sales man was called to personally visit with Mr. P about a new unit. Under distress of not having heat (and it was definite chilly in the mornings and Mr. P, at 90, needed his heat), Mr. P readily signed a contract for a new unit which was going to cost about $6,000.00. After the salesman left, he contacted his son and I about this new development. I asked if he would allow the company I work with, McFarland Service, to come out for a second opinion since Dash never mentioned any options to him in lieu of replacement - they never mentioned his unit still being under warranty and on the service order "warranty" was not marked (though "service contract" was). McFarland was able to visit with him right away and look at his unit. I decided to meet with them as well so I could see first hand the issues. What we discovered was that there was rust, which led us all to believe the unit had not been cleaned in quite some time. There were no cracks or holes in the heat exchanger. Additionally there was no reason whatsoever to deem the unit unusable or unsafe. Absolutely no reason whatsoever to cut the gas off to his unit (there was no detection of a gas leak - further, McFarland Service suggested we install a carbon monoxide poisoning unit in the house for added safety - they did not sell us one, just made the suggestion which I immediately followed through on - the unit has yet to go off.) McFarland spent nearly an hour cleaning his unit, which they said was "filthy". I found out the name of the owner of Dash, Mr. Keith Wortsmith, and immediately contacted him via his work email address. He responded after two weeks (I am happy to provide a copy of that letter) saying they had done nothing wrong and I should be concerned about the safety of my loved one. But he did agree that they should refund $75 for not cleaning the unit (half the service fee). It took several more weeks and two more emails to get that refund. I personally felt they were taking advantage of an elderly person. I felt that they literally scared him in to agreeing to purchase a new unit for no good reason. While Mr. Wortsmith did the right thing in the end by partially refunding the service charge, he never admitted to them doing anything but right by Mr. P. I fail to see that when there has yet to be any indication of a gas leak to his home (his safety) and his unit is performing just fine. And is still under warranty!

They were prompt and found the problem. When my furnace was replaced by another company, they didn’t do it right. Dash brought everything up to code.

Beware!!!!! Absolutely AWEFUL (and costly) experience. Had a service plan with Dash. They came out, said that they needed to clean the condenser and would come back out to do it. They never returned, never called. About a month later, the air conditioner was not blowing. We had them come out and they supposedly fixed it. Less than 4 hours passed and it was blowing hot air. Called them out again and they said that there was no freon, so they added freon. The next day comes and the air is out again..... anyway it went on like this for a week. They would come out, charge us, say it was fixed, leave and it goes out again. The temperature outside at this time is 107 and the temp inside the house was 90. They continued to replace the costly freon, which just drained again.... The technician had broken the freon line and did not find this for several days. The tech actually broke a couple of things (and admitted it). After a week of sweating and them making excuses and asking for more money, I went down to their office and once again was given the run around. I asked to speak with the owner and they would not let me. They did say that they would have him call me but he never did. By this time I had spent so much money I didn't know what to do. I did not want to have to pay another company to fix the mess that Dash created and I had to pay for. I finally gathered all of my repair receipts (8 of them) and took them to Chuck Middleton (owner of Middleton Heating and Air). Mr. Middleton had his Service manager come in and the three of us looked over everything that Dash had written on the repair bills. Mr. Middleton immediately sent someone out to my house, the guy went right to work and 15 minutes later had us fixed!!!! To top it off, Middleton charged me nothing and I have not had one problem since. Guess who services my air now??? Middleton.

The experience has been good. I would say price is probably a B but everything else would be an A. I would definitely use them again.

They redid the installation of our heating and AC about five years ago and their price was less than the estimate they had given. We have a yearly contract with them and they come out once in a year for the maintenance. They do a very good job and I am satisfied with their work.

I worked with DASH Heating and Cooling previously to replace my furnaces. When it was time to replace the air conditioners, I gathered 3 estimates and the DASH estimate was much lower than the other bids. I really was expecting high estimates since it was mid-August, but I didn't feel DASH took advantage of the hot summer temperatures to inflate the price. I received the estimate on Tuesday, accepted the bid on Wednesday and the work happened on Thursday. The installers showed up on time, were very professional and hard working. They finished the job in a single day. I couldn't be happier with this company and the way I was treated. I would definitely work with them again and I would highly recommend to others.

I should have been suspicious when the first question from the serviceman upon arrival at my home was "why don't you want the maintenance contract?" (over the phone call I indicated I just wanted them to service my units one time). I called them due to the positive reviews on Angie's list. The serviceman from Dash did the routine maintenance (clean coils, check circuits, etc.). However, he then said I needed new contacts for one AC unit and that all of the units had excessive end play in the fans. These repairs combined were an additional $1500 and needed to be done immediately. I went out and got two additional quotes since that was a lot of money for the repairs. Two other companies came to my house investigated the AC units. Both said the the AC units were fine and did not need any additional repairs. Maybe Dash pays commissions for extra repair work that their service people can generate? I don't know but it was upsetting to learn he tried to fleece me with some unnecessary repairs. I will not be calling them for any future repairs and beware of extra and unnecessary repair work that they quote.

When they replaced our three original units, the work was done at three different times and in all cases the work was well done and completed on a timely basis.

We received two other bids. Dash's was considerably less expensive and they did an excellent job. We have used them since they installed the units and they continue to do a good job.

Dash is a company that I will not use again. Within minutes of them leaving, my heater once again was making the same odd noises it was prior to them getting here. That told me their repair was not effective or accurate. I contacted the company to complain. They said they would credit my account. This was some time ago and still my credit has not yet occurred. I also think they charge high prices. Aside from the hundred dollars they charged me for the part my unit needed, they wanted to charge me $120 just for diagnosing the problem. Considering they didn't even do that correctly, you could call me a little disgruntled.

It was a blessing to find Dash after having a terrible experience with another contractor who sold us a two year warranty and never seemed to get anything working the way we thought it should be. These men really do the job right and we love the price they gave us for the twice yearly service contract although for personal reasons we will not post it at this time. We feel safe in knowing that we will always have heat in the winter and good clean crisp air in the summer because of them.

They are very reliable when it comes to being here when they say their going to be here. They never pressure me into purchasing extra service. They inspect the unit and inform me of what need to be done, and give me a few pointers on how I can keep things running good.

There really is not much to say about Dash Heating and Airs services. They came on time and checked things over with their equipment and told me everything was looking good and then went on their way. They had some very competitive prices to offer. I would definitely hire them again.

Dash is just excellent at repairing air conditioners. In less than 30 minutes someone was at my home, and in less than 30 more my air conditioner was back up and running beautifully. I recommend Dash to everyone.