Capital City Tree Service

Outstanding! Brad Clemmons (Foreman/supervisor) and his crew did everything I wanted done and did it well. Brad and his crew were very professional, courteous, and made sure I was satisfied before they left. I highly recommend them and plan to use them again in the future.

Excellent job completed by Brad Clemons and his crew. They were very professional and timely, such a nice experience! Will contact them again for tree services needed!

Great! Trimmed the tree back, cleaned up the yard and hauled away all debris! Excellent job!

Wonderful. They were very careful and patient with a very large tree and a small area in the backyard. Two trees removed, one in front and one in back...very old and large!

I contacted Capital Tree service on behalf of my 83 year old father who noticed the top of one his trees was splitting probably from the high winds. Since it was after hours the guy contacted by Dad and NEVER mentioned he was booked up but quoted him $450 or $500 and hour for the equipment and $250 an hour for his men. They arrived at 9pm but the clock started when they arrived at the company. Needless to say, the tree is still standing and it cost my Dad $4500.00! They didn’t clean the mess up and also left empty water bottles in my Dad’s yard. They topped the tree on the side it was mostly splitting which means WE will have to cut the tree down. I contacted the office the next day and someone returned my call and stated “we can return and clean up the mess but we have to charge your Dad.” I was like you’d think for $4500 you could have returned to clean up the mess! Sure it was an emergency after hours call but for $4500 and the tree is still standing with a yard full of limbs and debris should be unacceptable by any business standard! I would suggest anyone stay clear of this tree service and had I looked on Angle’s List first instead of google then I could have saved my Dad a lot of stress! Who treats a customer and their property like crap and then replies they can come back for a fee after receiving $4500. So really one tree by their estimates would be around $6000 to $10,000 the way they charge! I don’t think so! Be warned, find another emergency tree service. One that will not try to squeeze your wallet and leave your property in turmoil afterwards for you to clean up! Another fee, I don’t think so!

They were pricey, but were courteous and professional. Look around, there are a lot of tree trimming companies in this area.

Wonderful experience from beginning to end. Came out within one day to do estimate, were able to schedule and complete within three days of hiring. Arrived on time, and completed job with efficiency and with great communication as to what they were doing etc.

It was great. They showed up at lunch, and were done before I got home from work.

I was really pleased that they were able to come out quickly after a storm, but the work was careless. They knocked off a spigot in my front yard so I had to turn off the water to that part of the house so that water wouldn't continuously pour out. They also dropped part of the tree on my compost bin and crushed it, so I have to buy a new one. I was told that they'd come back to take care of both of these issues, but it was always "tomorrow" that someone would come. Never happened. I hate to leave a negative review because I was really optimistic that they would take care of these errors, since they told me multiple times that they would, but it's been weeks now and it hasn't happened. Lesson learned: don't pay for the work until errors are corrected.

The company was very responsive from initial contact. No large problems during work. I felt I got a good deal for the work that was done. i was disappointed when I noticed a bush in my front yard had been smashed but no one reported it to me. Debris was cleaned up well.

After I called them for an estimate, Matt called me back pretty quickly. He showed up the next day to give me what I thought was a fair quote . He had no problem giving me Capital City's insurance information when I asked. I had never hired a tree cutting service in Little Rock before and just wanted all the information I could get just to be safe. I called the insurance company and CCTS checked out. Everything went great. After waiting on the rain to go away and waiting a few days for the yard to dry out enough, his crew showed up and worked quickly and efficiently. I was amazed at how fast they took the trees down, cleaned up the mess in my yard and my neighbor's yard, all without any awful, deep ruts or leaving any trace of the trees. Some of my neighbor's grass was disturbed a little, but it's nothing a little rain won't fix. I guess my neighbor is happy, too. He hasn't complained to me about anything. Before the crew left, Matt Shaw showed up to make sure I was happy with their work. I was. A day or two later, Mr. Shaw showed up with the stump grinder and now I have no ugly stumps! I am very happy with their work and will be hiring them again to take care of a couple more trees in my back flowerbed.

They arrived right on time. They worked hard all day long. I checked on them several times throughout the day, as I had to work. They cleaned up very well. It was a hard job and they did a very good job. Very professional and nice.

Came out to provide a quote the same day i called. Service performed within one week. Tree was very near my house, overhanging my roof and sandwiched between my neighbors house and mine. There was nowhere to drop it, so they took it down piece by piece. Showed up on time, very professional, and cleaned up after themselves. Manager showed up once they were all finished to inspect the site, walk it over with me, and make sure I was satisfied. A+ would use again.

1. Responsiveness : Excellent. Matt Shaw came out on a Sunday afternoon at 3:30 PM to look at the scope of the work, make recommendations, and give me an estimate on the spot. We agreed on a hand-shake. The whole visit took 20 minutes top. The contract was signed the morning of the beginning of the work, which started on Tuesday, less than two days after our verbal agreement. 2. Trust: The company is very trustworthy. We agreed on a handshake. I paid the company the full amount after two days of work but before the completion of the work. Matt gave me his word that the work would be satisfacorily completed. He kept his words. He also made recommendations in my best interest. One company recommended that I have the stumps ground. Matt recommended otherwise. He said he did not know how to get the machine for stump grinding into the work area because of the narrow brick enclosure and the slope of the back yard. Additionally, it was not an area that I plan any landscaping but intend for it to be a wooded area. Stump grinding is not needed in that case even if it were feasible. It will only add cost but no benefit. 3. Customer-oriented attitude: This company cut some additional trees that were not listed on the contract because I was concerned that they were too close to the street and branches may fall and injure people or damage passing vehicles. Matt Shaw did not nickel and dime me by asking for additional fee. He goes above and beyond the contract to make me happy with his work. He told his crew to cut them right there and then. He also had his crew trim off branches on trees to make the yard look nice and cut all the existing stumps down to as low as possible. He took care of the whole front and back yards. 4. Price: Excellent for the amount of work and the quality achieved. 5. Speed: The massive amount of work is completed in three full days. But they made sure to keep my driveway usable during the entire time that they were still working on the front and back yards. Conclusion: If you have lots of work that need to be done, this company should be your company of choice. I have four companies come out to make proposals. Capital City Tree Service (Matt Shaw) is the best in my experience. A very good friend of mine used this company before and insisted that I used this company. I am grateful for his insistence.

Capital City came in a did a FULL days work around our house. We had one dead oak behind a shed (and next to power and cable lines) that had to come down. They not only got that tree, but they took down several other trees that could have been potential hazards to our home in storms. They also cleaned up all the limbs and brush around the house. This may not sound like a lot, but we had never had the trees trimmed so there was a lot to do. Also, there is no access to our backyard, so all the trees had to cut by climbing. I was amazed at how great of job they did and they left my yard absolutely spotless. You only knew they were there because we didn't have all the limbs hanging over the house. I couldn't be happier with the price and service from Captial City. Matt and the crew were very professional. I have already recommended them to many of my friends. :)

after agreeing on a price and date(the price was high, but fair and we had to wait for near a month which we agreed to) the workers arrived at their stated time. their were five workers and they all knew exactly what to do and how to do it. one man climbed the tree, another started cutting limbs from the ground with a pole saw. it was obvious this crew had worked together a lot. all were courteous and professional. the climber stayed in the tree for over 4 hours and cleared all the limbs safely from the power lines and from over the roof. the limbs were immediately moved to the front of the house, and the trunk was cut into manageable pieces and moved to the street. the clean up left no trace of the tree limbs or leaves. this company is very customer oriented, with follow up to insure I was satisfied with the service. I had the stump ground down approximately 10 inches under soil level. I discovered a problem with the stump grinding, called the company and they took care of the problem expeditiously. and both the sales rep and the company founder came back to the site to make sure it was all done to my satisfaction. this was a great experience, well worth the price and the wait time. nice to see a truly customer oriented company in today's business climate.

Great Knowledge of trees and how to keep them healthy and looking good. Somewhat expensive - but you get what you pay for...

They did a good job. It was in a tough spot; the tree was in-between a shed and a fence. The only thing that irritated me was they left some trash on the ground and bent my fence a little bit. However, I still would use them again because they did a good job overall. It took a while for them to get everything done but they were swamped with other customers because of the storm.

Capital did not provide the absolute lowest estimate, but the price was fair and they were very honest and professional in their communications. Since the trees were still standing we felt more comfortable selecting an experienced provider that could bring the trees down without damaging our property. The schedule was busy due to the storm but Capital agreed to return to remove the trees as soon as they completed other emergency jobs (described as homes with trees through the roof - which seemed fair). To our surprise they returned on New Year's Day and removed the trees carefully and efficiently. My only complaint is that we had to wait several more weeks for a crew to return to remove the debris. We called to check the schedule a couple times and in each instance the staff was polite, apologetic, and honest. The volume of work from the storm created delays outside of the norm. I just appreciated that they took down the trees so quickly so we avoided a fall that could have incurred severe damage. Price covered cutting down the trees and carrying away all debris.

From the initial call for an estimate until the job was completed, this was a very prompt and professional process. The price was better than the other estimates and I was also able to us an "Angie's list Coupon" that made the price even better! I would highly recommend this company.

called, they came right out and did a perfect job at a reasonable price. I am very particular and I couldn't ask for better service.

Charles Shaw and Capitol City Tree Service STOLE nearly $4000 from me....but did it legally. Here's how: I first hired them in October of 2007 to do some tree pruning for me. That work was satisfactory, but the invoice he handed me was $300 higher than his quote. When I showed him his estimate, he stammered and stuttered, then adjusted his invoice. Then I made the mistake of asking about doing some landscaping....he sent me his landscaper the next day, who gave me a reasonable quote for the work I wanted done, so I hired him and gave him $2500 to start the job (very common for a contractor to require enough up-front payment to cover materials) But more than a month later, the job wasn't finished and the work he had done was totally unacceptable...and then then day before Thanksgiving he call to tell me that Capitol City had fired him. I told Charles Shaw, owner and president of Capitol City, that I wanted my money back...he PROMISED that he would send a new landscaper to make everything right. After 6 months, I filed a suit in small claims court. That's when Shaw proved what a slimy crook he really is: instead of offering to settle he hired a lawyer, which moved the case out of Municipal "small claims" court and into Civil Court, forcing me to hire a lawyer too. His lawyer then proceeded to try to bury me under "interogatories" and motions, all of which ran up my legal fees. By the time I won the case, he'd cost me more than $4000 including the original $2000. And I did win the case, I didn't get a dime, because I'd only sued Capitol City Landscaping...I hadn't also sued Capitol City Tree Service..and by then he'd folded Capitol City Landscaping LLC, leaving no company or assets from which to collect anything. I won the battle, but lost the war. And that's how they STOLE my money, legally. So don't even THINK of hiring Capitol City Tree Service! (I'll stand behind every word of this and dare Shaw to sue me for slander, 'cuz this time I'll win AND collect!)

For a number of reasons, I wanted these trees removed. I called five (5) tree services all registered with the local BBB for estimates, and I made these calls on a Sunday. The owner of Capital Tree Service Matt Shaw surprised me by calling back in about 30 minutes. He came out to the house the next day and gave an estimate and said he could have a crew there in less than a week. Given my wish to have the work done and that none of the other 4 services responded to my call, I went ahead and contracted with Matt. As a side note, only one of the other four responded and it was almost a business week later. Anyway, they came out as promised and removed all the trees. They put down plywood on the ground to protect the sod when they needed to use their skid steer for clean up. This was a big job and it took a good part of the day. I believe they started around 8am and were driving away around 3 or 4pm according to my spouse. But when I got home, the trees were gone and all the clean up taken care of. They even raked up the little sticks as best they could. The price might seem a little high, but you have to keep in mind that these trees were large and right next to my house (and my neighbors) so a lot of liability and danger. They used a huge bucket truck for as much of the job as they could, but a lot of it required a guy dangling from a rope up in the tree cutting it down piece by piece - which takes time. We are happy customers and would use them again. There are guys in trucks who drive around looking for work, but if an accident happens you're on your own. For a big job like ours, we went folks who knew what they were doing.

They came out and got the job done. They removed all debris from the property. They sent me a statement. They had a lady who was the crew boss. I give them A's across the board.

The owner came out and he was very nice. They cleaned up well after they cut the trees down. I thought they did a good job. Their price was competitive.