Bert Black Service Co

After buying a home in Little Rock in 2021, I employed Bert Black AC to maintain and clean my air conditioning system. I paid for an annual maintenance agreement. During the first 13 months I lived in the home, Bert Black AC came to my home to service my system on 3 occasions. After being in the home for approximately 14 months, I noticed mold growing in the top of both bathrooms. I immediately hired a testing company and a building scientist to determine the problem. They both informed me that my air conditioning system had not been maintained properly. A review by another air conditioning company revealed that Bert Black had not removed the top of my outside system to clean it properly. As a result of proper maintenance, dirt and debris had clogged the system and it was no longer removing humidity from the air. This resulted in a major mold problem throughout the home. When it was determined that air conditioning maintenance was the issue, I phoned the Bert Black office and requested to speak to Michael Love, the CEO of Bert Black. I spoke with Judy, the office manager on 3 occasions. On all the occasions, she refused to allow me to speak to Mr. Love. Around the time this problem occurred, I had paid for a second annual maintenance plan. Since I had no intention of using Bert Black in the future, I requested a refund. Judy refused to refund the maintenance plan fee. The cost of testing, air conditioning maintenance and mold removal was around $15,000.00. As a result of health problems related to exposure to the mold and at the recommendation of the mold experts, I was forced to sell the home. I highly recommend that no one use Bert Black for air conditioning services. The poor quality of work that they performed in my home resulted in significant health problems and major costs to treat mold growth in the home. And when a problem occurs, the office manager will now allow anyone to speak to the person in charge, Michael Love.

The technician showed up on time and professional. I told him what was going on and he went to work. When he was done, he came in explained what he had fixed and explained what else needed to be done. I was very impressed that he went that extra mile to make sure that the heater was working before he left even though it would be a few days before they could get the parts to fix it. Overall, I would definitely recommend them to other businesses and individuals.

It went much better than I expected. I'm reluctant to hire contractors, but this job went flawlessly. They were very punctual, professional, and answered tons of my questions throughout the whole install. There was no pressure for a sale.....I don't make quick decisions when it comes to major expenditures, and Russell (our contact) answered them all immediately. Great experience.

The staff were all very professional and courteous, but their pricing and practices are questionable. The tech worked on trying to clear our clog for a few hours, but was unsuccessful. Eventually he called a Rooter company to clear it, and their tech took care of it promptly. My problem lies with how I was charged for this service. Bert Black was unable to fix my problem - the other company did it. So what am I paying them for? I understand that their tech came out and worked on the issue for a while, so I can justify paying for *something*. But if I had just called the other company in the first place, I'd be paying far less. Bert Black charges $79 for the service call, or you can pay $200 for a Gold Club membership, which covers the fee for all service calls for a year. It also gives 15% off the cost of any work done and includes one air conditioning service. So, the Gold Club seems like a fair deal. However, they charge $289.97 for "toilet pull and stoppage". This is where I have a problem - they can't explicitly detail what this service is. All I could get was that it covers removing the toilet and replacing/re-sealing it. I assume it also includes snaking the drain, but they did not say that when I asked. I don't feel that I should pay them for this service when they didn't actually fix the problem. The company that *did* fix it is charging $175 total, billed via Bert Black. This includes their service call fee, clearing the drain, and putting the toilet back in place (They charge $40 for removing and re-placing the toilet. I checked). So Bert Black is effectively billing me for the same service twice, even though they're not the ones who fixed it. The person I spoke with explained that this other company "works for him", but as far as I can tell, it's a totally separate company and they "work for him" in the same way that they would "work for me" if I called them directly. They're just billing Bert Black for services rendered, and passing that fee along to me.

Exceptional. They were highly professional, sensitive to our needs, and extremely helpful. They had reasonable fees.

All went well. Service man checked the motor, condenser and made sure the unit was cooling properly before he left.

The technician explained everything in detail and provided us a discount. Everything was done to my satisfaction.

Have a contract to have AC system service summer and winter

First, it's a shame that the new owners have kept the Bert Black name considering that Bert Black was a good contractor and the new owners are not in my opinion. After Mr. Black sold the company, I had them come out and service my AC unit--the original Mr. Black had replaced it in 2008. That went fine. Next I called to get an estimate on painting--new owner sent someone to measure--that was in about August 2010. I had fallen and put a large hole in the hall wall and wanted it repaired and painted. I wanted to at least have it fixed by the holidays. I called back several times to get the quote and when I finally was able to talk to someone, I was informed they now had too many commercial paint jobs and my little one wasn't worth their time and they'd have to hire more people to do residential jobs. They should have taken that off their web site then The last and final straw was in about Spring 2012 when I called and jokingly said my AC wasn't working. I just wanted the seasonal service call that they had been advertising. When the serviceman came and did the service--recharged the coolant--he told me it was $300+ and when I checked with the girl in the office, she said I hadn't specified the seasonal servicing so it was full price, plus the coolant (which I had expected to have to pay for anyway). I said well at least I'll get a new filter and was informed that the owner didn't even provide filters any more. If you are going to use them ask very specific questions and get everything in writing upfront--or you might just be too small a job for them anyway and not worth their time--or get the job done for a higher price than you expected to pay.

They do what they say they are going to do. We have been using them for nearly 20 years and we have not had any problems with them. We have a contract with them.

A total rip off these guys charged over $200 for a trivial job they start the hour from the time they leave their office. Will not recommend them overpriced.

Russell did an excellent job! It took him a while to problem solve, but he finally found the problem, and checked out everything and made sure it worked. I would have no hesitation using Bert Black again in the future, for any issue in my house.

My phone call was actually answered, which was nice after several calls to places where I only received voicemail messages. Christy was able to fit me in at the end of a busy day without any problems. She called when the plumber was on his way. He showed up as promised. The work was done quickly. The rate was absolutely fair.

It went alright, the price seemed a little high.

Service technician was prompt, punctual, informative and did not overcharge me for services that were not needed. He informed me of recommendations that could be done in the future. I will use this company again.

Very well. They promptly returned calls, discussed all my questions by phone and on site before the work was done, arrived when scheduled, and completed all work in 1 day. The new heat pump cools great.

He is timely and he knew exactly how to rectify the situation and did it.

Everything went well. They did an adequate inspection, and the price was reasonable given that they offered an Angie's List discount.

We had a plumbing issue that lead to us needing to remove the caulk in our shower. My husband didn't want us to re-caulk without having someone come look to make sure it would be ok. I called Bert Black Services and they were able to come within a week or two to look at the situation and gave me a fair price to complete the work. I am very pleased with them.

Old water heater was leaking, so we were in a rush to get a replacement. Should have made sure that plumber was able to help us convert from electric to gas.

Very well. I was putting my house on the market. They did a very good assessment of the problem. They then installed a new hot water heater which was vented and up to code. I felt confident in their expertise and know how.

knowlegable and professional fair price on time the other owners of condos were pleased with this service... they provide this seasonal service every year.....so far I am happy with them and will continue to use...... I am on the board of directors for these condos and woule continue to reccomend Bert black for this service...

We have terribly hard water here, so I was surprised that there was no water softener. When I called the water softener company, the representative told me I would need a loop installed by a plumber, which sounded expensive. After checking Angie's List, I called Bert Black for an estimate and was told that estimates are free, despite living some distance from them. We scheduled a date, which I forgot and, worse, I slept through the four reminder phone calls made by the company. Once I contacted them, they were extremely pleasant and understanding, and made another appointment within days. The plumber came out (after another reminder call) and immediately said that I didn't need a loop because the softener company had access through the crawl space, which is actually huge - the size of a full basement. I hadn't realized that (new house) and the softener company hadn't checked. While we were in the crawl space, though, he noticed water on the floor and traced it back to the shower drain in the master bedroom. He said that he had time to fix it then and did so. In total, the plumber was here just under an hour and charged me a total of $85. After saving me hundreds of dollars on a loop installation, I was thrilled.

Overall it went well. Be sure to check everything, don't assume hot water and cold water are hooked up in the correct order.

I had to make an after hours call and John was very prompt. It took about an hour and now I can sleep in a cool house tonight.