Arnold's Flooring America

I dropped by the showroom and Chris Clevidence went above and beyond to show me samples, provide expertise and offered the best price of four other stores. The turn around time was amazing and we had carpet installed within ten days. The installers were professional and did an outstanding job. The customer service was top notch and Arnold's will be our go to for flooring from now on.

I was going to use Arnold's Flooring America on Cantrell Road for new floors in my house. They came out and measured everything. My house had been measured by two other companies, and Arnold's square footage estimate was too high. Unfortunately, I paid a 50% deposit before hammering out the square footage issue. I really liked what I had picked out at Arnold's and had hoped we could resolve the issue. I asked the salesman if he would come and re-measure everything. He didn't accept, saying that his measurements were correct. I thought their written estimates were vague and it was difficult to get answers on exactly what we would be getting. For two weeks, my husband went back and forth with them on the square footage issue. Arnold's would not back off their square foot estimate, as well as not giving us an itemized bid that we kept asking for. We ended up asking for a refund of $5,400.00 on our deposit. They issued a credit to us on the same day as requested. I do appreciate that. We used another flooring company and what they measured ended up being correct.

Their salesman met me at the home to give an estimate on tiling the kitchen and bathroom. During inspection the subject of painting the interior was brought up (me or him) and he said they painted interiors also. This is an older home and due to settling there was major cracks in almost every room. I requested the bid to include painting and repairing all cracks and was told they could do that without a problem. Upon initial inspection after work completed I discovered just how bad a job can be done. I paid the extra to have them move and replace stove and toilet and that had not been done. Hardy board was needed in the bathroom and after the job was done the bathroom door was not cut to refit and just left in one of the bedrooms. The threshold plate for bathroom and kitchen had not been installed either. The cracks in the walls were smeared over with joint compound and never sanded before painting, it actually looked worse than the original cracks. Paint was left on the floors, trash and 5 gallon buckets with water used for cleaning were left in the living room. After calling they sent a new gentlemen out to inspect and he also agreed it was a terrible job and he would make sure the job was done right and said he would call back in a week. After 3 weeks and never receiving a call saying the work had been done I went back to find the work done. Buckets of water were still left in the house and they did not sweep up the dust from doing the repair work. I would say the work was done satisfactorily.

Beginning soon after the installation, problems developed with the flooring. These problems culminated with severe buckling of the flooring in 2014. At the time of installation, Arnold's Flooring America stated that the flooring carried a 25 year warranty. However, when the matter was brought to their attention in 2014, Arnold's accepted no responsibility and stated the problem with the flooring was caused by natural conditions or were the fault of the homeowner, neither of which qualify for the warranty. Nothing has changed in the residence between 2012 when the product was installed and when the matter was brought to Arnold's attention in 2014. In 2012, Arnold?s Flooring America failed to properly assess and measure for the adverse conditions it alleges to have occurred in 2014, or it chose to ignore them. Arnold's did not take the necessary steps, outlined in the Armstrong / Bruce installation instructions, to mitigate for those conditions. Arnold's did not not advise the homeowner of those conditions and the possibility that the product would fail as a result. Arnold's apparently fraudulently installed the product knowing such conditions were present or had not been properly measured for, as required by the manufacturer's installation instructions. Arnold?s is negligent in its installation and/or fraudulent in its practices. Armstrong Floor Products / Armstrong World Industries fails to uphold its own warranty and fails to properly supervise the seller & installer of its product, Arnold's Flooring America. Buyer beware, these companies will not back up the warranty that they quote to you when they sell you the product.

He never got back with me to give me an estimate

Absolutely nothing. We waited for three weeks for an estimate (after we provided a blueprint with measurements since he seemed unable or unwilling to measure for himself.) He kept claiming he'd have the estimate done the next day, but never did. And he seemed in no way busy with other jobs. It was just weird.

From the start, the communication was great. They provided a very competitive quote and an excellent product (hardwood flooring). Their crew completed the install within a day and were very professional. Arnold's went above and beyond by installing new trim and painting it. The finish product looked great! They even cleaned up every bit of dust.

Contractor sub-contracted Arnold's to tile floor. Tile was poorly laid. Contractor contacted Arnold's to redo flooring. Flooring still not right. Contractor contacted Arnold's again and they came out to correct work. Floors still unsatisfactory.

They were suppose to put the trim back on the baseboard and paint it but they didn t, and they charged the insurance company for that. They also charged them for a full box of hardwood flooring and only used six squares and they took the rest with them. They were unprofessional, late showing up and it was a real bad job.