Description of Work: He fixed and washer and a dryer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
john H.
12/2012
5.0
appliance repair
+ -1 more
I called him and told him my refrigerator sucked. I told him the make, model etc, and he told me he could work me in today because electricity is out all over the area, so he could not check and repair most of the appliances he had appointments for. He quickly popped off the panel in the back of the freezer, which contain the guts. He pointed out problems and told me my original diagnosis was correct--my refigerator sucked. He was friendly, good humored, quick and efficient and charged about the price of a carton of cigarettes. He commented on the positives and short comings of my Bosch dish washer and boom, he was out the door and off to the scene of the next crime.
Description of Work: He popped the inside back off of my side by side fridge and pointed out problems with unit. He told me it was leaking refrigerant and that he couid refill it but I'd d be calling him back soon. He told me to save the money and put it toward a new unit. He warned me against foreign companies like LG-- saying repair parts for them were not available. He reassembled the unit, took my check and split.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$69.95
Robert C.
11/2012
5.0
appliance repair
+ -1 more
Service was excellent! Very reliable and professional. My initial call was for the dryer but the day he came out my dishwasher stopped working too. He repaired my dryer and cleaned the lint out so it looked brand new inside. Then he looked at my dishwasher and needed a part that he did not have with him. He picked up the part that afternoon and came back that evening and repaired my dishwasher. I was very pleased with the service provided. I felt he went above and beyond what I would have expected. He was also very nice and pleasant to work with.
Description of Work: Repaired dryer that was not heating and repaired dishwasher that was not working.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Zoe L.
11/2012
5.0
appliance repair
+ -1 more
Repairman called to see if he could by earlier than appointment. Of course, glad for him to do so. Very thorough in cleaning the dryer and even made a recommendation as to whom to call to clean the outside dryer duct. Wish any service call weren't so expensive, but I guess that's the way it is.
Description of Work: I had a Kenmore Elite electric dryer repaired. Repairman explained what happened - that the duct in the wall was clogged and caused the fuse to blow - which the dryer did what it was supposed to do to prevent a fire. Also he noticed that the duct between the wall and the dryer was damaged - there was enough tubing for him to trim and fix it so hot air did not come out in the laundry room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Rodney A.
10/2012
5.0
appliance repair
+ -1 more
Buddy was easy to work with, a very pleasant gentleman to spend time with, and he was knowledgeable and proficient. He checked with us regarding cost issues, time factors, and the viability of repair versus replacement. He kept all appointments and exceeded our expectations in every category. On the basis of our experience, I will unquestionably call Buddy for any future repair work needed.
Description of Work: Service needed for a non-functioning dishwasher. Because it was an electrical problem, even though the repairman arrived with a new controller board (the likely culprit), his first attempt to repair it was not successful. He called locally but a new touch panel was not availble, so he contacted a supplier in Dallas, for the quickest availability, and returned to complete the repairs on the first day after the part arrived. His work involved finding and bringing a controller board, then replacing it with the original, diagnosing the problem, and locating the needed part, while checking with us re:any price differential for utilizing another supplier who could not get the part as quickly. We elected a faster response time (and ended up with the same part cost). We may have been extremely fortunate, but the time from discovering the dishwasher did not work and having all repairs completed was only six days.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$245
Soncelia B.
09/2012
5.0
appliance repair
+ -1 more
I have NEVER had an experience quite so wonderful with dealing with someone who knows their job! It is so frustrating to talk with idiots who claim they know what they are doing and show up and actually do more harm than good! They fumble around as if this is their first experience with repairing anything and then give you lines about, "this part may be discontinued or we may not can locate it." Buddy was Awesome, on time, knew the problem, and fixed it! Without demoslishing other things associated with my dryer like Wilkins did!!! There is NO ONE better than Buddy at Arkansas Home Services. He said it best when he said, "just do the job." Do call him and Don't make the mistake like I did and settle for someone else who could not do a simple task without causing more grief. I am so glad for Angie's list for weeding out the wanderers and the fly by nighters who just want to make a quick buck. Buddy is the best you will ever find to repair your appliances!! Did I mention again, he repaired my washer too! WOW!! Remarkable, Unbelievable, a professional who is a professional!! Unheard of today!!
Description of Work: Buddy corrected a problem Wilkins appliance service screwed up for me. I contacted Wilkins to replace my gas dryer belt and the service technician, his grandson, tore a hole in the gas line and shredded the threading on my gas valve. NO, I did not have this problem before. After the technician left my father replaced the gas line with a new one and we turned the switched thinking that was all there was to the problem,but gas engulfed the dryer after the pilot was was hit. NO, I did not have this problem before Wilkins, only a dryer belt. I contacted Buddy because my Dad said, "wait for him, he's the best." I didn't listen and shelled out 100.00 dollars for Wilkins mishaps and 145.00 for Buddy, for which I am very grateful. I cannot explain how much it means to find a professional person who can DO THEIR JOB WELL! Buddy knew immediately what the problem was and NO, I didn't have the problem before Wilkins as Buddy explained. The dryer never would have worked without exploding. Buddy arrived, took the dryer apart and removed the pieces needing to be replaced. He came back the next day after working hours and replaced the part and OH, he happened to look over at my washing machine and noticed he was agitating in both directions, which he said "is all wrong." YES, he immediately took the washer apart and replaced the plastic washers or something like that inside the tube. UNBELIEVABLE, Someone would go out of their way to repair something without you prompting them. It was HOT, 100 degrees in in a wash house we outside and Buddy held a conversation and laughed and smiled the whole time. Never once being rude, thoughtless, uncaring, or unconcerned. WAIT FOR A PROFESSIONAL LIKE THIS MAN!!!!!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
joy R.
06/2012
5.0
appliance repair
+ -1 more
Buddy has always been able to repair my appliances.
Description of Work: I have been using Buddy for years to repair nearly every appliance in my house! He is fantastic, courteous, and reliable!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marcella T.
05/2012
5.0
appliance repair
+ -1 more
Best appliance repair experience I have ever had. Repairman was there when he said he would be, immediately diagnosed and repaired the problem.
Description of Work: repaired an improperly installed ice maker and located and repaired the problem causing ice to accumulate on the bottom of a freezer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$174
Marian B.
02/2012
5.0
appliance repair
+ -1 more
They were good, competent and nice, and came quickly. They are very knowledgeable.
Description of Work: They came out 3-4 years ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Darrell M.
02/2012
5.0
appliance repair
+ -1 more
As noted above very satisfied.
Description of Work: Dishwasher was diagnosed and repair parts and estimated labor furished. Cost estimate indicated we should not repair t but buy a new one. Our gas range top had a burner with a faulty ignitor. That was replaced and adjustments to the simmer settings were made. This resolved a major issue my wife had with our gas range top. Thanks! Lastly the catch on our oven door was repaired to allow smooth operation. Very satisfied with all aspects of the service provided.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$176
Suzzane W.
02/2012
5.0
appliance repair
+ -1 more
Everything went very well, he was here for nearly an hour and I was amazed at the price. Very professional.
Description of Work: He repaired my washer and gave me good advice on how to handle the situation as it arises again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$131
Sandra H.
01/2012
5.0
appliance repair
+ -1 more
It went GREAT overall! - this is a family business, so you have people involved who care from start to finish. I was able to get a call back the same day I called and set up an appointment. The repair was finished quickly (he brought needed parts with him) -- all is working well now, and the machine and laundry room are much much cleaner than when he came. I had had Arkansas Home Service West ("Buddy" Stauber) out to repair a disposal once before, years ago, but could not remember the name of the company, so was glad to be reminded by Angie's list. The only problem with good repair guys is that they are popular, so you might not get them to come as quickly, but I would rather wait awhile than stay at home all day and have nobody show up at all (which happens way too often). I will definitely call them again.
Description of Work: Repaired clothes dryer that did not have heat.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Karen H.
12/2011
5.0
appliance repair
+ -1 more
Their response time was very good and the service could not have been better. Technician was very personable and told me everything he was doing as he went along.
Description of Work: Our dryer was taking far too long to dry clothes. Was not sure what the problem was but the vent needed cleaning as well as the inside of the dryer. Technician also told me we needed to contact a chimney sweep to clean out the vent line under the house as it has never been done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Charlotte W.
09/2011
5.0
appliance repair
+ -1 more
He is reasonable and prompt. He seems to know what he is doing.
Description of Work: We use Arkansas Home Service West for appliance repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Brent W.
03/2011
5.0
appliance repair
+ -1 more
Completely professional work. This guy is really great, and I wish I'd known about him years ago. Would've saved me a lot of headaches. I consider this fellow a real find, which wouldn't have happened without Angie's List.
Description of Work: Buddy repaired a dishwasher that had been in storage for several years, then installed it for me. Not only did he take my kitchen at work completely apart to do the job, but he put it all back together and cleaned up after himself.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$379
Samantha P.
03/2011
5.0
appliance repair
+ -1 more
This company did not provide an actual service for us, but I did speak with Buddy at length on the phone. My washing machine stopped working. Since it is 8-9 years old, and he knows all about repairing this particular machine (Maytag Neptune), we spent a lot of time discussing the issues over the phone....and ultimately decided it would be less money for me to buy a new machine. I really appreciated his honesty b/c the last thing I want to do is pay $300-400 for a repair/service...and then end up needing to buy a new machine all together. It was so helpful! Thank you Buddy!
Description of Work: This company did not provide an actual service for us. See my story below...
Rating Category
Rating out of 5
professionalism
5.0
Yes, I recommend this pro
Patti F.
07/2010
5.0
appliance repair
+ -1 more
Excellent. The delay in the getting an appointment for the service call compounded by the delay in getting the part replaced bothered him much more than it bothered our family. I cannot think of anything he could have done to make our experience any better.
Description of Work: I called for an appointment on June 28 and because of his busy schedule and the upcoming Fourth of July holiday, I could not get an appointment until Wednesday, July 7. Buddy showed up when he said he would. My microwave needed a new part. He explained the part was expensive and suggested we might want to consider replacing the microwave. He explained that he was in the repair business only as opposed to selling and installing new appliances. Our family chose to keep the microwave that complemented our other appliances and have the part replaced. The part was in stock so Buddy left with our microwave in his truck to take it back to his shop to make the repair. He told me then that he had a lot of repairs stacking up and said it might take a week for him to get the microwave back to us. He apologized repeatedly for the long delay. Two days later he called to say he had completed the repair on our microwave and asked if he could come by and install it. He was very professional and very courteous. We are impressed with his promptness, his honesty in diagnosing the problem and in telling us that we might want to consider a new purchase.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$238
Angela D.
06/2010
5.0
appliance repair
+ -1 more
I was pleased with the work. I called and they were able to come out the next day. The work was done quickly and well. I would definitely use them again. In fact, I will probably call them soon to fix my dryer.
Description of Work: The ignitor on my gas oven went out and they replaced it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Tony M.
06/2010
5.0
appliance repair
+ -1 more
When I called for the appointment, their scheduler was pleasant and professional, and had me find the serial numbers on both appliances so they'd have the right supplies. She was able to give me an appointment a few days away. Buddy and his son/summer assistant called to let me know they were on the way, showed up promptly as scheduled, and made sure I understood what they were doing on both appliances to remedy the problems. They worked neatly and cleaned up behind themselves. I have used them once before and have been pleased with both experiences.
Description of Work: Buddy adjusted my fridge/freezer so the door would quit popping open, and replaced springs in the dishwasher door. He also straightened the bent panel as much as possible.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$170
STEPHANIE S.
10/2009
5.0
appliance repair
+ -1 more
He ran all the necessary tests and checked the voltage all the way back to the source. He ordered a new breaker board and as soon as it was in he came right in and got it installed. It really seems like he knows his stuff. He is prompt, fair, thorough and the end cost was exactly what the estimate was.
Description of Work: Arkansas Home Service West has diagnosed and adressed problems with our electric stove. We found him on Angie's List.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
DAVID W.
10/2009
5.0
appliance repair
+ -1 more
Our 10 year ond Kenmore washer stopped agitating and wasn't sure whether to repair or replace. Also had a small problem with Dryer after exhaust vent came off and I unsucessfully tried to repair. First, called Sears and some scheduler in India said it would be $139 for washer repair (NOT INCLUDING PARTS) and ADDITIONAL $139 to repair dryer. After complaint, offered $39.95 "tune up" for dryer. On recommendation of another local service man, called Arkansas Home Service West and he repaired both, including parts for $150. Save me at least $100 what Sears charges would have been. Very professional, well mannered professional. Will definitely call Arkansas HSW again.
Description of Work: Replaced component on washer agitator; reinstalled dryer vent.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
MATT S.
09/2006
5.0
appliance repair
+ -1 more
Our washing machine wasn't working properly and Arkansas came quickly to the rescue. I've used them quite a few times before. It took about thirty minutes to fix the problem. The price includes some minor parts.
Description of Work: Arkansas repaired our washing machine as it wasn't draining the water out of it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
MICHELLE M.
09/2006
5.0
appliance repair
+ -1 more
They serviced the freezer and found out the problem right away. I really liked the fact that they told us how much they charged to repair it with the service call. They did stick to the quoted price. They were very polite while in my home.
Description of Work: They repaired my freezer because the heating unit melted the ice.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
07/2006
5.0
appliance repair
+ -1 more
Arkansas Home Service fixed our freezer on the first visit. They explained the problem very well, and made sure I knew exactly how much it was going to cost before they began any work. The repairman was very nice and cleaned up all of his mess.
Description of Work: Arkansas Home Service repaired our refrigerator because the freezer wasn't keeping things frozen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
LAURIE S.
07/2006
5.0
appliance repair
+ -1 more
I was in a bit of a bind when my washing machine wasn't working, so I called them and explained that I really needed it fixed as soon as possible. When they told me that they could have someone out the next day I was really happy. After the guy fixed the washer, he came and explained that the machine had to shaken up a bit a messed up the ball bearings.
Description of Work: I had Arkansas Home Service to come out and fix my washer because when I had moved the machine had gotten shaken up a bit and the ball bearings were messed up.
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Service Categories
Appliance Repair,
Appliance Repair - Small
FAQ
ARKANSAS HOME SERVICE WEST is currently rated 5 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
ARKANSAS HOME SERVICE WEST accepts the following forms of payment: Check
No, ARKANSAS HOME SERVICE WEST does not offer free project estimates.
No, ARKANSAS HOME SERVICE WEST does not offer eco-friendly accreditations.
No, ARKANSAS HOME SERVICE WEST does not offer a senior discount.
No, ARKANSAS HOME SERVICE WEST does not offer emergency services.
No, ARKANSAS HOME SERVICE WEST does not offer warranties.
ARKANSAS HOME SERVICE WEST offers the following services: RESIDENTIAL APPLIANCE REPAIR OF MAJOR BRANDS