AdvantaClean Of Central AR

There team did an excellent and thorough job. The blower unit I have needed special attention and they were able to figure it out make needed modifications and resolve the issues in a very professional and friendly manner.

Came out and evaluated problem. Felt very informed on the problem and process to resolve. Did fantastic speedy work. Would definitely use again. Marcus and crew were phenomenal!

Excellent ......Crew was professional.

I'll be perfectly honest that this was not the best experience I've had but I'm giving them a B because of the owner's willingness to make things right. I was scheduled to have my vent cleaned but the tech did not show up. I had to call 3 times to have someone finally tell me he had been double booked and they couldn't come out until the following afternoon. This did not work for my schedule. They then promised the tech would do everything possible to come out that evening but he never communicated with me. as it turns out they changed scheduling programs and we're having serious issues and miscommunications. As frustrated as I was, I understand stuff like this happens. The owner himself came over the next day at a time that worked for me (after business hours) and stayed until the job was complete. I really appreciate him going out of his way to make sure I was a satisfied customer. As horrible as the scheduling fiasco was, I would use them again based on the quality of the work and professionalism. Just stay on top of communication with them.

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Fast and flawless transaction.

All 3 who came to the house were very professional, courteous and diligent. They were great about vacuuming all debris that fell out of of vent covers they removed, as well as cleaning the actual vent covers. Price charged matched estimate provided over the phone. They called to confirm the scheduled time. Time to complete was estimated at 5 or 6 hours, but they were on site for 8 hours. This wasn't a problem for me under the circumstances, but under other circumstances it could have been problematic. Hopefully, I won't need to have the HVAC ducts cleaned again any time soon, because it is an expensive service, but if I do need them cleaned again, I will definitely call AdvantaClean.

While getting maintenance on my dryer, that service provider recommended that I get my dryer vent cleaned, as it appeared to be clogged somewhere in the duct work. He recommended that I not use my dryer until I had that service performed. I had no idea who to use, so of course, I turned to Angie's List. I chose AdvantaClean because of the company's description and previous reviews, and I'm glad that I did. Losing the use of my dryer could not have come at a worse time. I have 4 dogs and I keep the washer and dryer quite busy with my active life style. Added to this, my mother became critically ill around this time, requiring hospitalizations and frequent doctor visits. I explained to the owner, Mr. Wallace, that while I was desperate to have my dryer operational again, I was also trying to miss as little work as possible due to taking leave to assist in my mother's care. He was extremely understanding, and was able to schedule an appointment on a day when I had to take mom to a doctor appointment, coming two hours before I needed to leave. He and an associate ran into a problem when my outlet to the dryer vent was concealed underneath my deck. I asked if he would be willing to pull up boards to reach it, and his associate ran out to the truck and returned with the needed tools. Since they also do restoration, they are seemingly prepared for anything! They had very little room to operate, as the deck boards come up very close to the house. They actually had to dig the vent out of clay that had been pushed up to the vent over the years. Mr. Wallace moved my front loading dryer very carefully from it's cubby in the closet that stores both it and the washer. He used sliders under the feet to protect my floors, and took great care not to ding or scratch the dryer or washer that is next to it. He was patient and answered all my questions, some of which must have seemed very elementary to him, since I had no idea how the duct work vented from my house or how his system would clean it. But he was friendly, courteous and professional, answering everything I asked and explaining his findings as they assessed my problem with the vent and keeping his eye on the clock since he had promised that I could be on my way to take mom to the doctor at a set time. He ultimately determined that I likely had leaking ductwork under my floor that was allowing clay and water to seep in. He could not recommend using the dryer until I had this addressed, and at my request, recommened a plumber. He didn't charge me the full amount quoted to clean the vent since he had not been able to resolve my problem, even though it still took him and one other employee the full two hours to do the job. I trust his assessment and professional opinion. I would definitely use his company again.

SUPERIOR SERVICE. Marcus Wallace and his two assistants did an excellent job. They were on time, neat, courteous, professional and, most important, respectful of our home.

Overall, I have all the confidence that Marcus completed the job in a thorough manner as well as timely. They were extremely neat and respectful of our home. Thank you Marcus and staff!

They were prompt to arrive at the scene when first called upon, diligent about isolating the contaminated area to protect other parts of the home, and worked tirelessly and efficiently to remove contaminated materials. They made sure that all the moisture was gone before removing the drying equipment to ensure there wouldn't be any future mold growth. All-in-all they did a great job in controlling a situation that had been way out of control prior to their arrival. I wouldn't hesitate a second about calling them to help with any future water intrusion problems. Great company to do business with!