Penske Truck Rental

Given my situation, I had little time to plan. I quickly researched Penske online. I had remembered how clean their trucks looked on the road. Before I could finalize a decision, someone from Penske gave me a call which was perfect since all my circumstances were happening so quickly. The rep was very professional and offered me what must have been the online discount since I had been online a few days before. I reserved a Penske 26' truck at the Home Depot across from the Wolfchase Mall in Memphis, TN which made pickup very easy. The Home Depot associate was quite professional as well and was patient to inform me of all the basics of the truck. I purchased the truck liability insurance and rental of hand truck and a dozen furniture pads. Though I was nervous about driving and handling the largest truck, both the Penske phone rep and the Home Depot associate assured me that I was quite capable which was most helpful for my confidence. I found that the truck handled and drove just fine. I was very careful to make wide turns and familiarize myself with the side mirrors. I was NOT happy with the driver's seat area of the bench seat of cab as there was a deeply worn sinkhole that was quite uncomfortable to my back especially. It seemed the steering wheel was offset to the position of where the driver was to sit with feet properly placed for operation of accelerator and brake. The back part of bench seat did not provide means of adjusting in any way. If I had not used an old seat cushion I found and placed a full small purse in the small of my back, there would have been no way I could have driven for ten hours. Cleanliness was another big factor for me. I thought the cargo area could have been presented to me a bit cleaner and the cab was void of any debris but I had to take a hot, soapy washrag to the steering wheel and dash. Otherwise, my hands would have stuck to the steering wheel! I had made a visit to the Home Depot's Rental Dept a few days prior to my reservation date so as to actually get a close-up to truck by getting up in the cab behind the wheel and walk around the truck. The associate was very helpful. I noticed that there were two different means of loading into the cargo area by viewing the back area of two larger trucks. One had a hydraulic lift and the other a ramp that pulled out. I was referred to call Penske directly to find out if I could specify a particular type. So I called only to get some pretty rude Penske reps who told me that NO the hydraulic lift was ONLY for LOCAL USE! I still don't understand why there are none for One Way rentals. I do appreciate the options and features given to me for the return. Though Maxey's Cycles of Oklahoma City, OK closed before my return time, Penske allowed me to lock up items rented in the cab and place the key in a drop box. The Penske rep who helped me when I realized that Maxey's would be closed was very professional and polite offering me assistance in what was a stressful time.

They were very nice and worked very good with us. They provided very reasonable prices. Their trucks are in good shape and don't leak.