Hanke Brothers

He ran our credit information and said that we had been approved for a loan by two banks.Wwe later found out that this was not true. Mr Hanke was very pushy in trying to sell the windows. While at our home he told us all of his personal details but he failed to mention that his company had filed bankruptcy more than once and reopened under other names. In my research I found others that were unsatisfied with their work.

We made it very clear that we have dogs (three) that are regarded as family members and that it was imperative that the dogs not be allowed to leave the yard. We have very good fencing and gates. We offered to pen the dogs while the work was done. The workers assured us we didn't have to pen the dogs and that we didn't need to do anything special regarding them. The first day of work one dog escaped when a gate was left open. Purely by luck the dog was found about a mile from the house, in the parking lot of a busy grocery store, by a couple of people who were strangers to us. At that time I explained to the Hanke salesman that all trust had been destroyed and it would be best if they didn't proceed with the work. But after some discussions some small trust was restored and work resumed. After that there wasn't an occasion of a dog escaping because we either kept them inside or stayed home or had someone here while the contractor was here. We were told that all nails would be picked up with a magnet, but I picked up many dozens of nails and pieces of siding during and after the work. In the course of installing gutters several roofing shingles were left loose. I secured them myself because of no confidence in the contractor. Two outside lights had to be removed and reinstalled for the siding installation. I'm an electrician, had installed the lights myself originally, and was concerned that code compliance of the lighting would be maintained. I have seen the shoddy work that is often done during the course of installing siding. But the lights were not reworked by a licensed electrician and no longer met code requirements. I insisted that a licensed electrician be contracted to re-install the lights again. That was done, at no additional cost, and the work met code requirements. I do not recommend this contractor.

They completed the installation with the exception of the shutters which I only got installed after I filed a complaint with the Better Business Bureau. Within one month of installation, one of the panels fell off and they had to come back to reinstall. Because the company went bankrupt, my lifetime warranty is worthless. Although they have told me on three separate occasions that they are under no legal obligation to honor the warranty, but they are doing so because it is "the right thing to do." The moral positioning is hardest to swallow because 18 months ago I had yet another piece of siding fall off the house and with repeated calls to them I have not so much as had a return call--even thought they are committed to doing the "right thing." I grossly overpaid for a service from a business that positions itself as high quality, professional, and ethical. They are none of those. The quality of the actual siding was actually very good, and installed by a supplier who actually competently installed it and serviced their work, would be very satisfactory. The 'F' grade is simply too high for the remainder of the service I received from this horrible supplier.

I chose another company due to price estimate.very nice and professional.

They were wonderful to work with. Understood our budget and worked within it (it was so long ago, I don't remember the cost). Very professional- I would highly recommend

We had the rudest most high pressure salesman I have ever met. He raised his voice, stood MUCH too close and was so loud at one point my husband came out of his home office to see what the argument was about. He wouldn't leave when asked and stood in the driveway berating us. It was the most bizarre sales situation I've ever been a part of. I have personally dissuaded at least four homeowner friends from using them. This was when they were Hanke Brothers. When we called to complain about this salesman we were treated dismissively. We ended up going with Pella which cost more, but they were professional, polite and easy to deal with. The date is not exact but from about the time they came out to give an estimate.

I have never seen a guy work like that without supervision. If they lose him, they will be in trouble. I think his name is Victor, he was great! Very prompt. Picked up all the old stuff, couldnt even tell where he had worked. Incredible!

Initial contact was excellent with a response time of 10 minutes. However, that's when it started heading south. The representative that arrived to show their product was very good in all aspects except for the reason I called in the first place, an estimate. This representative basically refused to give me an estimate because I was in the middle of taking several estimates from their competition. I called their office, not to complain, to let them know that they are spending way to much time and money traveling without leaving estimates. If I had known of this standard/policy I would not have called them in the first place. The owner called me back and reassured me that was not their protocol even though this representative had conducted them-self in this fashion before. The owner then presented me with an over the phone estimate. About a week later I called the owner back ready to commit to the aforementioned price and after small talk to to recollect the past conversations I was then given another verbal estimate that was 300-400 dollars higher. When I mentioned the past verbal estimate I was given several reasons as to the changes in price but none that I found plausible. If the owner had any doubt of his skills to give an over the phone estimate on the information on hand, he should not have speculated. I was pleasant and cordial but the door was shut on future contacts. They do have a superior product but need to eliminate second guessing and when their word is given "stick to it" even if the outcome is less than favorable.

They give top quality services. They are professional, and they have competitive prices. The whole company is exceptional including all of the workers and Tim Hanke himself. I could not have asked for a better working relationship with the whole company.

Met with salesman regarding replacing windows and some siding. Company was very punctual on appointment time. Salesman was very courteous and personable. The product appeared to be good quality. Pricing was much higher compared to other companies bidding on the same job. Salesman was very high pressure regarding closing the Sale that day.

After leaving a request for a quote back in the Spring, we were finally contacted in late August. My husband was in a business meeting at the time of the call (on his cell phone), and requested that they call us at home after 6pm that evening. We did receive a very freindly return call a day or two later, and Kim arranged to schedule a quote the following week, once he checked his schedule. My husband told him to call the home number after 6pm, or his cell number during the day. We received two or three messages from Kim on the home phone during the next few days, but of course we were at work. Kim did not leave a call back number or time. We were never able to make connection, and received no more calls after Aug 24. We decided to go ahead with a prior quote from another company.

I'm very pleased with them. It was not cheap and pretty high priced. I feel like the quality of the work and product was well worth the price.

The guy who did the estimate was informative but came across as desperate for money when he started repedidly trying to get us to let him call the owner so we coutd work out something about price.

It was expensive, but they did a very good job. I would recommend them.

The service was good. They could improve on actual detail to work. I had to actually go back and recoat all the windows that were put in. Otherwise they did a good job, they were fast.

Workers very polite and worked hard. Just not up to the job.

I had wanted to add gutter guards to my gutters and add new guttering. I decided after having many companies come out and show me their products to replace all my gutters with Hanke products. I had been thinking about new windows as we had them at our last home and our energy bills were cut in half over traditional double-pane windows. I love being able to wash my windows inside and out from the comfort of my inside rooms. I also liked the new windows that can be raised or lowered and locked so I can sleep safely if I want with my windows open or leave my home with windows open somewhat. Although there were some glitches due to my window casings, they called in specialist from Little Rock to assess the situation and we were able to proceed. All of the workers were extremely professional, punctual and cleaned up inside and out as they went from area to area. They were careful to pick up small pieces in the lawn. I appreciated their detail as my grandchildren were visiting soon after. I had a leak in my sunroom that I have had for several years and no one has ever been able to figure out where it was coming from. They found the problem behind siding and apparently, it had been an issue for many years! They made several trips to locate the problem and fixed it. I haven't had any problems since! Although they are pricier than competitors, the professionalism of everyone involved, the excellent products and the timely fashion that my projects were completed make them a great deal for the price!

The gentleman sent to do the installation was courteous, and prompt and did a good job of the installation and cleaning up after the job. The guttering system was superior to that I had put on the back of the house several years earlier in appearance and in that the transition from gutter to downspout allows for a higher water transfer rate. You should, however expect to pay more.

The salesman that came to the house sort of reminded me of one of those people you see at a carnival, who has a product that is completely revolutionary, but you know it's a con. He went through so many things so fast, using terms with which I was not familiar. His main focus was on how much better his windows were than either Pella or Andersen. At the very beginning he told me that he was not here to talk about how bad their windows were in comparison to Hanke Brothers' windows, but that was actually the main focus of his presentation, which took a little over an hour. Also, his total cost was going to be a little over $13,000, while a competitive bid from Pella was around $8,600. This included wood work & trim around seven window openings. If you don't mind the hard sell and like their windows it wouldn't be so bad. But he wore me out with his constant talking. This was definitely not for me.

Roofer always showed up on time,worked, cleaned up yard. Excellent job! About a year later the color started disappearing. We called, the worker came back,went up on roof & said it was a "material" problem. He then contacted the owner who did NOTHING to "fix" the now silver roof-it is supposed to be red. We have contacted the company owner several times without any satisfaction. He says its out of his hands. He supplies only the worker and does not cover the materials he uses.

We love our windows. My husband talked with Hanke Brothers about getting new windows for our home in Little Rock. The guy came out to do a free estimate, and told us about how long it would take to do the windows. It rained a couple of days putting things off. Overall, we are very happy with the windows that we got. They are very easy to clean. They are the kind that tilt in to clean which almost makes the job fun to do. We are thinking about going with the Sagebrush siding next time we do business with them. Anyway, they picked up after the work was done. Our installers were very professional and got the job done in a timely manner.

It was great. They were really polite. They came out and brought a sample of the window and showed me all the features. Their presentation was a little bit too long but it was informative and I appreciated that.

They have promised to come out and have not. Not returning phone calls. Overall just not responding.

The workman did a fine job on our home and we were really happy with all they did. They even call us every now and then to see if everything is okay. We really appreciated them caring so much about the quality of job they did.

I thought they were particular in their work taking it seriously. They were just a great bunch of guys to watch with their true skills. They had the proper equipment to do anything that needed done. I was satisfied with everything they did.