Daniell Heat & AIr

Overdue THANK YOU to Daniell Heat & Air for their wonderful services and installation of my brand new Bosch HVAC unit after mine went out during a hot, hot, hot run of weather. Cole Lair was my project manager and he was phenomenal. Extremely knowledgeable, prompt, polite, respectful, and helpful. Spent an entire day troubleshooting and evaluating my current system and gave me multiple options, as well as the pros and cons of each. Since my existing system was 25% beyond its average life expectancy, I decided not to put a bunch of money into it and to go with an entirely new system. Wes Seymour and Richard Solorzano formed the core of my installation crew and they went way above and beyond to get myself, my houseguests, and my dying elderly Golden Retriever, Butter, some cool air in the house. The main day of the installation, these stalwart master technicians worked from 9am to 11pm to put in the new system in a HOT attic and outside. The company even sent a courier to Ft. Smith, 3+ hours away, to obtain a needed part that was not available locally! Shannon at their office was also another shining example of the quality of this company - so attentive, helpful, and thorough in assisting me with financing. UNBELIEVABLE DEDICATION TO CUSTOMER SERVICE FROM THIS QUALITY COMPANY! I WAS BLOWN AWAY!!!! And last, but not least in this old heart of mine, was the totally unrelated but humanitarian assistance Wes and Richard provided when my dying elderly dog got stranded down the steps in the yard. He could not make it back up by himself and I'm not strong enough to lift a 105 pound dog up the stairs. I made front and back end slings out of sheets and Wes and Richard carried Butter back up the stairs and into the kitchen for me. They were so gentle and helped me get Butter back settled on his bed in the kitchen... tears then and tears now as I recount their kindness to me and my beloved canine companion. I will never forget it. Ever. I pray God's blessings on this wonderful company and their exemplary employees. https://www.facebook.com/DaniellHeatandAir?mibextid=ZbWKwL

Beth was very prompt with arrival, kind, courteous, explained everything to us in detail, reasonable pricing, overall 100% excellence. Will be doing a contract with them.