Superior Marble & Glass Co

no response for two months.

Everyone was professional, prompt, helpful and friendly. I would definitely recommend them and would definitely use them again. The reason the cost was so high is because we chose a very expensive granite. There were a lot more cost-friendly options available for those who wish to spend a lot less.

Superior Marble and Bath rep came out toward end of July- said they'd have to fabricate new pieces and that our 20+ year old pieces probably wouldn't match the the new pieces - we said if it was close and in harmony color-wise we had no problem. He took down an outside frame piece leaving the drywall ceiling in need of a new piece - he took it to get the colors close if possible and we understood. He also suggested we have him re-grout all the grouting in the shower stall and he's use a mold-free grouting to replace it. We said "Go" - someone called the next day and said $450 and we said go. August ... September ... October - No one called - nothing done. We called roughly in mid-October to express concern - talked with "John, owner" - he said they'd take care of it in a couple weeks and did apologize for lateness. As I write this on Saturday, November 30, it's obvious that it'll be December at the earliest - I know it's not a big job but you draw your own conclusions. My next step is to get the piece back and find someone else.

I took the table top frame up to Superior and left it with them on 6/27/2011, and was told that the glass would be available in a week to 10 days. Well, it took a lot longer than that, over a month and a half, but when I did pick it up, it looked pretty good. I am pretty satisfied with the result, except for the following: 1) They didn't keep in touch with me. When the original availability date passed, they should have called to let me know and give me a new date. They didn't. 2) The glass turned out to be a (very) little smaller than the original piece, so there are some minor gaps. Actually, I was pretty impressed that they were able to get it as close as they did. 3) Two corners of the glass piece were square in the original, but were rounded in the replacement, leaving small gaps. That may have been done to provide shatter resistance, I don't know. 4) The glass is supported in the frame by little plastic clips, some of which I left with the table top frame at Superior, and some were attached to the table legs, which I necessarily kept. Unfortunately, when they put the clips in the frame, they got some of them in the wrong places. This would not have been a problem, except that they then applied silicone caulk to part of the frame. I'm sure that they did that to help support the glass, but it created a problem for me because I had to dig out the caulk in some places to accept the leg clips, and I had to dig out some of the other clips to reposition them.