Floors Unlimited

One or two appointments were 'forgotten; carpet samples we selected were ordered by salesman in timely fashion. We changed our minds color wise and salesman cheerfully ordered new sample swatches. We selected carpets for MBR and LR - LR was back-ordered; installer couldn't cut and bind a 14 foot circle - his equipment was limited to 10 foot circle; he ordered equipment extension and then, after it arrived, was able to cut and bind our 14 foot diameter carpet. The job was well done but long time in coming. If I was a salesman, I would know capabilities of my fabricators - not find out after the carpet has arrived and have to wait till equipment extension arrived. W to W carpet installed in Master BR - good job - one little seam showing (about 3 inches) in bedroom to closet. May resolve itself by people walking on it. The "price" rating is subjective - we did not go through a list of potential providers. We were not kept informed as I think we should have been - re vacation of salesman; back-order of carpet - we did find out about the delays by calling. No followup by salesman to see if carpet and installations were satisfactory. People have said they like the L.R. carpet - and we do too,and we like the MBR as well. Though the above says we'd use provider again, and that may be true, but not before checking Angie's List and other providers.

Price was unbeatable for 1200 sq ft of flooring. The men who laid the laminate did a great job and were employed by Flooring Unlimited. Subcontracted tile layer (initials DF) botched his part of the job, left uneven tiles and a mess. Tile job was repaired by another tile layer; some tiles had to be torn up and relaid with the dust that goes with; second guy did a great job considering he was fixing someone else's goof. Needed notification if workers weren't coming and that didn't always happen. Next time would get start/end date in writing with penalty if not met. Laminate looks fabulous and tile does now. Overall I love the floors.