Response from Wilson's Home Improvement Co
Thank you for your compliments on Angie's List regarding our windows and their installation. I would, however, like to address the "B" rating given for the pricing of your windows. The siding and window industry is an unregulated industry in regards to the installation process. Wilson's has created a protocol installation system for our installers, and we also employ salaried supervisors in company trucks that we keep in the work field to enforce our protocol installation system. Most companies have a service department that fixes problems after installation, whereas, we choose to make sure things are done correctly during initial installation. Another company's estimate may come in $1000 under our estimate, however, due to our protocol installation system they net more profit for their company. Obviously, these are additional overhead costs that our competitors do not incur. They also often use inferior products and Wilson's uses the best materials in the market. I hope that the above facts can help you further understand that these costs insure that our customers receive a high quality product and installation every time. Once again, thank you for putting your trust in Wilson's and if there is any further questions you may have, please feel free to call us. Sincerely, Jay Grider Sales Manager