Southern Insulation & Supply

No call back and probably another biden supporter no show

excellent....

First, I tried contacting the Southern Gutters and insulation by email. I waited two weeks and no response. I wouldn't recommend this way of contact with Southern. I then called to set up the appointment and the salesman quickly called me back and scheduled me in for a quote. He was very punctual, courteous and professional. He was up front about what they could do and couldn't and answered all my questions. He remained in constant communication with me and the most I ever had to wait for a call back was 30 minutes due to him being with another customer. He would set up times he would get back with me, for a quote or question, and always delivered answers on time. Once the quote was accepted, the scheduling was to occur. After two days, the office had yet to contact me for scheduling. So I contacted the office, on the second day around 2:00 in the afternoon, to see what was the hold up. There was no answer and I left a message. I believe they called me the next day to schedule the work to be done. The crew showed up at 9:00 to perform the work. I never received a phone call to let me know they were on their way or to verify the appointment. I understand some people may not care about this, but to me, this is a professional courtesy. Also, I was not at the house, but our nanny was. I would have liked to have been in the loop on what was going on. Once again, I believe this to be a professional courtesy. The crew told our nanny they wouldn't be able to finish that day and would come back on Saturday or Monday. They left around 3:00. The nanny was told they did not bring enough material to finish the job. Being labor day weekend, I felt strongly they would not be back on either day and I was correct. They showed up Tuesday. At this point I was a little frustrated, because I have yet to be contacted via phone and did not understand why they would have not had enough material to finish the job when it was measured during the time of the quote. All the information I have received at this point was through the nanny. Tuesday, my wife called up there early in the morning. She was connected with their answering service and she described the answering service as being rude. The operator seemed "put out" she had to leave a message with Southern about when the crew was coming back. My wife described her as, "...not seeming to like her job". I know this is a judgement, but it irritated my wife. Not much longer, one of the office representatives called back my wife to inform us the crew would be back sometime that day. At this point, I believed Southern to be a very average company due to their communication and work processes. The crew came out, once again without notifying me of when they would be there, and finished up the job. I was at work and did not know they would be there, and was unable to pay, we had the check available on the counter. The office person contacted my wife and told her they finished but no one was there to pay for the job. My wife informed her we had a check available and the office lady tried to contact the crew to go back, but at this point they were to far away to go back. I need to make it clear, this office worker was very kind through this whole process. She worked with us to be able to pay over the phone which I did about an hour later. However, this could have been avoided with a phone call telling us they were on their way or that they arrived to the job site. When I called to pay, I talked to someone, possibly the service manager, and he apologized and told me the reason they did not finish the gutters was due to the previous gutter installation using some sort of offset. Rather than trying to improvise, they decided to wait until the following week to finish the job correctly. This greatly improved my initial reaction of Southern being just an "average" company. I appreciated it being done the correct way, verses the easy and quick way. My take away: The sales rep is good and prompt. He stays in communication. The gutters look good and they picked up any mess created. They were thorough and did the job right. There is a communication break down in their work flow once the quote is to be submitted. They need to develop a better communication protocol. Once they do this, Southern will be a very excellent company. They need to maybe rethink their answering service. The customer care the answering service gives is not the same quality as the Southern employees give and reflects poorly on Southern gutters. I feel they need to work on their communication to be a 5 star company, but I would gladly rate them as a 4 star and would probably use them again. If they communicated with me throughout this process, I would have not had the initial negative reaction towards them as I did. If you use them, you will have to probably initiate all contact and if that bothers you, you may want to consider someone else until they fix their lack of communication with their customers. I would still recommend them to a friend or family member though.

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Timely consultation, estimate and completion of work. Very simple and straightforward - friendly and professional.

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They called me back immediately and were able to set up an appointment the same day. The quote was reasonable and they were overall very courteous and pleasant to work with. The work was done quickly and on schedule. They even contacted me the following day to check in to ensure that I was satisfied. Overall a great experience, and the insulation is making a big difference.

The agent who did the initial estimates was very punctual, knowledgable and professional, providing different options and associated costs. The prices were very reasonable. In particular, the company had a coupon from Entergy (my electrical energy provider), so my cost was approximately $240 less than it would have been. The men who came to install the installation were also punctual and professional, did fast, efficient work and cleaned up after themselves - nicely done! The men who came another time to install the new gutters also were relatively quick and efficient. However, I did specifically ask that they ensure all the materials were removed from the backyard as we had a dog. Nevertheless, the men not only did not close the backyard gate when they left, but also left behind several small pieces of metal in the yard, including several-inches-long spikes. They also did not connect one of the drain hoses high enough on the down spouts, so i am concerned about flooding in that area (unfortunately, i did not check on this before they left). Despite these few issues, overall I would recommend this company to others and plan to use them again to add covers to the gutters.

Called for estimate, came out same day, completed work the next day. Took about an hour. Seemed a little high but for the service and product completely satisfied. Will know when next month's electric bill comes in how much it helps.

Southern Insulation's service went well overall. The only problem I had with them was a bit of a communication error, or whatever. I didn't think I had to be there for the guys to do a gutter in my house, but since I didn't have an outside outlet, I had to actually meet them, so we had to rearrange things for that. But aside from that communicaiton misstep I didn't have any problems with them at all. They had a competitive price.

Responded right away to inquiry, got estimate in next day or two, job done in less than a week. Very professional, nice installers. Good experience overall. Very friendly and efficient.

Representative from firm came very quickly and did a thorough job of accessing what was needed, taking lots of notes on problem. Following day received a call scheduling the work for the following week. Following week repair people came, a little earlier than expected, but no problem there. Seemed to know exactly what had to be done and proceeded to do so. I checked the basement and it looked a great deal better than it did before the inspection. Haven't been in attic, but will shortly. Overall I am pleased with not only the response to the request, but the speed and neatness which the project was completed.

Southern Insulation was prompt and courteous. they did an excellent job and had a fair price.

Outstanding communication start to finish. No Issues whatsoever.

I dealt with a man by the name of Mr. Sullivan and he was very diligent. He and his crew worked in some really tricky root spaces and they did a very good job. The quality of their work was very good and they were punctual. Once they were on the job, they were there and got done the work done. The price was remarkable and I didn’t have to pay $1500 because it was sworn by the electrical company . I got a 2000 Sq-ft rent house, that was done and I would tell you that it was the prettiest blown-in insulation job I’ve ever seen. It was a total of $5000 worth of work and I ended up spending about $450, that's because it was the program. I would rate them high across the board and I would use them in the future.

They did an excellent job. They are now going to do some gutters for me. They were very polite, prompt, and did a good job. I would recommend them to anyone.

They were very professional, very quick and reasonably priced.