HOT SPRINGS ROOFING INC

From the office staff to the guys that came out to put on our new roof everything was excellent. We defintely recommend this company.

His workers made errors and when I asked they be fixed he told me the following: 1. First, I didn't know what I was talking about. 2. My house was to blame, not his workers (after I showed him I DID know what I was talking about) 3. I was out of warranty. (I showed him the contract, which had 2 months left on the warranty.) 3. When he realized I WAS in warranty, he told me workers would come back and fix the problems at MY cost because he was understaffed. 4. Finally, after intervention by the Better Business Bureau, workers did repair the work, but then scattered over 40 gutter screws in my driveway. Thankfully, I picked them all up and no one lost a tire. **I couldn't believe the owner actually cussed me out on the phone. I later read reviews online where others had similar experiences.

The gutter leaks at the elbow joints, and one entire side slopes AWAY from the downspout and holds water. I called multiple times for someone to spend a few minutes looking at it. I was told by the owner's son I didn't know how gutter works, how fascia board works, and they would do nothing unless I paid him more money. He did not honor the guaranty. I then looked up the company (Hot Springs Roofing / ASAP Guttering) on the Better Business Bureau's website and was very disheartened to see they have rated the company with an F for multiple complaints identical to mine. I then called the owner, who berated me for not understanding how companies are run. I was extremely nice and asked him to simply send someone out to fix two minor problems before they turned into major problems. He hung up on me. I also paid them 125.00 to clean the gutters on my elderly neighbor's home. That, too, was done very poorly. They did two sides of the house, but didn't touch the far sides. I have filed a report with the BBB and have given up on them entirely. Finally, I felt I was told I didn't know what I was talking about by both men due to being female, however, I am also a career firefighter with a broad knowledge of how roofs and fascia board work. And I climbed to my roof myself, used a level to check the gutter, and insisted the gutter was sloping away from the downspout, holding four feet's length of water. The owner said it must be my fascia board (which he did not come out to even look after my complaint to his company) even after I told him the fascia was fine.

Their bid was well under the competition. The materials were of high quality. They came exactly on time to set up, then returned the next day on time and completed the job in one day. The work was of highest quality. The men were polite and very conscientous on clean up.It was a very hot day, the foreman made sure that the men got adequate water and breaks during the work, All work was performed safely, I was very impressed and will recommend them without reservation.

TERRIBLE EXPERIENCE.

Overall the installation and cleanup of old shingles was extremely good, however pickup of nails and staples could have been more thorough.