My laptop just suddenly stopped working, and it kept saying it had a virus, and it kept asking me for my credit card information. I guy I work with knows the guy who owns Repair It and said he was hungry for new clients and gave me his number. We talked on the phone, his name is Kurt. I described what it was doing to him, and he said he was familiar with the virus and he could take care of it, but it would take a few hours to do it right. I gave him my contact information and we met the next afternoon in Ashdown. He had me sign a work order and took the computer with him. About 5 hours later he called me back and told me he had it complete. We met again in Ashdown the following evening and he gave me the invoice for virus removal which was 69.99 plus tax. He told me it was a special he was running, and normally it was 79.99, and he powered it up and showed me how it worked. It was 100% better, back to its old self. He was very nice and extremely eager to please. He said that he is studying for a bachelors degree in computers and also what he called A Plus cetification. I dont know what that means. HE also said that this is a new business and he is working out of his personal shop at his home but he seemed very happy to do anything that is nessecary to make me happy. He also tried to get me to sign up for a maintenance program but i opted out. I was very impressed by his service and I am currently writing this review on the laptop he fixed. Would definetly call him again.
Description of Work: They held my laptop for one day. It was slow and very very messed up the day i dropped it off and the next day it was returned and it worked great. He told me there was a bad virus called Internet Security 2012 and explained how I might have gotten it and how to avoid it in the future, he cleaned it out and also installed a antivirus program on it called Malwear Bites. He also said he cleaned the dust out of the insides and keyboard.
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Service Categories
Computer Training,
Computer Repair
FAQ
Repair IT is currently rated 5 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 8:00 PM
Tuesday: 7:00 AM - 8:00 PM
Wednesday: 7:00 AM - 8:00 PM
Thursday: 7:00 AM - 8:00 PM
Friday: 7:00 AM - 8:00 PM
Saturday: Closed
Repair IT accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Repair IT does not offer free project estimates.
No, Repair IT does not offer eco-friendly accreditations.
No, Repair IT does not offer a senior discount.
No, Repair IT does not offer emergency services.
No, Repair IT does not offer warranties.
Repair IT offers the following services: Computer repair, virus removal, software and hardware installation, remote computer service, tune-ups, new computers built, computer upgrades.