Boyd Heating & Cooling

...

Our AC unit went out while we were out of town in fall, 2013. We had house sitters, and they had one hot day that led them to try to turn on the AC. It did not go on after having worked well all summer (10 year old unit in a house that we had purchased the year before). They called a local company that quoted 4700 for the replacement. The house sitters called me and said not to worry, the cool weather had returned and so we agreed to wait to repair the unit. When we returned to Little Rock, we had numerous bids from well known companies. The range of bids was amazing - two companies said we needed all new duct work and a new furnace, with bids in the 10,000 dollar range. Boyd came out, evaluated our situation, and stated that our furnace was fine and our duct work was fine, and bid 2400 or so for replacing the AC unit. Life happens, and other expenses came up (holidays, etc.), so we put off replacing the AC unit. Called Boyd in the spring and they replaced the AC unit for the price they had given me 4 or 5 months before. The unit has worked flawlessly ever since. I appreciated their honesty and the quality of the work. Additionally, recently we were doing a decking project and needed to know how much clearance we needed for the unit. I called Boyd and was told, "Caleb did your install, I'll have him call you.' He did call me within an hour and discussed in detail the minimum versus ideal clearances for servicing the unit. I have been very pleased with the products and services provided by Boyd.

During the estimate phase, Joe Boyd sent out a qualified technician to evaluate our needs for a completely new system for our new upstairs addition. Out of the 14 companies we got bids from, this technician was the most honest with his advice, had the most knowledge of his trade, and seemed to really listen to what we wanted. To save money, we had already completed some of the basic duct work ourselves and this seemed to make other companies want to charge us more, but these guys didn't seem offended by the fact that we had a budget. Joe got back to us with a more-than-fair quote in writing that was FAR less than most of the other bids we got. We agreed on a time for them to do the work and they showed up promptly on that day and went to work. They were very respectful of our home and well mannered. They helped me carry down the old unit and were very patient with me as I tried to help with small things to save them time and myself some money. I had already installed the drain lines before they came and after careful consideration, they informed me that there were some things about my drains that concerned them. Instead of keeping quiet and tying into them anyway and letting any future problems be MY fault, they were conscientious enough to bring it up and offered to help me run new lines while they were there - at no extra charge. They spent a total of 2 & 1/2 days from start to finish, working in the hot attic in June. They had a great attitude the whole time and I felt like I could really trust all of them and their workmanship. They left the place neat and clean, made sure to take the time to show me how to work the new thermostat and made it a point to give me all the manuals to the new equipment. About a week after completion, I was having an issue with the unit going off when it wasn't supposed to. The issue was due to something that was my fault but Joe was happy to speak with me on the phone at length about it and instructed me on how to remedy the situation. Even though it was my fault, he offered to come out and take care of it for me if I needed him to. He is a real stand-up guy that runs his business with great ethics! I gave his number to someone else a few weeks ago. They called Joe Boyd but didn't tell him who referred them, and they reported to me that they had the same kind of honest, ethical experience as I did! I'm not going to waste any time by calling anyone else besides Boyd Heating and Cooling when it's time to replace our downstairs unit!