He came to assess the roof. Provided a bid to apply a coating to the existing roof that made sense. Included in the bid was a guarantee on materials and workmanship. I gave him a deposit. He did not show up when he said he would the first day and this was a foreshadowing of the job. He explained after the work began that the roof needed to be removed before he could apply his coating and I offered to have my guys help him to try to mitigate the substantial additional cost. He agreed and proceeded to use my entire team for a week while I was paying them and him and for a great deal of additional materials. After the old roof was removed he applied the foam coat so thinly and poorly that upon examination together he came agreed to reapply the foam before the elastomeric coating. This never happened. Instead he spot fixed the roof and finish coated it anyway. The first rain after he said his job was done and was demanding payment when I could see light through his waterproof barier, water poured into the build from every direction. We went to a lawyer to arbitrate and came to an agreement that if I paid him the balance he would not agree to be finished until the roof was waterproof. Until last month I have been suffering a leaking $30,000 roof. I finally fixed it myself to the tune of several thousand dollars. I've tried contact Courtney Young many times to no avail. I even pursued his materials provider Conklin, for some restitution with no luck. Conklin was very friendly but did not make good on their materials guarantee nor did they pursue Courtney as they promised. All in all a very disappointing, frustrating experience and a very expensive lesson. I would strongly suggest anyone considering a roofer look elsewhere.
Description of Work: Removed existing damaged roof. Applied foam coating then an elastomeric coating. Also did some carpentry.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$30,000
Christian B.
05/2012
5.0
insulation, roofing
+ 0 more
It's a really good price. I would recommend them. My overall experience with them has been excellent. I will be using their services.
Description of Work: They gave me an estimate for a roof with foam and coating. They will remove, replace and update it with a foam that insulates, and is strong enough that you can drive a car on.
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Service Categories
Roofing,
Insulation
FAQ
Arkoma Foam Insulation is currently rated 3 overall out of 5.
No, Arkoma Foam Insulation does not offer free project estimates.
No, Arkoma Foam Insulation does not offer eco-friendly accreditations.
No, Arkoma Foam Insulation does not offer a senior discount.
No, Arkoma Foam Insulation does not offer emergency services.
No, Arkoma Foam Insulation does not offer warranties.