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SOUTHWEST GARAGE DOOR CO

4.7(
16
)

Garage Doors, Doors, Siding

About us

In business for 31 years in the River Valley, Southwest Garage Door Company provides sales and service for residential and commercial overhead doors and operators.

Business highlights

43 years of trusted experience

Services we offer

Sales and service of residential and commercial overhead doors and operators.

Amenities

Free Estimates
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.716 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
0%
3
0%
2
0%
1
6%
Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
4.7
responsiveness
5.0
punctuality
5.0
Write a review
Showing 1-16 of 16 reviews
JERRY H.
08/2024
5.0
garage doors
  + -1 more
Mike came out to my house and fixed my garage door. He was so professional and even called me 15 minutes before coming to the house to give me plenty of time to make it home to show him the problem. While at the house he fixed the problem and showed me how to prevent the same problem in the future. He also checked all the sensors and batteries in the remotes. The man is simply amazing!!!
Description of Work: Garage door wasn't working
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from SOUTHWEST GARAGE DOOR CO
Thank you [Member Name Removed]! We appreciate your business!
Richard T.
03/2017
5.0
garage doors
  + -1 more
Really well, timely ordering and installation
Description of Work: Garage door installed
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Richard T.
02/2017
5.0
garage doors
  + -1 more
Door and installation better than expected. Customer service was excellent.
Description of Work: Garage door replaced
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from SOUTHWEST GARAGE DOOR CO
Thanks [Member Name Removed] - glad that you are pleased!
Gary R P.
07/2015
5.0
siding
  + -1 more
This company is awesome. They were always prompt and very professional. They addressed any concerns I had and promptly fixed them. Cleaned every piece of siding and trim. What an amazing look. i have used them to side my home three years ago so I knew I would go to no one else to complete this installment of the siding on our new 30x50x14 foot garage! It wasn't easy for them also, as they were siding a metal framed garage covered in OSB. Never left a single nail or screw on the ground at the end of each day. They have the BEST trim man in the business, so I knew we were in great hands. The owner always goes out of his way to ensure the every piece of trim and siding is to his high standard. If your looking for a professional install at a fantastic price....look no further then this company!
Description of Work: Sided new garage, trim, installed rake trim and metal roof parts.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,500
Gary R P.
07/2015
5.0
garage doors
  + -1 more
The owner, John, came to do the initial measurements and sat down with me and gave me all options available. Just have to like this guys mustache...wished mine looked as good. John sent me pictures of what the doors would look like...right on the money. These doors were 12x10 doors, R19 insulating with the newest lift master technology. I wanted them to look like or similar to the ones on my home. Two weeks later they were in and the next day the crew was here to install them. Very professional employees and very knowledgeable. The new lift master door openers gave them a bit of a had time to program, but Bobby was right on it and the problem was resolved. If you need new garage doors on your home or business, I highly recommend this company. They have been in business for over 35 years for a reason ...look no further!
Description of Work: Install new garage doors and openers
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,500
Response from SOUTHWEST GARAGE DOOR CO
Thanks so much for the positive review! We are glad you are happy with the work and with the doors. We are glad that Bobby was able to resolve the operator issues quickly. Thank you for recommending us, and most of all thank you for the business!
Carl J.
01/2015
5.0
garage doors, doors
  + 0 more
unknown
Description of Work: They showed up when they said they would. They performed the work quickly and the quality of the installed product was outstanding.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from SOUTHWEST GARAGE DOOR CO
We are so pleased that you are happy with our work. Thank you for the positive review!
Pamela S.
01/2015
5.0
garage doors, doors
  + 0 more
unknown
Description of Work: Replaced two door remotes
Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$70
Response from SOUTHWEST GARAGE DOOR CO
Thank you for your business and your positive review! We appreciate it!
Jo G.
10/2014
5.0
garage doors
  + -1 more
Called at noon today and someone came out this afternoon and made the repair. The gentlemen was polite, professional, and quick. Service couldn't be better.
Description of Work: Replaced springs in garage door
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Response from SOUTHWEST GARAGE DOOR CO
[member name removed] - We are so happy that you are pleased with our work. Thank you for the positive review!
Sue G W.
08/2014
5.0
garage doors, doors
  + 0 more
We were such pain in the necks because we were so excited but Dan the installer kept us well informed throughout the whole process of installing the doors. Wasn't quite such about one area of the installation asked us and we told him to go for it. Well it turned out great. Very happy from the minute I called until the minute we received our remotes for the door openers. Even cleaned up after himself. (What man does that)??? If I ever need or recommend someone it will be SOUTHWEST GARAGE DOOR. Of coarse I haven't received the bill yet but that's how confident I am.
Description of Work: Sent out a salesman quoted a price. Even came back with a exact sample of the color I wanted on his way home from work. Very nice gentleman. The actual installer arrived bright and early. We were asking all kinds of questions (probably made him dizzy). Even helped us moved our "junk" out of the way.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from SOUTHWEST GARAGE DOOR CO
Ms. [removed member name]- we are so happy that you are pleased with your doors and with the installation. Thank you for the positive review!
Todd J.
08/2014
5.0
garage doors
  + -1 more
Received an estimate on 11/20/13 from Josh, who was professional and very knowledgeable. I chose a color of door they had in stock and the work was done the following day by a different tech. I was pleased with the work and their responsiveness. A piece of the side trim was cut a little short--half-inch to an inch. I called them a few days later and they came out and replaced it later that day.
Description of Work: They installed a new insulated panel garage door, door opener, chain drive and keyless entry.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,460
Response from SOUTHWEST GARAGE DOOR CO
We are happy that you were pleased with the end result - so sorry about the trim being cut short, but glad you called and let us know so that we could get it fixed for you! We appreciate the positive review, and look forward to doing business with you in the future.
Johnye C.
08/2014
5.0
garage doors
  + -1 more
Southwest Garage Door Co. met us and gave an accurate estimate for a new garage door. They performed the work in a timely manner and provided a very servicable and attractive garage door.
Description of Work: Installed a new garage door.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,430
Response from SOUTHWEST GARAGE DOOR CO
We are so glad that you are happy with your door and our service! Thank you for your positive review.
Billy C.
07/2014
5.0
garage doors
  + -1 more
unknown
Description of Work: They replaced the spring on my garage door.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from SOUTHWEST GARAGE DOOR CO
Thank you for the positive review. We are happy that you were pleased with our service!
Steve P.
03/2014
5.0
garage doors
  + -1 more
I called Southwest Garage Door at 8:00AM on a Friday morning. They promptly answered and when I told them about the problem (broken spring), After obtaining the pertinent information, the person who answered the phone (who was very friendly and helpful) said they would have a technician at my house within an hour. The technician showed up at 8:29AM. He was friendly, courteous and professional. As he replaced the broken spring, I informed of some trouble I had been having with the opener blowing the light bulbs every time I installed them. I had even quit using one of the sockets because it seemed useless. The technician had a quick and easy solution. He completed the work on the spring and the lights and was gone in 45 minutes. Everything has worked perfectly since. On top of that, the bill was less than the last time I had the same job done by another company. Thanks Southwest for a great experience!
Description of Work: Replaced the broken spring and fixed the lights on my garage door opener.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from SOUTHWEST GARAGE DOOR CO
Thank you for the positive review. We are happy that you were pleased with our service!
Louis C M.
10/2013
5.0
garage doors
  + -1 more
Scheduled to arrive between 2-4 pm. Called at 1:30 to notify me of 2 pm arrival. Arrived at 1:50 pm. repairs madfe. Very knowledgable and friendly.
Description of Work: Corrected garage door sensing sytem, adjusted and lubricated door. Provided new remote control
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from SOUTHWEST GARAGE DOOR CO
Thank you for your positive review. We are happy that you were pleased with our service. =)
Mitchell S.
02/2012
5.0
garage doors
  + -1 more
Several rollers had come off of our garage door causing it to try to raise crooked and bend the tracks on either side. The service technician with Southwest Garage Door Co arrived within the promised time frame on Friday 02/10/12 to see what needed to be done. The door needed all new rollers an new vertical tracks on both sides of the door. It was too late in the day for the service tech to get the parts and get back so he straightened the old tracks and put the old rollers back on the door. This let us use the door manually since below freezing weather and snow were predicted for the weekend and we really needed to close the door to protect our washer and dryer which are in the garage. The service tech explained what needed to be done, gave me an estimate and promised to be back to finish the repairs on the next Monday (02/13/12) or Tuesday (02/14/12). Early on Monday (02/13/12) Southwest Garage Door Co called and arranged to finish the job that day. The service tech was on time. He quickly finished the job as promised. He took the time to explain everything he was going to do. He was very knowlagable about his job, courteous and professional. It was really refreshing to deal with someone who was honest and aboveboard and didn't come across as a con man for a change. I will use Southwest Garage Door Co for all repairs on our garage door and will recommend the to anyone needing garage door work done.
Description of Work: Southwest Garage Door Co arrived late afternoon on Friday 02/10/12 and straightened the tracks and put some rollers that had come off back on so we could close the door. They returned to replace the bent tracks and all of the rollers to complete the repairs.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from SOUTHWEST GARAGE DOOR CO
Thank you for the positive feedback! We appreciate your business and are happy that you were pleased with our service.
tasha D.
11/2011
1.0
doors, garage doors
  + 0 more
terrible
Description of Work: I called southwest garage door to come inspect my door due to chain being off and wouldn't properly open and close....was informed on 7/14/2011 they would be out at 10am that day, i arrive at my house at exactly at 10am (i work as most of us do and left to meet them at my house) to my dismay they never showed, no door tag/sticky note or anything on my front door. Stay at the house for 30 minutes or so, however no one shows, so i head back to work. Angry at Southwest work ethic, I call another company to come out and fix my garage door....That same company showed up, and asked "did someone already fix this" and I reply "no, i had called another company but they never showed". That worker informed me the unit needing cleaned/tuned up but otherwise he could tell the spinning wheel had been broken, but replaced. Which SOUTHWEST GARAGE DOOR more or less broke into my home without me being there, knowing that my garage door wasn't operating properly!!! To make matters even worse, this is actually a rent house and repeatedly sent invoices there to which I DON'T LIVE, if they had done what any reputable company would've done and waited on me to arrive none of this would've been an issue, I would've paid them right then and there, but then by the time i actually held an invoice in my hand, they were threatening to take "legal action" Southwest Garage door is a despicable company in my opinion. and will never be trusted with my own residence or my rent houses.
Rating CategoryRating out of 5
professionalism
1.0
$100
Response from SOUTHWEST GARAGE DOOR CO
In response to the above report: Our service technician told the customer that he would be at her house between 10am & 12pm. We never give a specific time, but rather a time frame, due to the fact that we never know how long the prior job is going to take. When our technician called the customer, he was informed that she would not be home, but that the garage door was unlocked, and that he could raise the door and go in to perform the service work, which he did. We do this for many of our customers, as we know that people cannot always be at home. We billed the customer for work performed and parts on 7/22/11. We finally received payment, along with a letter containing her complaints, on 11/9/11. Prior to receiving the letter, we had no knowledge that she was unhappy with our service or that she was accusing us of breaking into her home. In addition, we never threatened her with legal action. We have been in business for 31 years. To read this kind of review (which was brought to our attention by one of our loyal customers) is disheartening, to say the least. A company does not stay in business that long by treating their customers the way the above customer says that we did, you stay in business by taking care of your customers, which is what we do and intend to keep doing.

    Contact information

    2206 WHEELER AVE, Fort Smith, AR 72901

    www.swgd.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Garage Doors,
    Doors,
    Siding

    FAQ

    SOUTHWEST GARAGE DOOR CO is currently rated 4.7 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    SOUTHWEST GARAGE DOOR CO accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, SOUTHWEST GARAGE DOOR CO offers free project estimates.
    No, SOUTHWEST GARAGE DOOR CO does not offer eco-friendly accreditations.
    No, SOUTHWEST GARAGE DOOR CO does not offer a senior discount.
    No, SOUTHWEST GARAGE DOOR CO does not offer emergency services.
    No, SOUTHWEST GARAGE DOOR CO does not offer warranties.
    SOUTHWEST GARAGE DOOR CO offers the following services: Sales and service of residential and commercial overhead doors and operators.

    Contact information

    2206 WHEELER AVE, Fort Smith, AR 72901

    www.swgd.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed