Don McNaughton - McNaughton Real Estate

From the very beginning there were maintenance problems with the house - serious problems. We tried calling the property manager on a Friday evening and again on Saturday when our air conditioner stopped working in the 104 degree heat. She never answered her phone nor returned a message. We had to wait until the office was open before we could find out the emergency maintenancce number. The repair man said that the compressor on the unit had been rigged together and need to be replaced... Ms. Gilbreath refused to have it replaced. There were at least two other times we had to call for emergency repairs, plumbing backing up and flooding in the basement. Ms. Gilbreath NEVER returned the calls. We had a number for the emergency plumber so we called him out ourselves to help us. Over the course of the year we were there we replaced plumbing fixtures in the bathroom and kitchen out of our own pocket, reglued the false tiles in the main bathroom when they began to fall off, and did major landscaping rennovations to the yard (there were years of debris covering the beautiful flagstone pavement beside the covered patio that we removed and cleaned up, as well as cutting down years of vines that were choking the trees on the property and planted flowers in the flowerbeds). For all of our money and efforts Shonnie Gilbreath refused to refund our deposit in full. She said she was "being generous to give us anything back." If you are considering using this company to manage your rentals, think again. The properties are not maintained by the company and the tenants are neglected and ignored. If you are thinking of renting a property from McNaughton do it at your own risk!!! If it wouldn't cost more in court fees than my deposit was worth I would sue them.

He wasn’t too pushy. He told us to have a look around and make our own decision.