Mauldin's Inc

Description of Work: Mauldin's was called on 5/31/11 to service our upstairs air conditioner unit which was blowing, but not cooling. We assumed that the unit need to be charged with freon. Four of our bedrooms are located upstairs. It was over 95 degrees everyday for approximately 3 weeks during this period of time, and I was recuperating from a serious car accident. It took them 3 days to come out. On the first day, a very worn out looking service technician spent about 30 minutes here, and mentioned before he left that the "downstairs control panel' was out. He stated that the freon was functional and did not need to be charged. I reminded him that the problem was with the UPSTAIRS unit. He insisted that the control panel that was out was in the unit marked "downstairs". He said he would have to order the part, and would call us regarding the cost the following day. We did not hear from anyone for at least a week. Finally, both my husband and I were calling asking for a firm date which we could expect someone to return and complete the repair. No return calls again. On 6/10, a different technician came out and stated that the only problem was loose wires. He confirmed that the original diagnosis was erroneous--the problem was not with the control panel..just some "loose wires". He left and the unit was functional.

Description of Work: They serviced an air conditioner for me.