Arkansas Tree and Stump, Inc.

I had a large Silver Maple tree in my front yard. The tree was about 30 years old and had started to split, dry rot and during heavy wind drop branches. It was between my neighbor’s and my house so it became necessary to remove it for our protection. I began to search for tree removal services and read all their reviews. I selected three tree removal companies to receive estimates and decided to go with Arkansas Tree and Stump. What a great decision that was. I called Jay Pratt (owner of Arkansas Tree Stump) and left a message. Within 10 minutes he returned my call and we scheduled a free estimate meeting for that evening. Jay came to the house and we looked at the condition of the tree. Jay informed me the tree was in reasonable health for the species but pointed out several problem areas and the nature of the species for splitting. He let me know in his opinion the tree was healthy and would likely last several more years. However, he was sure it would continue to lose branches during high wind storms and that was a risk that was not worth taking. Jay spent a great deal of time with me explaining exactly what he would do during the tree removal service and what it would look like when he was done grinding everything out. He answered all my questions and referred me to another vendor for a large replacement tree. During the evaluation, I had several other questions and Jay returned my calls immediately and fully answered my questions. It wasn’t like talking to a contractor but more like talking to your best friend. I evaluated the other bids and selected Arkansas Tree and stump to do the tree removal. We scheduled the tree removal for Friday April 13. As luck would have it, that is the day that a significant storm front was scheduled to come through. Jay called me and told me they would work that day till the weather became a problem and would stop, however this might compromise the remaining branches of the tree since there would be little to no buffering from the wind. I decided to wait till Monday to do the removal and Jay supported that decision. We rescheduled for Monday at 8:30. Jay and his crew arrived at exactly 8:30 and began work. As they removed branches, they stacked them up length wise in a pile and picked them up with a claw and put them in the truck for landfill disposal. In between cuts and loading, they would rake up any remaining leaves or small branches. I was amazed at this since the leaves and branches could have sat there all day and not caused any problem. However, apparently in the crew’s mind keeping the jobsite clean was paramount to safety and performance. Speaking of safety, the crew wore hard hats, safety glasses, gloves and long sleeve shirts for PPE. Not once did I notice an unsafe act. As the larger pieces of the trunk came down, the crew would strategically place plywood so the impact of the log would hit the plywood and not put a dent in my yard. Again, that kind of surprised me since they knew I would be replacing all the sod around the tree but their professionalism keeps them honest and they did not want to damage my yard with big holes. The tree came down without incident and then the process of the stump grinding began. It also went flawlessly but we had a great deal of anxiety during this time. The tree was placed on top of my natural gas line. Jay worked with Arkansas One Call and Arkla to make sure this process was safe and it also went off without a hitch. Man, what a pile of saw chips but then again surprise for the homeowner, the crew utilized plywood shields to minimize the spread of the chips all over the neighborhood and kept them all contained in about a 5-foot diameter around the chipping machine. This is the customer service part that amazes me, I asked Jay if he could grind out another small stump next to my house and trim an oak tree about 3 feet up while he was here. I was expecting to have to pay more for the additional work from the quoted price but not on Jay’s watch. He did the work and charged me not a cent more. He also cut a couple of branches at my neighbor’s house while he was here. At the end, the crew dressed my yard back up, removed all evidence of leaves, branches, etc. When I walked on the area I expected it to give some from the stump bring removed. To my surprise it was as firm as before with no voids. Jay did exactly what he said he would do 3 weeks earlier, fulfilled all his commitments, communicated like a pro and even went above and beyond to do a few value-added things while he was here without a charge. Last but maybe the most important pieces, as he was leaving he told me, I expect you to be 100% pleased with the job my crew did here today. If for any reason you are not, CALL ME and I will come fix it immediately. What AWESOME SERVICE from a contractor. Few times in life you get more that what you pay for and have zero problems and headaches. If you need tree removal service, you will get no better service than from Arkansas Tree and Stump and Jay Pratt.

It was done via the tree removal service and the stump grinding was quick, neat and professional.

They did a beautiful job helping me get my yard cleaned up. They were professional and courteous. J was so good! I cannot say enough about how good the service was.

Mr. Pratt arrived at the time agreed and removed the stumps promptly and efficiently. He cleaned up the area completely and left the area looking as nice as possible.