Trinity Plumbing & Drain LLC

A young man installed a tankless hot water heater and left the water pressure at 100lb/sq in. All the showers were leaking. We called several times for several weeks and asked them to come back and resolve. But they had been paid and this just wasn't a priority. We ended up paying another plumber $400 to fix the problem.

Fast and professional. Very knowledgeable technician.

They left trash, they did not have a clamp for the dishwasher hose with them, they forgot to purge and turn on the gas for the range and in the process of cutting a stuck pipe, they cut the lip of the tub drain off. Now we need to buy a new tub. The guy doing the work said that he had 8 months of plumbing experience. What should have been completed in one day or less, took 3 days.

Excellent work on time and at agreed price

It was great. It took one person to complete the work and it took a little over an hour. Their installation and delivery time went well.

Ordered the part and fixed the problem.

Trinity installed a water heater I purchased at Home Depot and did a good job. The problem I have is the water heater was leaking and was I told I needed a new pressure regulator but they couldn't do it that day. They told me they would come back the following Monday and I never heard from them again. I used Angie's list to find a plumber to install the regulator and was very happy with the work they did. I gave them 5 stars

Trinity was wonderful- quick, courteous and the price was right. They had a slight scheduling conflict on the original day they were set to come (understood as some jobs just take longer than you expect). To make up for it, they offered to come after hours, the very next morning and then we settled on the next week. They called before arriving and came first thing in the morning. In and out in a very short time and the installation is perfect. We will definitely call Trinity again for any plumbing needs!

Nick was wonderful to work with as well as his whole team. Very conscientious and knowledgeable. I will definitely use them again!!

Contacted them twice and each time they said they would call back to schedule service!! They never did!!

The plumber got here within the hour. I thought it would cost more than it did. He was very professional.

Called them at 8 AM and the repairs were done by 9:30 AM! Awesome service! The tech was professional, courteous and efficient. I will recommend them to everyone I know.

He came started on it right away and resolved problem in about5 minutes .

I got a leak just after the big freeze (-2F) in early January. Called a couple of plumbers but they couldn't help me for several days and unwilling to discuss "out of hours" service. Called Trinity, Nick came round in less than 30 mins ... made sure the water was turned off .... took a look and then arranged for one of his team (Bobby) to come round. Within 2 hours the repair had been done quickly and efficiently. Very pleased with this experience and would definately use them again. They charged a fair price for the prompt service.

The actual installation went very well. It done very professionally and quality of work was good. There was 4 people working on the installation and new pip which cut the time down to about 2 hours. I just have to rank them lower on getting to the job. It took several calls to get someone to show up and give me an estimate on the job. I was expecting someone to be here 2 different times and no one showed up and no phone call. After several calls I was able to get someone to show up and give me an estimate. The cost of the installation was the same price as the estimate as well. Once I acknowledge to them I wanted to hire them for the job, it took another 2 weeks to get them to show up and actually do the installation. I do give them credit for showing up to do the installation before the below freezing cold front moved in and working after hours to do the job. If they could have been more responsive to calls and showing up when expected I would give them "A" across the board. After the job was completed I did have a minor gas leak. That took right at a week to get them back out to correct it. I understand due to weather it might have been difficult to get out and correct the issue. I excepted a time frame given to me for them to be able to come back out. Once that time frame passed I had to become a dissatisfied customer to get them to show up and take the 5 min to correct the issue. The first call about the leak he walked me thru how to test and verify a leak existed. Then I tried to tighten up the union where the leak was. I thought I had it resolved but it appeared again. Being gas and not familiar with the fittings I didn't want to get to crazy with the tightening. If I busted the union or twisted the wrong way I could have ended up with a worse scenario. The work was good the response was not...

They came out the day they were initially scheduled after some confusion but were over 2 hours late (late even with the requested 2 hour window). They could not install that day because we didn't have the right plug in the upper cabinet. I called and said that we would wait to schedule AFTER the plug was installed. I called them on November 13 - the same day that my electrician installed the new plug. Carlos said that Nick would call me back. He never did. I lost track of how many times I called that next week and was always promised a call back by Nick but he never called. Carlos finally set me an appointment for 4 December but called back immediately and said they could come tomorrow (27 November). I said that was fine as long as it was in the morning because I had a doctor's appointment that I had to leave for by 1:30. No problem, he says. On 27 November (today), when they had not arrived by 1130, I decided to quit calling Carlos and call the main company number listed here on Angie's list. That number went to a voicemail that actually stated a different number and said the mailbox was FULL. So I couldn't even leave a message. So I called Carlos. By this time, I've cancelled my doctor's appointment. Carlos says they'll still be coming since I cancelled my appointment. At 4:00, I called again. They finally showed up at 5:00. They installed the microwave fairly quickly and they appeared to have done a good job, so I have no issues with the work that was performed. But I will NOT use this company again and will definitely encourage all my friends not to if asked. They have no consideration at all for anyone's time and are very non-responsive.

I will never call Trinity Plumbing for any reason again. They wasted my time and didn't even have the courtesy to return my call.

A different plumber had told me the whole faucet should probably be replaced, but Trinity replaced the handles (which was much cheaper) and we haven't had any more problems with it.

Due to a misunderstanding in the plumber's office we were basically held hostage in our home waiting for the plumber to show up. We had errands to take care of but were waiting for the plumber to arrive. After making telephone contact Nick was very apologetic and promised to come to our house the next morning and becuase of the inconvience caused by the missed appointment stated there would be no charge for the work. As promised Nick arrived and increased the warter pressure on our kitchen faucet in a professional and timely manner. If I have another plumbing problem will not hesitate to calll on Nick for repairs..

Of course the job was not so simple, he found and attached the new handle, which had been out of stock and discontinued of course, but the next day it had popped off again because the fitting was too tight, he came back and replaced the interior fitting, but attached no new cost for the part or time on top of the initial service charge. Positive experience.

I called a couple of plumbers and honestly went with Trinity because it was the cheapest while being highly rated on Angie's list. I called on Friday morning and the job was done on Friday. This was amazing to me! I could not get home until 3:30 from work and at 3:35 the truck was there. A plumber named Bobby did most of the work. He was polite and very professional. He moved very quickly and finished the job as fast as he could but did a great job. I have had bad experiences in the past with plumbers and so I am thrilled to find my new plumbing service for any more projects or help I need.

I called Trinity to request a repair. I got their voice mail and left my name and number and a brief description of what I needed and I have never received a call from them.

Trinity was responsive to my initial phone call, arranged the earliest possible appointment, arrived at the expected time, dealt professionally in both services and communication, and charged a price that was surprisingly less than expected. I was very pleased.

I called them just after 8 AM and the installation was finished by noon! They were very courteous, capable, and responsive. Their work was done neatly, and the area was cleaned up after they finished. We were extremely satisfied with their professionalism and will definitely use them in the future if plumbing services are required.

They knew what they were doing and were very honest. They looked at all the videos we had of our pipe and told us what they thought our problem was and the reasons for it. They turned out to be right. They had it fixed in half a day; we were very pleased with that. They came out a week after we contacted them.