Heavenly Exteriors

Work was very sporadic and contact with Mike Donnelly was very difficult. He would never answer his phone and would take days to respond by text message. The job appeared to be poorly done and repeated attempts to contact Mike Donnelly to arrange for him to visit the job site and confirm the sub-standard work went unanswered or returned. During the course of installation construction debris (roofing tacks, etc) were left all over my yard as well as my neighbors driveway and repeated attempts to get the crew to clean up after themselves were ignored. MIke Donnelly and Heavenly Exteriors also took it upon themselves, without receiving my permission) to store materials for other jobs on my property, a practice that went on after their job was "finished" at my house. This material stayed in my yard until I had it hauled to the dump at my expense. I called both a home inspector and a certified Hardie Board installer to my home after work was completed and both told me within 5 minutes of being at my house that the siding job was done incorrectly. Whole pieces of siding were falling off of my house. It was then that we noticed that the siding material was not James Hardie branded material, as quoted and paid for, but rather an off-brand version of cement board siding. At this point I began calling and texting Mike until I finally got him to answer. His response to all of this? "Well, I guess you could sue me." Verbatim. That was his initial response. After negotiating for weeks he finally agreed to purchase new materials, leaving me to pay another contractor to re-do the entire job correctly. During the demolition of the sub-standard work performed by Heavenly Exteriors it was discovered that Heavenly Exteriors had not properly installed a a vapor barrier over roughly 50% of the house nor had he installed insulation as he was paid to do. When contacted about this Mike Donnelly mentioned that he had not paid for the replacement Hardie Board and that he just might not and let the lumbar yard place a lien on my home. He also said that I should just sue him.

I got estimates from two other companies in the area then called Heavenly Exteriors who came highly recommended by a friend in the real estate business. Mike came out the next day after normal hours at our request. He asked questions about what we wanted, made notes and advised he'd call with a verbal proposal the next day. One thing he did that impressed me was to ask what materials (Type siding, type windows, foam thickness, etc) the other companies quoted so he could give on equal materials. He did not ask who had quoted and made a point of saying he didn't want to know how much the quotes were for. (Many sales people ask what the other quote was and will be able to come slightly under.) The next day, Mike called as promised with his quote and we were very pleased for sure. His quote saved us enough money to purchase the new doors and add a new garage door which we needed badly, plus have some budget money left over for other work had wanted to complete but didn't believe able on our budget. When we accepted his proposal, Mike set up an estimated date to start the work. He then kept us informed when the date had to be moved back a few days. His crew showed up on the day promised and were professional throughout the work. Shane was in charge and listened to all questions, explained why certain things were being done and was responsive to request. We purchases new lights (front and back) and Shane had no problem putting them together and installing them for us. He also noticed our front entry rough out for the door was slightly higher than normal. This presented a challenge as to what to put there. Shane, gave me suggestions of putting a piece of cedar there (stained to match new door if we wished., or putting a board there wrapped in metal. We chose the metal and he said if we didn't like it he'd be glad to change it for us! The work was completed in a very timely manner and they even cleaned up nicely for the weekend. After the work was done I ran into the side of the garage with my truck bending the metal and also noticed some rain water coming down behind the gutters in a few places. Called Mike and after laughing about my accident he told me he'd be out to look at it the next time it rained. A few days later Mike was at my door at 8am to look. He replaced the bent metal I caused at no charge and is at the house right now lowering the gutters slightly to correct the flow off the roof. I highly recommend Mike and his crew for your job.

unknown

Showed up on the weekend to get the estimate done quickly. Showed up on time, work done as promised and on budget. Craftsmanship was excellent. Neighbors asked for contact information after seeing the transformation. Had received quotes from bigger companies, but Mike was the correct choice!

Given the amount of work necessary to complete the job, it was finished in a very timely manner. Their quote was substantially lower than their competition and the quality of the work did not suffer as a result.

reasonable estimate and good presentation. i decided to use another provider

The house and the external garage are brick. The house had a unique wooden dental molding design. Heavenly Exteriors was able to reproduce the design. Basically any thing that could have siding installed was sided, and anything that was not able to get siding was painted to match. That even included the well pump house. The main entrance to the house had a custom wood molding and that was also replace and looked identical. I had a question and it was quickly addressed and resolved to my satisfaction. The price was several thousand dollars less than some of the other estimates, I received. Well worth the money.

GREAT EXPERIENCE Mike provided excellent customer support throughout the process. The crew started work on the scheduled date and finished on time. We'll equipped installation crew provided quality workmanship. Site cleanup was immaculate. We highly recommend Heavenly Exteriors.

Mike was honest about his scheduling on the front end. He was a couple of months behind, but he quoted the job so much lower than Royal, Wilsons, and a couple of others that I thought the wait was well worth it. His crew was courteous and friendly. Their work was top notch and Mike was a great at coordinating the work. This has been the best experience and I would recommend Heavenly Exteriors to anyone wanting a quality installation at a great price.

I was looking for a siding installer team without big advertising budgets, salesman overhead, and had good reviews on Angie's List. Found Heavenly Exteriors (Mike Donnelly). Got bids from other installers and they were about 30% higher. Though we didn?t get bids from big advertisers with salesmen, but anticipated it being 75% more based on Angie?s List reviews. Wanted a good job at a reasonable price and was willing to be flexible on the timing and delivery. We called Mike Donnelly in November 2012 for a bid. At the time Mike was upfront he had a 3 to 4 month backlog and preferred not to bid because of the long delivery. Other installers had a 2 week to 3 week wait. Ask Mike if he could provide a bid in November anyway. Figured Heavenly Exteriors was in demand because of quality of work and pricing. Mike suggested adding Dental Molding to accent the front of the house, a nice touch. Once we met Mike and got the bid, we were willing to be patient even if it was 4 months out. We called Mike back in February (3 ½ months) saying we were still interested. He said would have a crew out in 2 weeks. It did take 3 weeks to complete the siding and gutters as it rained a lot and cold weather came thru. I am a very particular when it comes to quality of work and less concerned about how fast the work is completed. Heavenly Exteriors, Mike, and the installer team exceeded my expectations. Even though it was a 4 month wait, I did give an ?A? on Responsiveness. Mike was upfront on how much backlog he had, weather would cause delay's, and he made time off commitments to his installer teams over the holidays.

Called the number, got a hello, I asked if this was "Heavenly Exterior" and the response was, yes it is. Was not very responsive and a bit curt when I explained what I needed. Told me he would be by on a particular date to survey my house. Never showed up.

The experience was excellent. If I could give an A++ for price I would. Two other companies couldn't be bothered and another wanted five times more money because the was a minimum charge. There is no job too small or large for the professionals at Heavenly Exteriors. They matched the flashing perfectly and completed the job ahead of time. I am planning a large project in the future and I will be calling them back.

Wow, what an experience. Heavenly Exteriors's crew (Tracy and James) were fast, effiecient, and professional. Mike was a hoot to work with. Heavenly Exteriors understood our needs and met everyone. The extra's he suggested were spot on. When an issue arose, Heavenly Exteriors's crew and Mike not only responded immediately but took care of non-HE issues while we were away, saving us untold cost and aggrevation. We love these guys. Before and after pix will be posted later. We are extremely happy and know you will be too. G/A

Heavenly Exteriors was referred to us after we had already received 3 other bids. The owner came out personally and gave us an estimate on the spot. His estimate was HALF of what the other 3 companies were going to charge, and his price included a higher quality siding. The work was executed exactly as described and turned out beautifully. We would HIGHLY RECOMMEND Heavenly Exteriors to anyone.

This was the EASIEST, QUICKEST, and most PROFESSIONAL installation job that I have ever had done! I have since met with Mr. Donnelly to obtain a bid on a "FLIP" house in the furlow area. I will take pics and report on that in a separate report. I will say that I used Window World to install windows at the other house and would NEVER use them again because of the installation itself and the owner's manner of handling my complaint. I would gladkly have paid a little more money to have avoided the post-installation treatment that I received. I have pics of that.