Brown's Tree Care

They were courteous and efficient.

Brown's was outstanding through the entire process with both jobs. They were prompt and professional in every aspect of the work. In addition to completing the work I had asked for, their crew leveled the tree stumps at ground level and cleaned the entire area. The pride the crew took in **** an exemplary job was evident and greatly appreciated.

This is the 2nd time I tried to use this service. They were recommended to me and I'm so disappointed that they did not have the courtesy to get back with me. I tried to use them in 2015 to treat bag worms and they did not respond to my calls. After 3 messages, I gave up. A few weeks ago, I left a message and did receive a returned call. I was out, but called back within an hour and did not receive another returned call. I emailed them through their website, and still did not receive a message or call. This is not good customer service or professionalism. I have since found someone else to do the work.

The Brown's Tree Service folks were fantastic all the way through the estimate process through the process of cutting down the trees. Three very polite gentlemen arrived in their trucks that are made for picking up the debris and hauling it away. They confirmed the work we desired and they made short work of these two large trees. I was absolutely amazed at how quickly and professionally they carried out their task (and it was a very hot day!). They raked up the small debris in the yard before they left the premises. I am still waiting for one of the stumps to be ground down. I called their office and was informed that they had been having some difficulty with their stump grinder and that we were still on the list to have this service completed. I have every confidence that this will happen in the near future because of the superb service we received so far. I also thought the cost for the service was very reasonable.

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I had written a previous review and said things went South and I would go with another company. The company called me the next day after my first review. We discussed what seemed to have gone wrong and I believe my paperwork got caught in the middle of an ex-employee leaving and never was processed. Austin and I worked it out and they came the next day, hours earlier than first told and that was great, because I had many many errands to run that day. The 2 guys who came out were very nice and they did their work quickly and cleaned up the area very well. The stump grinding crew will come back in a few days to finish up the job. I am pleased with how things have gone so far and I would not hesitate to use them again. Thanks Austin for making things right.

At first good and then it went South as they say. Called to get estimate for cutting down tree and getting the stump ground up. They came out when I wasn't there and wrote up an estimate within 2 days. That was great. I called and discussed the estimate with Austin and decided to go with them. Austin said he would call the office and have them call me to set up a day and time for it. One week later still no phone call from the office. I called Austin back and once again he said he would have the office call me. That was 5 days ago, counting the weekend, and still no phone call to set up a day and time. I realize my job was not going to be allot of money for them, but if they really weren't interested I just wish they would have said so up front. Not sure who dropped the ball--Austin or the office crew. Either way, I will now go with another company to take care of my tree.

Cutting the trees down was fine - good work. I asked the workers to keep the back yard gate closed (once they had all their equipment in) and they did not close the gate all day. (Needed to let my dogs outside.) In backing their truck up on the property next door, the truck got stuck in the mud. They cut down several trees on my neighbors property without permission.

So Browns excels at cutting trees, i was very impressed. But they are majorly lacking in communication and meeting scheduled appointments. As of today I am still waiting on them to Grind 3 stumps after they removed the trees.

Arrived early before starting I also asked him to take a look at a 3rd tree which I needed cut down completely. We agreed on a (dead) total price for the 3 trees & they got to work immediatly. Fast & efficitive. Made sure I was satisfied w/their work & made more changes if needed Great crew!

I had a very good experience with Browns Tree care, i was amazed how controlled they fell a tree in my backyard. The only complaint and they are losing a letter for that is on more than one occasion they missed there scheduled time to come out, then just showed up one day ready to cut the tree with out notice. These guys could sharpen there punctuality and communication a bit. But the actual tree service was stellar.

Overall was good. One of the trucks had an oil leak and a hydraulics leak on my driveway. They were unable to totally clean this up due to the type of driveway. I still have a few ruts in my yard from the trucks and equipment. The trees were removed without any incidents at all. I really appreciate their work and will definitely use them again and refer to my friends.

They came while I was at work and were about a week after the quote was agreed upon. I was happy with the price and the overall work and follow up (got three calls to ensure I was satisfied). Only had one issue and it was minor. Some of the longer limbs and branches could have been chopped to make the cleanup for me a bit easier but we didn't clarify that so I don't really blame them. Overall very happy and have plenty of firewood now!! I would recommend them again. (also did two large trees on my rental property which I will post separately)

I called Browns Tree Service to get an estimate for having a rather large dead tree taken down that right next to our house. They came out the next afternoon provided a very reasonable quote and scheduled the service for a few days later. They we right on time for the scheduled service and took extra precautions to make sure nothing hit our house and also put the remains in a area that made it easy for me to haul away to the stump dump. The whole process was very easy and would certainly recommend them for tree service.

I have used Browns twice in the last few years and the have provided excellent service. In both instances they took down very large trees that were close to our house. They did excellent work and followed up to make sure the job was completed to our satisfaction.

They were very efficient. The job didn't take long. They did a nice job of cleaning up after they were finished. I was pleased with the work they did. It was 3 or 4 days from the time I called before they came to give me the estimate. It was fine because I wasn't in a big rush. I got one other quote and it was $650 so they were competitive.

They were fast and reasonably priced. I will use them again in the future.

They did a really good job and we were really satisfied with them. The price was covered by our insurance. They were professional, courteous and timely. They gave us a really good deal and they worked with us. We definitely plan to use them again. The price was good. They did a good job.

They showed up (without calling to set up a time like they said they would) while we were at work, but was quick to take down the tree and trim the limbs needed. My issue is that they dropped it across my driveway and left it there for over 7 days!! We could not get one of our vehicals out of the garage! After several repeated calls to find out when they were going to come and clean up the tree....they still didn't show up even when we told them that we had to load our son's car to go away to college and we at least needed a path cut to the house. We are now on day 8 of this tree being across our driveway and my husband had to use a chainsaw to cut us a path to our front door stairs. The owner offered to take $150 off of the price on 8/22 and although that is nice...I still have a tree across my driveway that is a huge inconvenience!

Had Browns Tree Care trim 3 trees. Two in back yard and one int the front yard. Not satisfied with tree in the front yard. Took some off the top and only tips on sides. Took pictures and sent letter. They said they didn't receive it. Paid $600.00 of the $900.00 they charged. Called and asked someone to come by, They said someone came by, but he never stopped and talked to anyone. They told me if any more was trimmed off the tree may die. I had two other tree services come and look at it and they both said it would not hurt if more was trimmed off. In June I took more pictures and wrote another letter. The only answer I got was to pay the rest or go to court. The lady that answers the phone will not give the name of the owner or the boss,can t talk to anyone to any thing done. Now its going to cost me more to get it done right. You can see the tree in Rogers AR at 1015 S 22 St.